SIB010421

8/31/22, 1:11 PM
01 04 21_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES
SIB 01 04 21
FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO
15 YEARS/150,000 MILES
2022-08-10
This Service Information bulletin (Revision 01) supersedes SI B01 04 21 dated September 2021
What’s New:
The Cause, Procedure, Part, and Claim Information Sections have been updated.
MODEL
E-Series
MY
G30
2018 - 2019
G30
2018 - 2019
Model
Description
530e iPerformance
530e xDrive
iPerformance
Production Dates
Engine
February 22, 2017 to June 14, 2019
XB1H
February 22, 2017 to June 27, 2019
XB1H
Note: The Model information above is for informational purposes only, it is not the only deciding factor.
The 2018 Model Year 530e iPerformance Sedans/530e xDrive iPerformance Sedan model vehicles were
removed from SI B01 01 19 and were added to this bulletin, September 2021.
For upper and lower active air flap extended limited warranty coverage that apples to other vehicles, refer to SI
B01 01 19 and B01 12 19.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific Vehicle
Comment shown below:
Please see SI B01 04 21 (DC 51 64 90 01 00): For this vehicle, the Radiator Grille Upper and
Lower Active Air Flaps limited emission-related warranty for defects in materials or
workmanship has been extended to 15 years/150,000 miles as determined from the original
in-service date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty. Vehicles
that are registered in California or a State that has fully adopted the State of California
TZEV emission regulation (model year dependent), the standard emission-related
coverage for these components are 15 years/150,000 miles (Replaces the 10/120
coverage).
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.
SITUATION
Please see attachment for complete details.
Supporting Materials
picture_as_pdf B010421 Cust Letter.pdf
picture_as_pdf B010421.pdf
Copyright ©2022 BMW of North America, Inc.
1/1
Service Information Bulletin
August 4, 2022
Warranties
B01 04 21
FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY
EXT TO 15 YEARS/150,000 MILES
This Service Information bulletin (Revision 01) supersedes SI B01 04 21 dated September 2021
What’s New:
•
The Cause, Procedure, Part, and Claim Information Sections have been updated.
MODEL
E-Series
G30
MY
2018 - 2019
G30
2018 - 2019
Model Description
530e iPerformance
530e xDrive
iPerformance
Production Dates
February 22, 2017 to June 14, 2019
Engine
XB1H
February 22, 2017 to June 27, 2019
XB1H
Note: The Model information above is for informational purposes only, it is not the only deciding
factor.
The 2018 Model Year 530e iPerformance Sedans/530e xDrive iPerformance Sedan model vehicles
were removed from SI B01 01 19 and were added to this bulletin, September 2021.
For upper and lower active air flap extended limited warranty coverage that apples to other vehicles,
refer to SI B01 01 19 and B01 12 19.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Componentspecific Vehicle Comment shown below:
Please see SI B01 04 21 (DC 51 64 90 01 00): For this vehicle, the Radiator Grille Upper and
Lower Active Air Flaps limited emission-related warranty for defects in materials or
workmanship has been extended to 15 years/150,000 miles as determined from the original
in-service date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty. Vehicles
that are registered in California or a State that has fully adopted the State of California TZEV
emission regulation (model year dependent), the standard emission-related coverage for
these components are 15 years/150,000 miles (Replaces the 10/120 coverage).
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above
Notice of Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department
through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to
performing any repair.
SITUATION
Component-Specific Limited Warranty Extension
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for
the vehicle’s Radiator Grille Upper and Lower Active Air Flaps to:
•
15 years/150,000 miles as determined by the vehicle’s original in-service date
•
•
•
•
1.
1.
2.
3.
This component-specific limited warranty
extension applies to defects in materials or
workmanship.
This coverage is subject to the same vehicle
eligibility requirements, limitations, and
exclusions that apply to the BMW New
Vehicle Limited Warranty for Passenger
Cars and Light Trucks.
Air flap issues caused by debris/blockage
from outside influences is not a defect in
materials or workmanship and is not
claimable.
During the extended limited warranty
coverage period (Eligible vehicles that are
beyond the 4 year/50,000 mileage New
Vehicle Limited Warranty coverage), Active
Air Flap repairs for surface
appearance/cosmetic-related defect issues
are not covered.
Air flap control (link), active upper
Air flap control (drive), active upper
Air flaps, upper (assembly)
Air flaps, lower (assembly)
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or
Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA sent VIN-specific customer notification letters.
CAUSE
A check control message or MIL (Malfunction Indicator Lamp) may be illuminated with faults stored
related to the upper and/or lower active air flap(s).
Potential causes include:
•
•
•
•
Faulty upper air flap link (G30)
Faulty upper air flap actuator
Faulty upper flap assembly
Faulty lower air flap assembly
Or:
Upon visual inspection, the passenger side upper active air flaps are either stuck open or closed, and
they will not move and there are no faults stored for the active air flaps (With no check control
message or check engine light or displaying)
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
Determine what is the vehicle’s current I-level by either using AIR or the Key reader/ISPA NEXT
application, so if needed, this information is available.
If an applicable Model vehicle arrives at your center with the issue described above, perform the
corresponding diagnosis.
Depending on the root cause, vehicle model, and the location of flap (upper or lower) at issue, as
determined and/or as instructed, the vehicle may require one or more of the following correction
repairs:
•
•
•
•
Upper air flap link (G30)
Upper air flap actuator
Upper air flap assembly
Lower air flap assembly
Follow the diagnostic suggestions in SI B51 12 19 and SI B51 22 19 (Retaining pin G30) as applicable
to determine which repair is required for a specific vehicle.
PARTS INFORMATION
G30
Part Number
51 12 9 850 687
Description
Retaining pin
Quantity
1
To determine the part number below that applies to the specific vehicle being repaired, enter the
VIN/chassis number either in ETK or AIR, this considers the specific vehicle’s equipment and/or
options which is necessary for this selection process.
Part Number
Refer to ETK
Or:
Refer to ETK
And/or:
Refer to ETK
•
•
•
•
Description
Air flap control (drive), active, upper (see below)
Quantity
1
Air flaps, upper (assembly)
1
Air flaps, lower (assembly)
1
Important: If the Air flap control (drive), active, upper is the issue and it is available
separately (per ETK), then only replace the upper flap drive to correct this issue.
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s)
that must also be replaced/installed in-conjunction with performing a covered repair, these
required additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.
WARRANTY INFORMATION
The coverage below (A or B) applies to eligible US-specification BMW vehicles that are registered,
operated, and have their covered repair performed by an authorized BMW center in the United States
(including Puerto Rico) for defects in materials or workmanship.
For the BMW Models listed above:
A. If the vehicle is registered in the State of California (CA), or another State that has fully adopted
the State of California (CA) TZEV regulation (CT, ME, MD, MA, NJ, NY, OR, RI and VT), under
the terms of this regulation the standard Front Grille Upper/Lower Active Air Flaps emissionrelated coverage is 15 years/150,000 miles.
B. If the vehicle is registered in one of the remaining States, including DE, OR, PA and WA which did
not fully adopt the CA TZEV regulation or Puerto Rico, then this component-specific extended
limited warranty coverage to 15 years/150,000 miles applies.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
The 2018 Model Year 530e iPerformance Sedans/530e xDrive iPerformance Sedan model vehicles
were removed from SI B01 01 19 and were added to this bulletin, September 2021.
For upper and lower active air flap extended limited warranty coverage that apples to other vehicles,
refer to SI B01 01 19 and B01 12 19.
Active cooling damper control-related fault codes/repairs that are caused by debris/blockage from
outside influences is not a defect in materials or workmanship and is not claimable.
During the extended limited warranty coverage period (Eligible vehicles that are beyond the 4
year/50,000 mileage New Vehicle Limited Warranty coverage), Active Air Flap repairs for surface
appearance/cosmetic-related defect issues are not covered.
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned
Program or any BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again, it is covered by the remaining portion of the extended limited
warranty coverage period.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by
this component-specific limited warranty extension. This exclusion also applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or light
truck parts.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.
Defect Code:
5164900100
G30 Air flap control system
Retaining Pin Replacement
The Vehicle arrives at your center for this Repair (No other Main work will be
performed/claimed during this workshop visit)
Labor Operation
Description
Labor Allowance
51 00 001*
Or
00 58 000*
And:
51 74 702
Diagnosis and visually inspect the top air flap control
(Drive) (Main work)
3 FRU
Diagnosis Worktime Flat Rate (See below) (Main work)
3 FRU
Installing the retaining pin for linkage of the air flap
Refer to AIR
Or:
The Vehicle is already in the Workshop
Labor Operation
51 00 001*
Or
00 58 500*
And:
51 74 702
Description
Diagnosis and visually inspect the top air flap control
(Drive) (Plus work)
Labor Allowance
Diagnosis Worktime Flat Rate (See below) (Plus work)
2 FRU
Installing the retaining pin for linkage of the air flap
Refer to AIR
2 FRU
Or:
A check engine light or check control message is present for the active air flaps behind the
kidney grilles.
Labor Operation
Description
Labor Allowance
00 00 006
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)
Refer to AIR
Or:
00 00 556
And:
61 21 528
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556
instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another
repair.
And, as necessary:
Labor Operation
Description
Labor Allowance
61 00 006*
Performing vehicle diagnosis – test module (Work time)
(WT)
Diagnosis Worktime Flat Rate (See below)
2 FRU
Or
00 58 500*
* Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the
applicable procedure for documenting, claiming, and explaining, on the RO and in the claim
comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your
center performed, unless otherwise required by State law.
And, as applicable:
Labor Operation
51 74 600
Or:
51 74 601
Or:
51 74 602
Or:
51 74 610
Or:
51 74 620
Description
Replace the upper air flap
Labor Allowance
Refer to AIR
Replacing bottom air duct
Refer to AIR
Replace upper air flap and air duct
Refer to AIR
Replace upper air flap control active
Refer to AIR
Replace upper air flap control active and air duct
lower
Refer to AIR
Refer to AIR for the corresponding flat rate unit (FRU) allowances for the above.
Work time labor operation codes 61 00 006, 51 99 000, 00 58 000 and 00 58 500 are not considered
Main labor operations.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC (BMW NA) will provide reimbursement for qualifying customer-pay
repairs that were performed on an eligible vehicle prior to the release of this component-specific
limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and
exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by
this component-specific limited warranty extension. This exclusion also applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or light
truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto
Rico), please have him/her submit his/her reimbursement request online at www.BMW-RP.com under
the following reference:
•
B-ELWR 2021 Active Air Flaps G30 XB1H 15Y150M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the
prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by
fax as described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2021 Active Air Flaps G30 XB1H 15Y150M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
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Name
Address
City ST Zip Code
ƒƒ‚‚ƒ„‚‚‚‚„„‚‚ƒƒ‚‚‚„„‚‚„„‚‚„‚‚„ƒ‚„‚ƒ‚„„ƒ‚„‚ƒ„‚ƒ„ƒ„‚ƒ
September 2021
This “Important Limited Warranty Information,” effective with the date listed above, applies to
the BMW model with the Vehicle Identification Number (VIN) of WBAJA9C53JB12345
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•
Front Grille Upper/Lower Active Air Flaps (G30 XB1H)
On the above-referenced vehicle to:
•
15 years/150,000 miles, as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: If the BMW 530e sedan referenced above is currently registered in the State of California (CA),
or another State that has fully adopted the State of California TZEV regulation (CT, ME, MD, MA, NJ,
NY, OR, RI and VT), the standard emissions-related coverage for the Front Grille Upper/Lower Active
Air Flaps under the terms of this regulation is 15 years/150,000 miles.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or Service
Action.
Company
BMW of North America, LLC
BMW GroupCompany
Company
BMW of North America, LLC
BMW
Group Company
Mailing
Address
PO Box 1227
Mailing
Address
Westwood,
NJ
PO
Box 1227
07675-1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
Telephone
(800) 831-1117
E-mail
Customerrelations@
E-mail
bmwusa.com
Customerrelations@
bmwusa.com
Website
Company
www.bmwusa.com
Website
Company
www.bmwusa.com
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Mailing Address
Mailing Address
Telephone
If a repair to this component is required, please contact your nearest authorized BMW center in the
United States or Puerto Rico to schedule an appointment.
Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to determine
if this extended limited warranty coverage applies. After vehicle inspection and diagnosis, eligible repair
work will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by
this limited warranty extension. This exclusion also applies to repairs, including consequential, that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2021 G30 XB1H Active Air Flaps 15Y150M
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
September 2021
BMW of North America, LLC
VIN WBAJA9C53JB12345
For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions
and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by this limited
warranty extension. This exclusion also applies to repairs, including consequential, that were performed
using non-genuine BMW parts and/or used passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2021 Active Air Flaps G30 XB1H 15Y150M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2021 Active Air Flaps G30 XB1H 15Y150M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
B-ELWR 2021 Active Air Flaps G30 XB1H 15Y150M
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G30 XB1H Active Air Flaps: Limited Warranty Extension to 15 Years/150,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address, and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line-item expenses that relate
to the component that is covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?
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Frequently Asked Questions (FAQ) – Limited Warranty Extension
1. Which BMW Group models in the U.S. are potentially eligible for this componentspecific Limited Warranty Extension?
E-Series MY
G30
2018 - 2019
G30
2018 - 2019
Model Description
530e iPerformance
530e xDrive iPerformance
Engine
XB1H
XB1H
2. How do I determine if my vehicle falls under the State of California TZEV regulation?
Eligible BMW 530e sedans that are registered in the State of California (CA), or another State that
has fully adopted the State of California TZEV regulation (CT, ME, MD, MA, NJ, NY, RI and VT); the
Front Grille Upper/Lower Active Air Flaps is covered under the terms of this emission-related
regulation for 15 years/150,000 miles, whichever occurs first.
For all remaining eligible BMW 530e sedans, the Front Grille Upper/Lower Active Air Flaps
is covered under the terms of this component-specific limited warranty extension for
15 years/150,000 miles, whichever occurs first.
Note: For the MY 2018 G30 XB1H vehicles, this 15/150 coverage replaces the extended
coverage statement that was sent to you in a prior notification letter.
4. What is the specific issue related to the Front Grille Upper/Lower Active Air Flaps?
If an Active Air Flap malfunction occurs, a Check Control Message (CCM) can display, and/or the
Malfunction Indicator Lamp (MIL) may illuminate. Or, visually, the flaps are mechanically out of sync
(one side is open while the other side remains closed).
5. What should I do if I notice this condition with my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected and, if necessary, repaired.
6. What will happen if there is a problem with the Front Grille Active Air Flaps?
If it is determined that the Active Air Flap(s) issue is due to a defect in materials or workmanship, it
will be repaired free of charge under the terms of the15 year/150,000-mile limited warranty
coverage that applies to your vehicle.
Issues and repairs related to outside influences are not included under this component-specific
limited warranty extension.
Note: During the extended limited warranty coverage period (Eligible vehicles that are beyond the
4 year/50,000 mileage New Vehicle Limited Warranty coverage), Active Air Flap repairs for surface
appearance/cosmetic-related defect issues are not covered.
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