TSB004522Rev1
Service Bulletin Details
Public Details for: TSB004522Rev1
Tsb: some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the follo
- 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2020
2020 TOYOTA PRIUS |
2020 TOYOTA PRIUS PRIME |
Models from 2019
2019 TOYOTA 4RUNNER |
2019 TOYOTA HIGHLANDER |
2019 TOYOTA PRIUS |
2019 TOYOTA PRIUS C |
2019 TOYOTA PRIUS PRIME |
2019 TOYOTA SEQUOIA |
2019 TOYOTA TACOMA |
2019 TOYOTA TUNDRA |
2019 TOYOTA YARIS |
Models from 2018
2018 TOYOTA 4RUNNER |
2018 TOYOTA AVALON |
2018 TOYOTA HIGHLANDER |
2018 TOYOTA PRIUS |
2018 TOYOTA PRIUS PRIME |
2018 TOYOTA PRIUS V |
2018 TOYOTA SEQUOIA |
2018 TOYOTA TACOMA |
2018 TOYOTA TUNDRA |
2018 TOYOTA YARIS |
Models from 2017
Models from 2016
2016 TOYOTA 4RUNNER |
2016 TOYOTA AVALON |
2016 TOYOTA HIGHLANDER |
2016 TOYOTA PRIUS |
2016 TOYOTA RAV4 HV |
2016 TOYOTA SEQUOIA |
2016 TOYOTA SIENNA |
2016 TOYOTA TACOMA |
2016 TOYOTA TUNDRA |
T-SB-0045-22 Rev1 April 29, 2022 Entune Audio Head Unit Software Update (Panasonic) Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA and Mexico Applicability YEAR(S) MODEL(S) 2016 - 2019 4Runner, Highlander, Highlander HV, Sequoia, Tacoma, Tundra 2016 - 2018 Avalon, Avalon HV 2017 - 2020 Prius Prime 2017 - 2018 Prius V 2016 - 2020 Prius 2016 - 2017 Sienna 2018 - 2019 Yaris ADDITIONAL INFORMATION REVISION NOTICE June 03, 2022 Rev1: The Introduction and Multimedia Software Update Information sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0003-20. Applicability has been updated to include 2019 model year 4Runner, Highlander, Highlander Hybrid, Sequoia, Tacoma, Tundra, and Yaris vehicles; and 2020 Prius and Prius Prime vehicles The market indicator has been updated to include the USA and Mexico markets. The Introduction, Warranty Information, Multimedia Software Update Information, Software Update Procedure, and Software Version Confirmation sections have been updated. The Table of Contents section has been added. Service Bulletin No. T-SB-0003-20 is obsolete and ANY printed versions should be discarded. © 2021 Toyota Motor Sales, USA Page 1 of 15 T-SB-0045-22 Rev1 April 29, 2022 Page 2 of 15 Entune Audio Head Unit Software Update (Panasonic) Introduction Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 01013E), Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: Head unit reboots at a specific location. Abnormal Destination Search app operation. Rebooting caused by no songs on the USB-connected iPhone. A one-time reboot after ignition is cycled to ACC-ON. Audio stays muted after the key is cycled. Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010144), Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: Head unit reboots intermittently. Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. Screen freezes during an incoming phone call. Incorrect time displays on the diagnostic menu. Radio station information does not match the radio station that is playing. Abnormal playlist browsing operation. Mute stays enabled after key cycle. “Search along my route” is inoperative. Traffic data scales improperly. Unit of measure is missing from distance to destination (showing “11” instead of “11mi/km”). Multi-information display (MID) compass does not match navigation screen when switching to North up. Navigation does not match MID when switching from miles to kilometers. Speed limit is blank on navigation screen. Go button on VR screen is inoperative. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 3 of 15 Entune Audio Head Unit Software Update (Panasonic) Introduction (continued) Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010145), Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier may exhibit one of the following conditions: Map will not display after it has been reprogrammed from the map micro SD card. “Low Fuel” pop-up message does not display. Head unit continuously reboots. Abnormal POI operation. Head unit reboots while transferring phone book data. Volume cannot be changed on Bluetooth® (BT) audio when paused. Song information does not send when playing from BT audio. Diagnostic Trouble Code (DTC) B15F6 is set. The number of flashes for lane change signaling cannot be selected. Some 2016 – 2018 model year Toyota vehicles equipped with the Entune™ Audio (version 010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or earlier may exhibit the following condition: Abnormal BT audio playback from iPhone when switching between devices after ignition is cycled to ACC-OFF. Some 2016 – 2018 model year Toyota vehicles equipped with EntuneTM Audio (version 010148), EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier may exhibit one or more of the following conditions: “Contact and call history transfer complete” message pop-up does not display. “Would you like to set up messaging?” message pops up after BT connection. Intermittent rebooting. Audio sound settings reset intermittently. Surround sound setting turns back on after ACC-OFF/ON. Incorrect selection of navigation items while inputting an address. Low audio volume when switching to BT Audio. Unable to switch to BT device while driving. Dial pad is not available while driving. Phone contacts are not available while driving. Radio stations will play for a few seconds then cut out. Unable to read incoming messages. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 4 of 15 Entune Audio Head Unit Software Update (Panasonic) Introduction (continued) Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 01014B, 013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions 010192 and 01019A), or earlier may exhibit one or more of the following conditions: Intermittent rebooting when making or receiving phone calls. Intermittent blank screen. Some 2016 – 2020 model year Toyota vehicles equipped with Entune™ Premium Audio (versions 01019D, 01019E) or earlier may exhibit one or more of the following conditions: Radio Intermittently reboots. Auto-adjust inoperative when pressing the “Tire Change” button. Specific buildings cannot be searched via POI name search. Speed limit information is not displayed on the home screen. Navigation routes include unnecessary U-turns and detours. When entering an intersection, the 2nd digit is displayed abnormally. “New software is not compatible with the system” pop-up message. Some 2016 – 2020 model year Toyota vehicles equipped with Entune™ Audio (version 010150, 013A50, 010151), Entune™ Audio Plus (versions 01017A, 01017B, 01017C), Entune™ Premium Audio (versions 0101A4, 0101A5), or earlier may exhibit the following condition: BT intermittently disconnects during phone calls when using latest iOS. Updated system software is now available to address these conditions. Follow the Software Update Procedure in this bulletin to install the latest software version. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 5 of 15 Entune Audio Head Unit Software Update (Panasonic) Table of Contents Warranty Information ...............................................................................................................6 For USA Market .................................................................................................................6 For Mexico Market .............................................................................................................6 Multimedia Software Update Information .................................................................................7 Software Update Procedure.....................................................................................................8 Software Version Confirmation .............................................................................................. 15 © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 6 of 15 Entune Audio Head Unit Software Update (Panasonic) Warranty Information For USA Market OP CODE EL1922 DESCRIPTION TIME OFP T1 T2 0.3 86100-#####* 86140-#####* 86804-#####* 87 74 Software Update *Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter. APPLICABLE WARRANTY (USA) This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. For Mexico Market OP CODE DESCRIPTION TIME OFP T1 T2 EL1922 Software Update 0.3 86100-#####* 86140-#####* 86804-#####* 87 74 *Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter. APPLICABLE WARRANTY (MEXICO) This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 60,000 kilometers, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 7 of 15 Entune Audio Head Unit Software Update (Panasonic) Multimedia Software Update Information MODEL MODEL YEAR HEAD UNIT MULTIMEDIA SOFTWARE UPDATE FILE Entune™ Audio Plus 13TDDANA-DA11_0127.kwi Entune™ Premium Audio 13TDANNA-DA12_0167.kwi Avalon, Avalon HV 2016 – 2018 Prius, Prius V, Tacoma, Tundra 2016 – 2018 Entune™ Audio 13TBDANA-DA10_0084.kwi Sequoia, Tacoma, Tundra 2016 – 2018 Entune™ Audio Plus 13TDDANA-DA10_0127.kwi Sienna 2016 – 2017 Entune™ Premium Audio 13TDANNA-DA11_0167.kwi Entune™ Audio 13TBDANA-DA11_0081.kwi Entune™ Audio Plus 13TDDANA-DA13_0126.kwi Entune™ Audio Plus 13TDDANA-DA20_0125.kwi Entune™ Audio 13TBDANA-DA20_0083.kwi Entune™ Premium Audio 13TDANNA-DA21_0166.kwi 4Runner, Highlander, Highlander HV, Sequoia, Prius, Prius Prime, 2016 – 2018 Tacoma, Tundra Prius V 2017 – 2018 Yaris 2018 – 2019 Sequoia, Tacoma, Tundra 2019 Prius, Prius Prime 2019 – 2020 Tacoma, Tundra 4Runner, Highlander, Highlander HV, Sequoia, Tacoma, Tundra Prius, Prius Prime 2019 2019 – 2020 MULTIMEDIA SOFTWARE FILE DOWNLOAD The multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped) from the zip file and saved to a blank USB flash drive. For USB flash drive requirements and download instructions, refer to TIS – Diagnostics – Reprogramming – Reference Documents – Multimedia Software Download Instructions. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 8 of 15 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure 1. Confirm the audio system type by checking the faceplate ID printed on the bottom-right or bottom-center of the head unit. See Table 1 for the applicable model faceplate ID number. Figure 1. Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius Prime, Prius V, Sienna, Sequoia, Tacoma, Tundra, Yaris Figure 2. 4Runner Table 1. Faceplate ID Information MODEL ENTUNE™ AUDIO ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM AUDIO 4Runner – – 510139 510140 510143 510144 510145 510147 510413 510414 510417 510418 510419 510421 510422 510424 Avalon, Avalon HV – 510129 510130 510131 – 510159 510160 510179 510180 510390 510391 – 510053 510054 510426 Highlander, Highlander HV – Prius 510028 510425 © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 9 of 15 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) Table 1. Faceplate ID Information (continued) MODEL ENTUNE™ AUDIO ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM AUDIO Prius Prime – – 510053 510426 – 510164 510165 510166 510167 510153 510155 510203 510211 510400 510404 Prius V 510163 Sequoia – 510151 510405 510205 Sienna – – 510157 510158 Tacoma 510100 510101 510403 510359 510102 510162 510361 510363 510103 510161 510104 510367 510365 510366 510118 510119 510120 510121 510210 510288 510291 510395 510396 510401 – Tundra 510113 510207 510372 510114 510116 510117 510285 510286 510374 510376 Yaris 510281 510280 2. Start the engine. 3. Insert the USB flash drive with the downloaded multimedia update file into the vehicle's USB port. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 10 of 15 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 4. Go to the Setup screen. A. For Entune™ Audio: Press the Setup button on the panel. Figure 3. Tacoma, Prius, Prius Prime, Prius V, Yaris Figure 4. Tacoma, Prius, Prius V B. For Entune™ Audio Plus and Entune™ Premium Audio: Press the Apps button on the panel. Figure 5. 4Runner, Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius Prime, Prius V, Sienna, Sequoia, Tacoma, Yaris Figure 6. Tundra Figure 7. NOTE If the Entune™ pop-up displays, select OK. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 5. Select Setup on the Apps screen. Figure 8. 6. Select General on the Setup screen. Figure 9. 7. Select Software Update from the list on the General Settings screen. Figure 10. HINT Scroll down the list until Software Update displays. © 2021 Toyota Motor Sales, USA Page 11 of 15 T-SB-0045-22 Rev1 April 29, 2022 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 8. Select Update on the Software Update screen. Figure 11. Figure 12. 9. Verify that the NEW software is up to date on the Software Update screen. Figure 13. © 2021 Toyota Motor Sales, USA Page 12 of 15 T-SB-0045-22 Rev1 April 29, 2022 Page 13 of 15 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) Table 2. Software Version Information ENTUNE™ AUDIO TYPE CURRENT VERSION ENTUNE™ AUDIO PLUS NEW VERSION CURRENT VERSION Audio 01013E 01014B 01014E 010144 010145 010147 010148 013A47 013A4C 010150 013A4F 01014F 010152 013A50 010151 Audio System ENTUNE™ PREMIUM AUDIO NEW VERSION CURRENT VERSION NEW VERSION 010153 010154 013A51 010156 01015C 01015E 010161 010165 010166 010169 01016E 01016F 010176 010177 010178 010179 01017A 01017B 01017C 01017D 01017E 01017F 01017D 01018C 01018D 01019A 010170 010171 010182 010187 010189 010192 0101A0 0101A1 0101A4 0101A5 0101A6 0101A7 0008E – 000093 000094 – 000095 000099 – DSP Module 910010 920020 – A10010 A20020 920010 – A10010 A20020 – Sub 010001 – 010001 – 010001 – Can 130209 – 130209 – 130209 – 10. Select Update Software on the Software Update screen. Figure 14. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 14 of 15 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 11. Select Yes on the “Would you like to start the software update?” pop-up. Figure 15. 12. The unit will begin installation. The update will take about 10 minutes. Figure 16. NOTE Do NOT turn off the engine or ACC BEFORE the software is ready for updating. Do NOT pull the USB flash drive out of the vehicle’s USB port. NOTE For EntuneTM Premium Audio: If the update fails and the error message “New software is not compatible with the system” displays, cycle the ignition OFF, remove the map micro SD card from the head unit, then repeat steps 3 – 12. A software update error is more likely to occur in areas with more traffic information. Once the update is completed, reinsert the map micro SD card into the head unit, cycle the ignition OFF, then continue to step 13. Figure 17. © 2021 Toyota Motor Sales, USA T-SB-0045-22 Rev1 April 29, 2022 Page 15 of 15 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 13. When “The software is ready for updating” message displays, cycle the ignition OFF. Figure 18. 14. Remove the USB flash drive from the vehicle’s USB port. Software Version Confirmation 1. Perform steps 3 – 7 of the Software Update Procedure to re-enter the Software Update screen. Figure 19. 2. Verify that the software information is updated on the Software Update screen. See Table 3 for the current software version. Table 3. Current Software Version Information ENTUNE™ AUDIO TYPE CURRENT VERSION ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM AUDIO NEW VERSION CURRENT VERSION NEW VERSION CURRENT VERSION NEW VERSION Audio 010153 010154 013A51 – 01017D 01017E 01017F – 0101A6 0101A7 – Audio System 0008E – 000093 000094 – 000095 000099 – DSP Module 910010 920020 – A10010 A20020 920010 – A10010 A20020 – Sub 010001 – 010001 – 010001 – Can 130209 – 130209 – 130209 – © 2021 Toyota Motor Sales, USA