CSR 531
Service Bulletin Details
Public Details for: CSR 531
Altec industries, inc. Has received notification from navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with altec equipment. On certain trucks equipped
Models from 2020
2020 ALTEC AERIAL DEVICE |
2020 ALTEC DIGGER DERRICK |
Models from 2019
2019 ALTEC AERIAL DEVICE |
2019 ALTEC DIGGER DERRICK |
Models from 2018
2018 ALTEC AERIAL DEVICE |
2018 ALTEC DIGGER DERRICK |
Models from 2017
2017 ALTEC AERIAL DEVICE |
2017 ALTEC DIGGER DERRICK |
Customer Outreach PO Box 8338 Saint Joseph, MO 64508 [email protected] connect.altec.com/login Phone 1-877-GO ALTEC Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Safety, FMVSS Compliance, or Emissions Recall Dear Altec Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act. Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice. For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. Component/Supplier Recall CSR 531 International 19518 — PTO Neutral Interlock (2019V-841) Units Affected: Certain 2018 and 2019 DuraStar and WorkStar model trucks and certain 2019 and 2020 HV and MV series trucks built from January 12, 2017 through September 24, 2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Pre-Set, Two Speed Settings). Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine. Navistar has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown in the attached list. Customer Action: Contact your International dealer to schedule a service date to perform the work. Refer to the included communication from International for additional information. Requirements: Altec is not able to perform this repair. The work must be completed by an authorized International Servicing Dealer. Completion and Warranty: This repair is not covered under the Altec Warranty Policy. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service; 4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair Inspection labor Repair labor Account # Travel NHTSA code Prime fail P/N Doc ref Page 1 of 1 Altec Use Only 0 hr 0 hr NA Not included NA NA NA Description NA Altec Use Only Part No. NA Qty NA Warranty NA Released: Mar. 18, 2022 | Revised: Mar. 18, 2022