SC-2022070010

Classified as MB Internal
News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Check and Replace Vehicle Placard on B-Pillar
DATE: July 29, 2022
MY20-21 GLE-Class, GLS-Class (167 platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Classified as MB Internal
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2022070010
20P5891719
July 29, 2022
Check and Replace Vehicle Placard
on B-Pillar
This is to notify you of the Service Campaign Launch to check the vehicle placard on the B-pillar, and replace if necessary, on 978
Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles. The vehicles will be visible and flagged in VMI as
“OPEN” on July 29, 2022.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform)
vehicles equipped with Michelin-branded tires, the maximum tire pressure shown on
the B-pillar vehicle placard, may be higher than what is permitted by the
manufacturer. Michelin states a maximum tire pressure of 300 kPa (44 PSI) for the
originally supplied rear tires. The vehicle placard may list tire pressure at 320 kPA
(47 psi), however, operation of the tires with a tire pressure as specified has no effect
and will not lead to any impairment of the handling characteristics.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
check and replace the B-Pillar vehicle placard, if necessary.
Parts
The remedy is available and can be performed as necessary.
Vehicles Affected
2020-21
GLE-Class and GLS-Class
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
978
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Campaign No. 2022070010, July 2022
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model GLE-Class and GLS-Class (167 platform)
Model Year 2020-2021
Check and Replace Vehicle Placard on B-Pillar
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles equipped with Michelin-branded
tires, the maximum tire pressure shown on the B-pillar vehicle placard, may be higher than what is permitted
by the manufacturer. Michelin states a maximum tire pressure of 300 kPa (44 PSI) for the originally supplied
rear tires. The vehicle placard may list tire pressure at 320 kPA (47 psi), however, operation of the tires
with a tire pressure as specified has no effect and will not lead to any impairment of the handling
characteristics.
Prior to performing this Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.

Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 978 vehicles are affected.
Order No. P-SC-2022070010
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Record
2
Check tire pressure entry in VeDoc, correct if necessary and replace vehicle placard on left B-pillar
_________________________________________________________________________________
Check procedure
1. Check air pressure entry in VeDoc system in "Model plate" tab for 1st axle and 2nd axle (figure 1).
Air pressure data in VeDoc system must be taken from tire pressure label (1.7 figure 2).
Figure 1
Figure 2
a. Air pressure indication for full load on additional tire pressure label does not match with air pressure indications
in the VeDoc system: Perform work procedure
b. Air pressure indication for full load on additional tire pressure label matches with air pressure indications in
VeDoc system: End measure.
P-SC-2022070010
3
Work procedure
1. Open VEDOC-XSF ticket to have the VEDOC data corrected for "Model plate" tab for 1st axle and 2nd axle (figure 1).
The data for the air pressure in the VeDoc system must be taken from the tire pressure label (1.7 figure 2).
P-SC-2022070010
4
2. Replace vehicle placard at left B-pillar (bonding position 1.6, figure 3).
Only order and replace vehicle placard after the change in the VeDoc system, as this will be printed based
on the updated data in VeDoc!
Remove vehicle placard at left B-pillar, remove any residual adhesive, and clean bonding surface.
The vehicle placard must be determined in accordance with the equipment code for the vehicle identification
number via the parts process in the XENTRY Portal!
Figure 3
__________________________________________________________________________________________________
Primary Parts Information
Qty.
Part Name
1
B-pillar vehicle placard
Part Number
*
* The replacement parts must be determined according to the equipment variant for the vehicle identification number via
the parts process in the Xentry Portal.
Only order and replace vehicle placard after the change in the VeDoc system, as this will be printed based on
the updated data in VeDoc!
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
58 917 19
Description
Labor Time
(hrs.)
02-0319
Check/correct tire pressure entry in VeDoc
0.3
02-0347
Replace vehicle placard at left B-pillar
0.1
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be
reflected in this document.
P-SC-2022070010