NCU-PDV2790611

Internal
News Channel Update | Vans Customer Service and Parts
TO: Freightliner Principals, General Managers,
Sales Managers, Service Managers, Parts
Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019-2022
Update Park Lock Function
(Software Update)
DATE: November, 2022
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Daimler Vans USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
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News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2022100017
2022100018
2022100019
PDV2790611
PDV2790612
PDV2790613
Update Park Lock Function
This is to notify you of an initial Recall Campaign to update the park lock function on approximately 5,573 MY19-22 Freightliner
Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from
customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Mercedes-Benz AG (MBAG), the manufacturer of Freightliner Sprinter Vans has determined that on
certain Sprinter (907 platform) vehicles, a component of the park lock system might wear due to specific
driver parking practices and impair the safe parking of the vehicle. If the vehicle is not properly secured in
accordance with parking instructions in the operator’s manual (including usage of the parking brake), it
cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances.
Thus, the risk of an accident could increase.
Issue
DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealer will update the software
What We’re Doing of various control units (among others ESP and transmission control unit) on the affected vehicles.
The remedy is not yet available
Parts
Vehicles Affected
Vehicle Model Year(s) Model Year 2019-2022
Vehicle Model
Sprinter VS30, Platform 907
Vehicle Populations
Total Recall
5,573
Population
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter to be mailed in November, 2022.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
Rental Fleet Partners
Daimler Vans USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
Formatted: Space Before: 6 pt
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News Channel Update | Vans Customer Service and Parts
Frequently Asked Questions
1. What is the issue? A component of the park lock system might wear due to specific driver parking practices
and could then impair a safe parking of the vehicle.
2. What vehicles are impacted? All 907 Sprinters with a manual parking brake and 7-speed automatic
transmission.
3. What does the fix look like? The software of various control units (among others ESP and transmission
control unit) will be updated on the affected vehicles.
4. How does this issue impact vehicles currently at the plant or VPC or in transit to the United States? These
units are affected as well, but have been segregated into a different population.
5. When will the fix be available for units currently in dealer inventory? The fix for vehicles in dealer inventory
is anticipated to be available in Q1 2023.
Daimler Vans USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600