Napa Bulletin
Service Bulletin Details
Public Details for: Napa Bulletin
Rear main seal, conversion and engine gasket have manufacturing error.
- 9999 -
Models from 9999
| 9999 TENNECO TENNECO |
Bulletin #: TBD Published: 5/23/22 Deadline: 6/30/22 08/15/18 Bulletin RETURN PARTS (FPB) - parts listed below Author: Jon Brackett 40640 DC Bulletin This letter authorizes the return of Fel-Pro Gasket part numbers for quality return. Please inspect all below part numbers in date codes 210719 to 220301 and return the BROWN seals. The affected rear main seals are brown in color and will not function properly if installed. The black rear main seals are good and can be installed as intended. Please return the parts with the BROWN seals with the date codes show below. The part number can be found on the part label. Fel-Pro Gaskets FPB Part Number BS40640 CS9284 2601880 2601910 BS406401 2601972 2601955 2601956 2601973 2601974 2601975 2603165 CS92841 BAD Date Code 210719 to 220301 GOOD Page 1 of 4 Bulletin Stores are instructed to inspect and then pull all affected inventory and return to the DC. Store should request a CR on Storefront listing for all the parts being returned and include this Bulletin information in the Storefront request. Once the CR request is processed, store should return all the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store. Once all returns are collected, the DC will need to email [email protected] with the number of units being returned, reference RGA27843 in the subject line. The DRiV Warranty Department will issue call tags to return the product to the below address. After the shipping labels are received, contact the appropriate carrier for pick-up. Affected product will ship to the address below. Ensure all boxes are marked with RGA27843. DRiV Inc. Return Center RGA 27843 7450 McCormick Boulevard Skokie, IL 60076 Credit will be issued upon receipt of returned product. Reorder replacement parts as needed. If you have any questions, please call 734-384-7898 and speak with a DRiV Warranty CSR. Page 2 of 4 Bulletin Local Bulletin This letter authorizes the return of Fel-Pro Gasket part numbers for quality return. Please inspect all below part numbers in date codes 210719 to 220301 and return the BROWN seals. The affected rear main seals are brown in color and will not function properly if installed. The black rear main seals are good and can be installed as intended. Please return the parts with the BROWN seals with the date codes show below. The part number can be found on the part label. Fel-Pro Gaskets FPB Part Number BS40640 CS9284 2601880 2601910 BS406401 2601972 2601955 2601956 2601973 2601974 2601975 2603165 CS92841 Date Code 210719 to 220301 BAD GOOD Stores are requested to take immediate action and follow the process below: Stores are instructed to pull all affected inventory to be returned to the DC. Store should request a CR on Storefront, listing all of the parts being returned and include this Bulletin information in the Storefront request. Once the CR request is processed, store should return all of the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store. Replacement parts are available, reorder as needed. If you have any questions, contact your servicing DC. Page 3 of 4 Bulletin Jobber Store Bulletin This letter authorizes the return of Fel-Pro Gasket part numbers for quality return. Please inspect all below part numbers in date codes 210719 to 220301 and return the BROWN seals. The affected rear main seals are brown in color and will not function properly if installed. The black rear main seals are good and can be installed as intended. Please return the parts with the BROWN seals with the date codes show below. The part number can be found on the part label . Fel-Pro Gaskets FPB Part Number BS40640 CS9284 2601880 2601910 BS406401 2601972 2601955 2601956 2601973 2601974 2601975 2603165 CS92841 Date Code 210719 to 220301 BAD GOOD Stores are requested to take immediate action and follow the process below: Stores are instructed to pull all affected inventory to be returned to the DC. Store should request a CR on Storefront, listing all of the parts being returned and include this Bulletin information in the Storefront request. Once the CR request is processed, store should return all of the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store. Replacement parts are available, reorder as needed. If you have any questions, contact your servicing DC. Page 4 of 4