2302920

NUMBER:
23-029-20
GROUP:
23 - Body
DATE:
November 6, 2020
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
SUBJECT:
Active Head Restraint (AHR) Inadvertent Deployment - X86 Warranty Extension
OVERVIEW:
This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR
that has inadvertently deployed.
MODELS:
2010 - 2017
(MK)
Jeep Compass/Patriot
2010 - 2012
(PM)
Dodge Caliber
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: This bulletin applies to MK vehicles built on or before September 01, 2017 (MDH
0901XX).
SYMPTOM/CONDITION:
Customers may comment on the following:
• The AHR is deployed on one or both front seats and will not reset.
DIAGNOSIS:
If the customer describes the symptom/condition listed, perform the Inspection Procedure.
NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed.
23-029-20
-2-
1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) .
Fig. 1
Normal Deployed Position - AHR Can Be Reset
1
2
3
4
5
-
Striker Pin Correctly Attached To The Sled Bracket
Latch Pawls
Sled
Sled Bracket With Pin Attached
Tilt Clip
Fig. 2
Deployed AHR Has Failed And Will Not Reset
1 - Sled Bracket Failed
2 - Striker Pin Fastened/Locked To Latch (Will Not Reset)
-3-
23-029-20
2. Is the striker pin attached to the sled bracket (Fig. 1) ?
• YES >>> This bulletin has been completed, use inspection LOP (23-20-48-9E) to close the
bulletin.
• NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair
Procedure.
PARTS REQUIRED:
Fig. 3
Qty.
Part No.
Description
(AR)
1SG60DK2AA
(AR)
5UQ21JTLAC
Cloth Trim Dk. Slate Gray/Lt. Pebble Beige Active Head
Restraint (MK Vehicles)
Leather Trim Dark Slate Gray/Saddle Tan Active Head
Restraint (MK Vehicles)
(AR)
1TG00XDVAA
(AR)
1RW93DK2AA
(AR)
5UQ21DK2AC
(AR)
1TF75BD3AA
(AR)
1RX37XDVAC
(AR)
1TF75XBSAA
(AR)
6FG94HL1AA
(AR)
1TG00BD3AA
(AR)
1RW80DK2AA
(AR)
1RW80JTLAA
(AR)
1UB13DK2AC
(AR)
1RW80XDVAA
(AR)
1TF75XDVAA
Leather Trim Dark Slate Gray Active Head Restraint (PM
Vehicles)
Stain Repel Cloth Trim Dk. Slate Gray/Lt. Pebble Beige
Active Head Restraint (MK Vehicles)
Leather Trim Dk. Slate Gray/Lt. Pebble Beige Active Head
Restraint (MK Vehicles)
Premium Cloth Trim Dark Slate/Medium Graystone Active
Head Restraint (PM Vehicles)
Front Vinyl Tech Trim Dark Slate Gray Active Head Restraint
(MK Vehicles)
Premium Cloth Trim Dark Slate Gray Active Head Restraint
(PM Vehicles)
Ombre Mesh Trim Black/Lt Frost Beige Active Head Restraint
(MK Vehicles)
Leather Trim Dark Slate/Medium Graystone Active Head
Restraint (PM Vehicles)
Leather Trim Dk. Slate Gray/Lt. Pebble Beige Active Head
Restraint (MK Vehicles)
Leather Trim Dark Slate Gray/Saddle Tan Active Head
Restraint (MK Vehicles)
Premium Cloth Trim Dk. Slate Gray/Lt. Pebble Beige Active
Head Restraint (MK Vehicles)
Leather Trim Dark Slate Gray Active Head Active Head
Restraint (MK Vehicles)
Premium Cloth Trim Dark Slate Gray Active Head Restraint
(PM Vehicles)
23-029-20
-4-
Qty.
(AR)
Part No.
5UQ21XDVAC
(AR)
1UB13XDVAC
(AR)
1VZ79JTLAA
(AR)
1RW93XDVAA
(AR)
1SG60XDVAA
(AR)
6FG94XDVAA
(AR)
1TF75XRSAA
Description
Leather Trim Dark Slate Gray Active Head Restraint (MK
Vehicles)
Premium Cloth Trim Dark Slate Gray Active Head Restraint
(MK Vehicles)
Premium Leather Trim Dark Slate Gray Active Head
Restraint (MK Vehicles)
Stain Repel Cloth Trim Dark Slate Gray Active Head
Restraint (MK Vehicles)
Cloth Trim Dark Slate Gray Active Head Restraint (MK
Vehicles)
Ombre Mesh Trim Dark Slate Gray Active Head Restraint
(MK Vehicles)
Premium Cloth Trim Dark Slate Gray Active Head Restraint
(PM Vehicles)
NOTE:
• Attention parts managers. Look up part numbers in StarParts and view pictures (media),
in order to verify the correct color AHR needed by vehicle.
• This service bulletin does not cover replacement of all AHRs. Only replace AHRs that
have been deployed with broken and failed sled brackets.
REPAIR PROCEDURE:
1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service
Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation.
2. Perform the Supplemental Restraint System (SRS) Verification Test. Refer to the detailed
procedures available in DealerCONNECT > Service Library> under: 10 - Restraints /
Standard Procedure.
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage
from in-service date warranty period for this repair. See Warranty Bulletins: U.S. D-2020-18, Canada
SAB 2020-27, International ID-2020-24 and Mexico BG-30-20, for details associated with the
warranty extension.
-5-
23-029-20
TIME ALLOWANCE:
Labor Operation
No:
23-20-48-9E
23-20-48-9F
23-20-48-9G
Description
Amount
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Inspect One or Both
(0 - Introduction)
0.2 Hrs.
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace One
(0 - Introduction)
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace Both
(0 - Introduction)
0.3 Hrs.
FAILURE CODE:
ZZ
Skill Category
Service Action
0.4 Hrs.