CSR-3032

Customer Outreach
PO Box 8338
Saint Joseph, MO 64508
[email protected]
connect.altec.com/login
Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929
IMPORTANT CUSTOMER SATISFACTION CAMPAIGN
This notice applies to your vehicle. Refer to the provided list.
Original Equipment Manufacturer Customer Satisfaction Campaign benefiting Altec installed equipment.
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec
aerial device or equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your continued satisfaction with Altec
products.
Thank you for your immediate attention on this important matter.
Component/Supplier Recall---CSR- 3032-A
Power Take-off Control Module: Programming and Setup
(Chevrolet Service Bulletins 22-NA-075 & 22-NA-101)
Units Affected: Certain 2019 to 2022 Chevrolet Silverado 4500HD, 5500HD, and 6500HD vehicles.
Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Some Customers may comment that the power take-off (PTO) will kick out and/or disengages intermittently. In addition, some customers may comment on one or more of the following:
• Rapid engine surge at high altitude
• Engine stall when operating the PTO (engine denied request)
• PTO is active (active 50-55 HP) - high torque PTO
General Motors (GM) Engineering has developed an update for the above conditions. Refer to the included service bulletins from GM for more information.
Customer Action: Contact your local Chevrolet Medium Duty Truck Dealer to complete the software
updates described in Service Bulletins 22-NA-075 and 22-NA-101. Completion of these updates will require programming as described in K44, Document ID-5616767, which is also included with this notice.
This update is not classified as a recall. However, Altec suggests completion of this update for your continued satisfaction with your Altec equipment. Reprogramming the chassis ECM can affect the operation
of your Altec equipment. Follow the instructions in K44, Document ID-5616767, to ensure the chassis
parameters are properly set for operation of the Altec equipment.
Requirements: Altec is not able to perform this repair. The work must be completed by an authorized
Chevrolet Medium Duty Truck Dealer.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy. Reprogramming of the Altec parameters following these updates will be at the customer or dealer's expense. Follow
the instructions in K44, Document ID-5616767, to prevent additional reprogramming costs.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Page 1 of 1
Altec Use Only
0 hr
0 hr
NA
Not included
1
NA
NA
Description
-
Altec Use Only
Part No.
-
Qty
-
Warranty
-
Released: November 9, 2022