SSM75708

Service Bulletin Details

Public Details for: SSM75708

Usb socket at front portable media interface panel inoperative or not illuminating


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5/27/22, 8:56 AM
TOPIx - SSM75708 - USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Reference
SSM75708
Models
Defender / L663
Discovery / L462
Discovery Sport / L550
New Range Rover Evoque / L551
Range Rover Velar / L560
Title
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Category
Electrical
Last modified
27-May-2022 00:00:00
Symptom
205000 Electrical Accessories
Content
Issue:
A customer may report that the Universal Serial Bus (USB) in the Front Portable Media Interface Panel (FPMIP) is inoperative or
intermittently does not communicate with Apple Car Play or Android Auto. In addition, there does not appear to be any illumination at the
USB port.
Cause:
Currently under investigation.
Issue:
If a customer reports this concern, please carry out the following steps;
1. Check for any available PIVI SOTA updates and update as necessary. Re-check operation of the FPMIP and if operating correctly
return the vehicle to the customer. If it is not operating correctly continue to the next step.
2. Disconnect and re-connect the electrical connectors to the FPMIP. Re-check operation of the FPMIP and if operating correctly return
the vehicle to the customer. If it is not operating correctly continue to the next step.
3. Check for any continuity issue at the FPMIP earth connection and rectify it if necessary
4. If an issue is identified with the earth connection, please submit an electronic Product Quality Report (ePQR) detailing the repair
carried out including photographs and return the vehicle to the customer. If there is no issue found during the continuity check,
continue to the next step.
https://topix.landrover.jlrext.com/topix/content/document/view?id=1590469
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5/27/22, 8:56 AM
TOPIx - SSM75708 - USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
5. Please submit a Technical Assistance (TA) for the attention of EES_310 detailing the diagnostic steps carried out and any
appropriate photographs or video clips demonstrating the reported customer concern.
Note: Please do not replace the FPMIP unless instructed via the TA.
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