News Channel Upd

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Principals, General Managers,
FROM: Anthony Washington, Department
Sales Managers, Service Managers, Parts
Manager, Regulations and Certifications
Managers
Re: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019-2020
Update ESP Control Unit Software
(Park Lock Support Function)
DATE: December, 2021
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2021120018
Update ESP Control Unit Software
PDGPA27ERO
This is to notify you of an initial Recall Campaign to update the ESP control unit software on approximately 1,454 MY19-20
Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions
from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Mercedes-Benz AG(MBAG), the manufacturer of Mercedes-Benz Sprinter Vans was notified of customer
complaints claiming a van had “rolled away” after the driver had selected gear position "P" (Park) and P
was displayed in the instrument cluster. If the driver does not properly secure the vehicle in accordance
with parking instructions in the Operator’s Manual, it is possible that the vehicle could roll from its parked
position and therefore increase the risk of a crash.
Issue
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the ESP
What We’re Doing control unit with a revised parameter set on the affected vans.
Parts
The remedy is not yet available
Vehicles Affected
Vehicle Model Year(s) Model Year 2019-2020
Vehicle Model
Sprinter VS30, Platform 907
Vehicle Populations
Total Recall
1,454
Population
Dealer
Inventory
0
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter to be mailed in January, 2022.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600