SC-2022010001

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Retrofit Augmented Reality Camera
DATE: February 25, 2022
MY21-22 167, 177, 213, 247, 257, and 290 (A-Class,
CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class,
GLS-Class, and GT-Class)
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
February 25, 2022
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2022010001
21P0699002
Retrofit Augmented Reality
Camera
This is to notify you of the Service Campaign Launch to retrofit the augmented reality camera in 1,147 Model Year (“MY”)
2021-2022 A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class, GLS-Class, and GT-Class (167, 177, 213, 247,
257, and 290 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on February 25, 2022.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has produced
certain MY 2021-2022 A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class,
GLS-Class, and GT-Class (167, 177, 213, 247, 257, and 290 platform) vehicles without
the augmented reality camera (“ARC”), as disclosed at the time of sale to the vehicle
purchaser. As a result, the ARC and "Dash-cam" functions are currently not enabled.
What We’re Doing
MBUSA will conduct a Service Campaign where an authorized Mercedes-Benz dealer will
retrofit the augmented reality camera to the vehicle and enable the ARC and “Dash-cam”
functions on applicable vehicles.
Parts
The Remedy is available and can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s)
2021-2022
Vehicle Model
A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class, GLS-Class, and GT-Class
Vehicle Populations
Total Campaign Population
1,147
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Campaign No. 2022010001, February 2022
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Various models
Model Year 2021-2022
Retrofit augmented reality camera
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has produced certain MY 2021-2022
A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class, GLS-Class, and GT-Class (167, 177,
213, 247, 257, and 290 platform) vehicles without the augmented reality camera (“ARC”), as disclosed at
the time of sale to the vehicle purchaser. As a result, the ARC and "Dash-cam" functions are currently not
enabled. MBUSA will conduct a Service Campaign where an authorized Mercedes-Benz dealer will retrofit
the augmented reality camera to the vehicle and enable the ARC and “Dash-cam” functions on applicable
vehicles.
Prior to performing this Campaign:
•
VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
•
Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 1,147 vehicles are affected.
Order No. P-SC-2022010001
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Record
2
Retrofit augmented reality camera (AR)
Model 118, 167, 177, 213, 238, 243, 247, 253, 257, 290, 293
• Ensure use of XENTRY Diagnosis version BD/DVD (06/2021) or higher.
• Before starting the work procedure, install all the add-ons that are updated daily in XENTRY
Diagnosis.
• Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
• Use a charger to ensure sufficient power supply of the vehicle on-board electrical system battery
(greater than 12.5 V).
• If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop
visit, the operation items 02-4762 and 02-5058 may only be invoiced
once for each workshop order.
Work Procedure
1. Retrofit augmented reality (AR) camera.
For basic data, see (AR54.30-P-0004*).
* Select the WIS document according to the vehicle model.
Carry out commissioning only via a LAN cable between XENTRY Diagnosis and the vehicle.
2. Connect XENTRY Diagnosis.
3. Calibrate augmented reality camera (KAR) control unit.
To do this, select menu item "Quick test view – B84/14 augmented reality camera (KAR) - Adaptations – Teach-in
processes – Retrofitting of control unit "augmented reality camera (KAR)" Service measure".
Then follow the user guidance in XENTRY Diagnosis.
4. Disconnect XENTRY Diagnosis.
__________________________________________________________________________________________________
Primary Parts Information
Qty.
1
Part Name
Parts kit augmented reality camera
Part Number
A 177 900 38 12
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
Description
Retrofit augmented reality camera
Includes: Perform commissioning
02-4762*
Connect/disconnect vehicle diagnosis system (XENTRY Diagnosis)
06 990 02
Connect/disconnect starter battery charger (with XENTRY Diagnosis
02-5058*
connected)
* Operation item may only be invoiced once for each workshop order!
02-0714
Labor Time
(hrs.)
0.5 h
0.1 h
0.1 h
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be
reflected in this document.
P-SC-2022010001