22-NA-244

Bulletin No.:
Service Bulletin
Date:
22-NA-244
December, 2022
INFORMATION
Subject:
GM Accessories – Dealer-Installed, Repaired or Replaced During Warranty Coverage
Period
This bulletin replaces Bulletin 11-00-89-002E and PIT5746B. Please discard Bulletin
11-00-89-002E and PIT5746B.
Brand:
Model Year:
Model:
from
to
VIN:
from
to
—
—
Engine:
Transmission:
—
—
Buick
Cadillac
Chevrolet
GM Passenger Cars
and Light Duty
Trucks
2023 and Prior
GMC
Involved Region or Country
United States, Canada
Important: Refer to Labor Time Guide (LTG) for a
complete list of applicable “Installation” and “Repair”
labor operations. In some cases, it will be necessary to
use the closest-to labor operation.
To review accessory “Installation” and “Repair” labor
operations, select the following categories from the
LTG main menu: General Information > Dealer Installed
GM Accessory Installation/Repairs.
Note: Accessory part numbers beginning with 19,
example: 19xxxxxx, Refer to Associated/IBP section.
Accessory Part Number
See Instructions
Begins with “19”
See Associated
Accessories/IBP section
All Other
Accessory
part
numbers
On IVH vehicle
build as Dealer
Installed option
See LPO section
In IVH added
options or not on
build at all
See ACO section
Limited Production Option (LPO)
LPOs are accessories that are factory invoiced options
ordered at the time the vehicle order is completed.
Under the guidelines for GM Parts Warranties, GM LPO
Accessories permanently installed on a GM vehicle
Copyright 2022 General Motors LLC. All Rights Reserved.
PRIOR to new vehicle delivery will be covered under
the provisions of the Bumper to Bumper New Vehicle
Limited Warranty (Canada Base Warranty).
Labor Code 0590032 should be used to claim the time
for dealer installation of LPOs. Eligible labor time for
LPO installation can be found in the Labor Time Guide
(LTG) under: General Information > Pre-Delivery
Inspection > PDI – Dealer Installed – Factory Invoiced
Options. Labor for installation of an LPO accessory
must be claimed using this labor operation, not under
the regular warranty repair labor operation.
Select LPO accessories that require a calibration
update as part of the installation must be submitted
using a unique labor operation. The LTG as well as the
installation instructions in SI will direct users to the
correct labor operation in these cases.
Basic LPO Installation Process:
1. Check vehicle build in IVH for all “Dealer Installed”
RPO/LPOs.
2. Locating the correct accessory installation
instructions:
⇒ Most GM Accessories come with a single-page
sheet that includes the Instruction ID Part
Number, which is searchable in the Service
Information Accessories Manual.
3. Always reference instruction sheets in SI for each
new accessory installation, as instruction sheets
may be updated with new information.
Page 2
December, 2022
Note: Some I-sheets include diagnostics
4. Confirm all “Dealer Installed” accessories in
vehicle build list are installed correctly on vehicle
according to instructions in SI.
5. IMPORTANT: If called for in the SI instructions,
confirm all required calibration updates are
installed. Record any applicable warranty claim
codes generated during calibration events.
5.1. Before performing programming via SPS,
technicians must contact the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French to have the appropriate Accessory
calibration applied to the VIN.
5.2. If programming is attempted BEFORE
contacting TCSC, SPS will not deliver the
correct accessory calibration to the vehicle.
The user may also receive a message
advising that they are attempting to program
with the “same calibration” – a warning that
the vehicle has not received the required
accessory calibration.
5.3. For additional details, refer to Service Bulletin
#22-NA-053: New Labor Operations for
Limited Production Option (LPO) Calibrated
Accessories.
Accessory Catalog Offerings (ACO or
over-the-counter)
For all GM ACO accessories installed by a dealer or
Accessories Distributor Installer (ADI), a ZSET
transaction should be submitted in Global Warranty
Management (GWM) using the appropriate
“installation” labor operation found in the Labor Time
Guide under General Information > Dealer Installed GM
Accessory Installation. “Installation” labor operations
are zero dollar transactions (no labor, parts or net
allowed) but will add the accessory to the vehicle build
record in Investigate Vehicle History (IVH). This
information will help dealers determine the warranty
coverage of the accessory.
Warranty repairs within the Bumper to Bumper New
Vehicle Limited Warranty (Canada Base Warranty)
coverage period are to be submitted as a ZREG
Transaction Type using the applicable regular warranty
repair labor operation.
Warranty repairs after the Bumper to Bumper New
Vehicle Limited Warranty (Canada Base Warranty)
expires, but within the 12 months/unlimited miles
(unlimited km) coverage from the time of installation,
are to be submitted as a ZPTI Transaction Type using
the applicable regular warranty repair labor operation.
Accessories that require calibration updates as part of
the installation may have the cost of the calibration
covered in the price of the ACO accessory. In these
cases, the instruction sheets found in SI will have a
special labor code mentioned just for covering the cost
of the calibration update.
Bulletin No.: 22-NA-244
Basic ACO Installation Process:
1. Confirm in the GM Electronic Parts Catalog
(EPC) and marketing information that the ACO
accessory is compatible with the vehicle.
2. Always reference instruction sheets in SI for each
new accessory installation, as instruction sheets
may be updated with new information.
3. Confirm accessories are installed correctly on
vehicle according to instructions in SI.
4. IMPORTANT: If called for in the SI instructions,
confirm all required calibration updates are
installed. Record any applicable warranty claim
codes generated during calibration events.
4.1. Before performing calibration updates via
SPS, technicians must contact the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French to have the appropriate Accessory
calibration applied to the VIN.
4.2. If programming is attempted BEFORE
contacting TCSC, SPS will not deliver the
correct accessory calibration to the vehicle.
The user may also receive a message
advising that they are attempting to program
with the “same calibration” – a warning that
the vehicle has not received the required
accessory calibration.
Associated Accessories (IBP
Accessories)
Associated Accessories offered through our Integrated
Business Partners (IBP) are covered by the individual
accessory manufacturer. For warranty terms, contact
information, and installation videos, please refer to
the Accessory Information Center in the
GlobalConnect App Center. Details can be found
under Sales/Marketing > Associated Accessories or the
following website: Here . Associated Accessory
warranty cards may also be available through your
local Accessory Distributor Installer (ADI).
Some Associated Accessories Supplying
Manufacturers are:
• Kicker Audio Systems
• EchoMaster
• AKG Harman
• Borla
• Curt
• Roll-N-Lock
• Rugged Liner
• Thule
Note: For Technical Support, Dealers will need to
contact the Supplier of the specific Associated
Accessory. The supplier will support any installation or
warranty concerns not GM Technical Assistance Center
(TAC). Supplier Contact information for the supplier and
the is available through Global Connect >GM
Accessory Information Center, your local Accessory
Distributor Installer (ADI), and is also attached to the
parts information within the GM Electronic Parts
Catalog (EPC).
Bulletin No.: 22-NA-244
December, 2022
Basic IBP Installation Process:
1. Confirm in the EPC and marketing information that
the IBP accessory is compatible with the vehicle.
2. Confirm accessories are installed correctly on the
vehicle according to instruction sheets found in
the box.
Examples of Associated Accessories that may not have
Installation Information in Service Information /
Accessory Installation Manual:
• Sliding Bed Trays
• Non GM Tonneau Covers
• Light Bars
• Trailering or Dash Cameras
• Speaker or Subwoofer Kits
• Trailer or 5th Wheel Hitches
• Trailer Brake Controllers
Note: The GM Technical Assistance Center (TAC) is
unable to assist with questions regarding these
installation or repair of Associated Accessories.
Dealers/technicians must contact the individual
accessory manufacturer.
Submitting for IBP Associated Accessories
Labor in Global Warranty Management
Dealership labor for performing warranty repair or
replacement of an Associated Accessory as directed by
the accessory manufacturer may be claimed through
GWM. Refer to Article 1.3.4 in the Parts and
Accessories Policies and Procedures Manual for
complete details. In Canada, please refer to the GM
Page 3
Parts Policies and Procedures Manual, section 7.3.3
General Motors (Dealer) Accessories Warranty. Submit
labor using the following procedure:
1. Document the complaint, cause, and repair
(correction) of the Associated Accessory on a
repair order. Include the Associated Accessories
Manufacturer name and service part name or GM
part number, if instructed by the Associated
Accessory manufacturer to replace the complete
assembly.
2. Submit a ZREG Transaction Type in Global
Warranty Management (GWM) for reimbursement
of labor involved using the appropriate labor
operation shown below. If your actual labor time
falls within this range:
• Up to 0.3 hr — Labor Op 0602608
• 0.4 Up to 0.6 hr — Labor Op 0602708
• 0.7 Up to 1.0 hr — Labor Op 0602808
• 1.1 Up to 1.5 hr — Labor Op 0602908
3. Submit the actual amount of labor in the Base
Labor field.
4. Submit up to $25.00 in the Net/Admin Allowance
field to cover processing and handling of the
replacement part with the Associated Accessories
Manufacturer or the Accessory Dealer
Installer (ADI).
5. Enter the GM part number being repaired in the
"Reference Number" field of the GWM transaction.
6. Parts are prohibited and must NOT be claimed on
the transaction. Replacement of defective
Associated Accessories are the responsibility of
the specific accessory manufacturer.
Version
1
Modified
Released December 07, 2022 – Corporate Service Bulletin Number 11-00-89-002E has
now become Global format Service Bulletin 22-NA-244. This update adds the 2023 Model
Year and helps identify LPO, ACO, and IBP processes.
Additional SI Keywords: Kicker, Curt, Echomaster,
fold-a-cover, hitch, roll-n-lock
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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