LI8285P073418
Service Bulletin Details
Public Details for: LI8285P073418
On vehicles with code 077 hermes dummy module the following functions are restricted, unavailable.
- 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2022
Models from 2021
Models from 2020
Models from 2019
Models from 2018
Models from 2017
Vehicles with code 077 (HERMES dummy module) - Mercedes me connect services including emergency call system (eCall) restricted/unavailable Topic number LI82.85-P-073418 Version 1 Function group 82.85 - Navigation and Communication systems Date 8/4/21 Validity Model series 118, 177, 213, 247, 253, 238, and 257 with code 362 and code 077 Reason for change Complaint On vehicles with code 077 (HERMES dummy module) the following functions are restricted/unavailable: The availability of the listed equipment/services can vary depending on the model series involved. 351 Mercedes-Benz Emergency Call System ·Automatically or manually activated emergency call Mercedes me connect Standard Services ·Software updates ·Remote Retrieval of Vehicle Status such as, e.g. fuel level ·Telediagnosis, vehicle diagnosis ·Online Maintenance/Accident or Breakdown Management 355 Extended MBUX functions ·Online functions of MBUX voice assistant "Hey Mercedes" 367 Preinstallation for Live Traffic Information ·Traffic information in real time, including Car2x-communication 502 Preinstallation for map updates ·Update of navigation card through Over-the-Air update 01U Preinstallation for Navigation Services 05.08.2021 22:37:57 © Copyright Mercedes-Benz AG CTENORE Page 1 / 4 ·Display of parking area and weather information 365 Hard disk navigation ·Online destination search (including entry through What3Words) 33U Remote Services Plus ·Remote Door Locking and Unlocking ·Remote Window and Sunroof Control ·Storage of profiles in vehicle with personalization options such as mirror setting ·Query of Vehicle Locator / geographic location monitoring 34U Premium Remote Services ·Remote Door Locking and Unlocking ·Remote Window and Sunroof Control ·Storage of profiles in vehicle with personalization options such as mirror setting ·Query of Vehicle Locator / geographic location monitoring ·Stolen Vehicle Help 37U Advanced Remote Services ·Remote Door Locking and Unlocking ·Remote Window and Sunroof Control ·Storage of profiles in vehicle with personalization options such as mirror setting ·Query of Vehicle Locator / geographic location monitoring ·Remote engine start P54 360 GUARD vehicle protection ·Theft notification and parking damage detection using the Mercedes me App P82 360 GUARD Plus vehicle protection ·Theft notification and parking damage detection using the Mercedes me App ·Stolen Vehicle Assistance PBP Energizing Package PBR ENERGIZING Plus Package ·Energizing Comfort programs Note: The control unit for the telematics services (HERMES) will not be listed in an XENTRY diagnosis session, because a non-functional "HERMES dummy" is installed. 05.08.2021 22:37:57 © Copyright Mercedes-Benz AG CTENORE Page 2 / 4 Attachments File Description SOS unavailable OCP sticker.png SOS unavailable sticker on OCP Code 077 OM supplement.pdf Cause Supply shortages for semiconductor components. Affected vehicles are identified by code 077 (SPECIAL ASSEMBLY HERMES COMMUNICATION MODULE). Remedy Do not perform any actions as the vehicle is operating as-built. Note: As soon as the required parts become available, the HERMES communications module will be retrofitted to these vehicles as part of a service campaign. Information on this will be provided through the standard communication channels. Symptoms Communication/information > Communication > Internet/email > Internet function > No connection possible Communication/information > Communication > Internet/email > Internet services > Service unavailable Communication/information > Telematics service > Emergency call > SOS button is nonfunctional Communication/information > Telematics service > Emergency call > No/faulty vehicle position transferred Communication/information > Telematics service > Emergency call > Cannot connect call Communication/information > Telematics service > Emergency call > No/faulty vehicle data transferred Communication/information > Telematics service > Accident and breakdown management > No/faulty vehicle data transferred Communication/information > Telematics service > Accident and breakdown management > No/faulty vehicle position transferred Communication/information > Telematics service > Accident and breakdown management > Cannot connect call Communication/information > Telematics service > Customer hotline > MB info nonfunctional Communication/information > Telematics service > Customer hotline > MB-Info button nonfunctional 05.08.2021 22:37:57 © Copyright Mercedes-Benz AG CTENORE Page 3 / 4 Communication/information > Telematics service > Customer hotline > No/faulty vehicle data transferred Communication/information > Telematics service > Customer hotline > No/faulty vehicle position transferred Communication/information > Telematics service > Customer hotline > Cannot connect call Communication/information > Telematics service > Vehicle status and configuration > Remote door unlocking/locking > Malfunction Communication/information > Telematics service > Vehicle status and configuration > Vehicle homepage > Registration not possible Communication/information > Telematics service > Vehicle status and configuration > Remote vehicle status query > No display/message Communication/information > Telematics service > Vehicle status and configuration > Vehicle function programming > Programming not possible Communication/information > Telematics service > Vehicle status and configuration > Vehicle function programming > Malfunction Communication/information > Telematics service > Activation/deactivation > Control unit cannot be activated/deactivated Communication/information > Telematics service > Maintenance and telediagnosis > Telediagnosis button nonfunctional Communication/information > Telematics service > Maintenance and telediagnosis > Maintenance data are not transferred Communication/information > Telematics service > Maintenance and telediagnosis > Telediagnosis data are not transferred Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > No/faulty vehicle data transferred Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > No/faulty vehicle position transferred Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > Cannot connect call Operation numbers/damage codes Op. no. Operation text 05.08.2021 22:37:57 © Copyright Mercedes-Benz AG Time CTENORE Damage code Note Page 4 / 4