IB13R001E

BULLETIN NUMBER:
IB13-R-001E
IMPORTANT SERVICE
INFORMATION FOR:
 SERVICE MANAGER
 SERVICE ADVISOR
 TECHNICIAN
 PARTS DEPARTMENT
 WARRANTY PERSONNEL
ISSUE DATE:
MARCH 2022
GROUP:
ACCESSORIES
ALPINE RADIO EXCHANGE PROGRAM
AFFECTED VEHICLES

Isuzu N-Series Trucks
Equipped with Optional Isuzu-Authorized Alpine Bluetooth Radio
(RPO Codes I8H, I1V, or I2V)
This bulletin supersedes IB13-R-001D. The bulletin is being revised to provide
revised contact information. Please discard previous bulletin IB13-R-001D.
INFORMATION
This bulletin outlines the procedures for using the Alpine Exchange Program (the
“Exchange Program”). The Exchange Program must be used when any Alpine radio
covered by this bulletin is repaired under warranty and may also be used for radio repairs
not covered under warranty. Contact Alpine directly for pricing and payment methods
applicable to radio repairs not covered under warranty.
This bulletin applies to the following Alpine radio models:
Alpine Radio Model No.
Radio
Exchange
Bank Stock
Description
CDE-143BT
Yes
AM/FM CD
iLX-207
Yes
AM/FM CD
HCE-C1100
Yes
Back Up Camera
NOTE: Alpine brand radios are easily identified by the Alpine logo and model
numbers imprinted on their faceplates.
Audio System Troubleshooting
Many audio systems returned under warranty are later determined to have had no defect.
Please follow the procedures outlined below for troubleshooting audio system conditions.
Refer to the Entertainment sub-section of the applicable Workshop Manual for further
information.
General Audio
Intermittent Conditions (condition comes and goes)
•
Ask the customer to identify the condition with specificity (such as abnormal
noise, failure in all modes).
•
Try to reproduce the intermittent condition, duplicating similar road qualities
under which the customer experienced the condition.
Noisy Conditions
•
Inspect for grounded antenna lead.
•
Inspect for tight and secure battery terminals.
•
Verify that the radio is chassis-grounded.
•
Verify that the chassis harness is connected securely to the radio.
Radio Reception
Radio reception may be affected by factors other than the radio or antenna, such as signal
strength or distance to the radio station. AM reception is very sensitive to static from
sources such as power lines, traffic lights, electrical signs, electrical storms in the area,
and windshield wipers.
AM radio signals bend around obstacles and tend not to be affected by tall buildings or
mountains. As a result, the range of an AM station may increase dramatically and cause
interference (station mixing) between two stations that broadcast at the same frequency
from different locations.
If reception on AM stations is weak, substitute a test antenna and lead. If reception
continues to be weak, replace the radio with an exchange unit from the appropriate radio
manufacturer.
FM radio signals can be blocked or reflected by tall buildings and mountains. Sometimes
the antenna picks up a direct signal and a reflected signal at the same time, causing a
distorted sound.
If the customer complains of weak reception on FM stations, check it in comparison to the
reception on another radio. If the other radio’s FM reception is noticeably better, replace
the radio with an exchange unit. If reception is the substantially similar or the same,
explain or demonstrate the comparison results to the customer.
No Sound from Radio
Check the condition of the fuses and replace any that are non-functioning or burnt.
If only AM radio reception is dead, verify that the antenna plug is good and repair or
replace the antenna plug if necessary. If the condition still exists, install a test antenna. If
AM reception is then normal, replace the faulty antenna. If the condition still exists, replace
the radio.
Antenna
Fully extend and retract the antenna several times. If the antenna does not extend and
retract normally, clean the antenna shaft and apply WD-40 lubricant or equivalent.
Verify antenna operation and replace if necessary.
Pairing and Clearing Bluetooth
The radio can hold a maximum of three (3) paired phones. If the radio is not accepting a
pairing request – a clearing command is needed to clear the previously paired phones.
Once the Bluetooth memory is cleared, new phones may then be paired with the radio.
Bluetooth Functionality
These radios support (A2DP) BT audio streaming, phone book, call history, etc. However,
different cell phones support different levels of Bluetooth features. Please confirm what
features the affected cell phone will support before assuming there is a malfunction with
the radio.
Back Up Camera Functionality
Check the radio and back up camera connectors for proper seating. Check the wiring
between the radio and back up camera for opens and shorts. Ensure that the reverse
input to the radio is providing the proper signal. Refer to the Workshop Manual for further
details and information.
Exchange Procedure (USA)
1. When a customer contacts the dealership concerning a radio issue, the dealer
must first use standard troubleshooting procedures as outlined in this bulletin to
determine whether the source(s) of the problem(s) is a speaker, antenna, power
supply, area reception or other non-radio condition – as opposed to the radio itself.
If a CD is stuck in the unit, DO NOT attempt to remove it. The radio manufacturer
will return any stuck CDs to your dealership.
IMPORTANT: DO NOT CUT any wires when removing a radio. Any CUT wires will
VOID the warranty.
2. If after a proper diagnosis it is determined that the radio is faulty, the dealer should
document the following information prior to contacting the radio manufacturer.
a. Dealer name, address and dealer code
b. R.O. number
c. Vehicle Identification Number (VIN)
d. Vehicle delivery date
e. Vehicle mileage
f. Radio model number (see radio part number label)
g. Description of failure (such as, CD won’t eject, no illumination, reduced
sound quality and the like)
h. Customer name and address.
Call the Alpine Radio Factory Service Center in Garden Grove, California with this
information or fax a completed copy of the U.S.A. Warranty Exchange form found
at the end of this bulletin to the number shown in step 5 below.
NOTE: DO NOT remove the faulty radio until you receive a replacement unit.
After you receive the replacement radio from the manufacturer, notify the customer
to schedule the installation of the (NEW) exchange unit.
IMPORTANT: The faulty radio MUST be sent back to the manufacturer WITHIN
30 DAYS of the exchange unit’s original shipment date to the dealer. Be sure your
customer returns promptly for installation. If the customer cannot return for
installation in time for you to send back the failed radio within the 30-day period,
please ship the uninstalled (NEW) exchange unit back to the manufacturer using
the procedure outlined in step 5 below and note on the claim invoice that the
customer did not return for the repair.
3. BEFORE replacing the radio, be sure that the model numbers on the faulty (OLD)
radio, the (NEW) exchange unit and the claim invoice all match. If the model
numbers DO NOT match, notify the radio manufacturer immediately.
4. After installing the new exchange unit, pack the old faulty radio the same way the
new exchange unit was packed when you received it. Enclose a copy of the claim
invoice in the package containing the faulty old radio.
NOTE: INCORRECT and/or DAMAGED radios received by the manufacturer
will be RETURNED to the dealer with a chargeback. Additionally, the
following conditions are NOT WARRANTABLE:
o Damage from liquids (spills)
o Damage from attempted theft
o Modifications
o Any tampering with the sealed unit
5. As described on the claim invoice, use the provided return label to return the old
unit to the radio manufacturer. Old units must be shipped back to the radio
manufacturer WITHIN THIRTY (30) DAYS of the exchange unit’s original shipment
date. If the customer did not return for installation within this time period, please
ship the uninstalled exchange unit back to the manufacturer and note on the claim
invoice that the customer did not return for the repair.
Any units not returned within thirty days will appear on the Dealer’s State of
Account as a chargeback. All chargebacks are considered FINAL, regardless of
whether or not the unit is eventually returned.
NOTE: DO NOT send radios to Isuzu Commercial Truck of America or AIPDN.
Return ALL old units to the following Alpine Radio factory service center
address.
Alpine Electronics OF America, Inc
2150 195th Street
Torrance, CA 90501
Tech Support: 800-832-4101
Email: [email protected]
Exchange Procedure (Canada)
1. When a customer contacts the dealership concerning a radio issue, the dealer
must first use standard troubleshooting procedures as outlined in this bulletin to
determine whether the source(s) of the problem(s) is a speaker, antenna, power
supply, area reception or other non-radio condition – as opposed to the radio itself.
If a CD is stuck in the unit, DO NOT attempt to remove it. The radio manufacturer
will return any stuck CDs to your dealership.
IMPORTANT: DO NOT CUT any wires when removing a radio. Any CUT wires will
VOID the warranty.
2. If after a proper diagnosis it is determined that the radio is faulty, the dealer should
document the following information prior to contacting the radio manufacturer.
a. Dealer name, address and dealer code
b. R.O. number
c. Vehicle Identification Number (VIN)
d. Vehicle delivery date
e. Vehicle mileage
f. Radio model number (see radio part number label)
g. Description of failure (such as, CD won’t eject, no illumination, reduced
sound quality and the like)
h. Customer name and address
In order to obtain an exchange unit, fax a completed copy of the Alpine Canada
Audio Exchange form found at the end of this bulletin to the Alpine Radio Factory
Service Center in Ontario Canada at the fax number found in step 5 below.
NOTE: DO NOT remove the faulty radio until you receive a replacement unit.
After you receive the replacement radio from the manufacturer, notify the customer
to schedule the installation of the (NEW) exchange unit.
IMPORTANT: The faulty radio MUST be returned to the manufacturer WITHIN 30
DAYS of the exchange unit’s original shipment date to the dealer. Be sure your
customer returns promptly for installation. If the customer cannot return for
installation in time for you to send back the failed radio within the 30-day period,
please ship the uninstalled (NEW) exchange unit back to the manufacturer using
the procedure outlined in step 5 below and note on the claim invoice that the
customer did not return for the repair.
3. BEFORE replacing the radio, be sure that the model numbers on the faulty (OLD)
radio, the (NEW) exchange unit and the claim invoice all match. If the model
numbers DO NOT match, notify the radio manufacturer immediately.
4. After installing the new exchange unit, pack the old faulty radio the same way the
new exchange unit was packed when you received it. Enclose a copy of the claim
invoice in the package with the faulty old radio.
NOTE: INCORRECT and/or DAMAGED radios received by the manufacturer
will be RETURNED to the dealer with a chargeback. Additionally, the
following conditions are NOT WARRANTABLE:
o Damage from liquids (spills)
o Damage from attempted theft
o Modifications
o Any tampering with the sealed unit
5. As described on the claim invoice, use the provided return label to return the old
unit to the radio manufacturer. Old units must be returned to the radio manufacturer
WITHIN THIRTY (30) DAYS of the exchange unit original shipment date. If the
customer did not return for installation within this time period, return the uninstalled
exchange unit and note on the claim invoice that the customer did not return for
the repair.
Any units not returned within thirty days will appear on the Dealer’s State of
Account as a chargeback. Dealers will receive credit for any units returned after a
chargeback has been processed minus a 15% RESTOCKING FEE.
NOTE: DO NOT send radios to Isuzu Commercial Truck of America or AIPDN.
Return ALL old units to the following Alpine Canada Radio factory service
center address.
Gentec International
90 Royal Crest Court
Markham, Ontario, CANADA L3R 9X6
Main Phone Number: (905) 513-7733
Email: [email protected]
WARRANTY INFORMATION
For vehicles repaired under warranty, use:
Labor Operation
Description
Labor Time
R0765
Alpine Receiver, Radio - R&R or Replace
0.3 hours
Should you have any questions regarding this information, please contact your District
Service and Parts Representative.
Audio Exchange Component Order Form
(FOR US DEALERS ONLY)
Please Print Very Clearly
Dealer Name:
Customer Complaint:
Part Number Requested:
Model Number Requested:
Miles:
Original Purchase Date:
___________________
M
D
Y
Warranty Status:
 Base Warranty
Customer Pay (Non-Warranty)
V.I.N. #
Dealer Code:
Original Purchase Date:
(
) _____________________
Area Code Telephone No.
Order Contact Person:
Dealer Name:
Dealer Shipping Address:
Dealer Comments:
 CD Related
 Bluetooth Related
OtherRadio Reception AM Radio Reception FM
Please Order By Email:
Email: [email protected]
Alpine Electronics of America, Inc.
2150 195th Street
Torrance, CA 90501
Main Phone Number:  (800) 832-4101
Audio Exchange Component Order Form
Bon de Commande pour Echange de Radio
(FOR CANADA DEALERS ONLY)
Please Print Very Clearly – Prière d’Impimer (Lisiblement)
Dealer Name:
Norm du Client:
Customer Complaint:
Plainte du Client:
Part Number Requested:
Numéro du Pieces Requis:
Model Number Requested:
Numéro du Modèle Requis:
Kilometers:
Original Purchase Date:
Kilomètres:_________________ Date d’Achat du Véhicule:
_____________________
M
Warranty Status:
Warranty)
Etat de la Garantie:
D/J
Y/A
 Base Warranty
Customer Pay (Non-
Garantie de Base
Client Paie (Non-Garantie)
V.I.N.
N.I.V.
Dealer Code:
Code du Concessionaire:
Order Contact Person:
Personne á Contacter:
Dealer Name:
Norm du Concessionaire:
Dealer Shipping Address:
Addresse d’Evoi du Concessionaire:
Original Purchase Date:
Date de la Commande:
(
) _____________________
Area Code
Téléphone No.
Dealer Comments:
Commentaires du Concessionaire:
Please Order By Fax – S.V.P. Commander Par Email
Email: [email protected]
Gentec International
90 Royal Crest Court
Markham, Ontario, CANADA L3R 9X6
Main Phone Number:  (905) 513-7733