SSM59557

TOPIx - SSM59557 - Unable to access SDD after installation of DVD131.04
Page 1 of 1
Reference SSM59557
XK / X150
X-TYPE / X400
S-TYPE / X200
XJ / X351
Models
XF / X250
XK-SERIES / X100
XJ / X350
XJ V8 / X308
Title Unable to access SDD after installation of DVD131.04
Category Diagnostic Software Hardware
Last modified 27-Sep-2012 00:00:00
Symptom 000101 Diagnostic Concerns
Title:
Unable to access SDD after the installation of
DVD131.04.
IMPORTANT: This information MUST be shared with local
IT support staff at every service location using SDD
diagnostic equipment.
Issue:
With the launch of SDD2 which requires user login with
TOPIx user name and password, a small number of
retailers reported they were unable to launch the SDD
diagnostic software after DVD131.04 was installed.
Cause:
Some retailer’s local IT policy for Internet Explorer
security settings can override the required list of Trusted
Websites set during the installation of DVD131.04.
If any local IT policy restricts or overrides these settings,
the SDD2/TOPIx authentication process will not be
possible and a TOPIx login window will be displayed
repeatedly instead of launching SDD diagnostic software.
Solution:
Local IT support must be informed of this new
requirement and configure all SDD equipment to comply
with the following.
1. Do not restrict the setting of Internet Explorer Trusted
Content Websites during installation of SDD software.
2. Do not “push” alternate Internet Explorer settings that
do not include the required SDD Trusted Websites below.
3. If SDD users report problems with the TOPIx login
process to launch SDD2, ensure the Internet Explorer
Trusted Website list is present both in Internet Explorer,
and any 3rd party firewall and Anti-Virus applications
applied to SDD equipment.
The installed Internet Explorer trusted website list to
enable correct function of SDD2 (DVD131.04 onwards), is
as follows:
https://cpi.globaliris.com
https://www.cpi.hsbc.com
https://sps.jlrext.com
http://topix.Jaguar.jlrext.com
https://topix.Jaguar.jlrext.com
http://topix.landrover.jlrext.com
https://topix.landrover.jlrext.com
https://www.wslx.jlrext.com
http://topix.Jaguar.jlrint.com
https://topix.Jaguar.jlrint.com
http://topix.landrover.jlrint.com
https://topix.landrover.jlrint.com
http://localhost
http://topix.jaguar.jlrint.com/topix/service/archive/219172/index
9/28/2012