R2202

Select the date.
CAMPAIGN LETTER
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Field Repair Notice R2202 Engine Software and Label Retrofit - Engine Model Year 2023 567, 579, and 520 Chassis
EXPIRATION DATE: 12/31/2022
Dear Peterbilt Customer,
Peterbilt is offering improved production level parts for certain vehicles equipped with pre-production Model 2023 engines. You have been
identified as owning one or more such vehicles and are eligible for a campaign to upgrade the engine software, VECU software, and Digital
Display software with newer production software to ensure optimal performance. The engine label will also need to be replaced. A Clean
Idle label also needs to be added to these vehicles to be compliant for operation in the state of California.
The engine software and label involved in this upgrade are emissions related by regulation. The emissions exemption for your vehicle
expired on 12/31/2022. The repair must be completed by the exemption expiration date to avoid the possibility of civil fines. In addition,
owners may be required to discontinue operation of the vehicle until the retrofit is completed.
What is Peterbilt improving?
Your pre-production vehicle is eligible for upgraded software and an
engine label.
What will this improvement do?
Update the pre-production software and engine label to current
production level.
What should you do?
Contact your dealer immediately to schedule an appointment.
Please contact a Peterbilt dealership to schedule an appointment for this improvement. To find your Peterbilt dealer, please visit the Dealer
Locator at www.Peterbilt.com or scan the QR code. When contacting your Peterbilt dealer, refer to campaign R2202 and the VIN(s) listed
in this letter. The work for this improvement will take approximately 2.0 hours of labor depending on vehicle configuration and dealer
scheduling. This repair will be done at no charge to you.
If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and address
changes to [email protected].
We look forward to the opportunity to deliver this product improvement as part of our effort to provide the highest levels of customer
satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industryleading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company
R2202: PACCAR MX Engine Model Year 2023 PreProduction Retrofit
Number
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R2202
Description
​R2202: PACCAR MX Engine Model Year 2023 Pre-Production Retrofit
Subject
​R2202: PACCAR MX Engine Model Year 2023 Pre-Production Retrofit
Date
1/3/2023
Condition
​ eterbilt has determined that certain pre-production vehicles had an emissions exemption expiration date of
P
12/31/2022. These vehicles must have their engine, VECU, and Digital Display software updated to production
levels and their Engine Emissions label replaced.
NOTE
A Clean Idle label must also be installed on all
chassis within this campaign.
Chassis Affected
​10 Model 520, 567, and 579 chassis equipped with a Model Year 2023 PACCAR MX engine.
Action
​Campaign​
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
Review the attached chassis list for your dealer code and schedule your customer(s) for service if their
chassis is on the list.
Confirm with the customer that your dealership will be the repairing location before ordering the Engine
Emissions label and Clean Idle label.
Confirm that chassis-specific Engine Emissions Label and Clean Idle Label have arrived before scheduling
the customer for repairs. See procedures section for TCS365 label ordering information.
In Service Management, select Campaign R2202 to add it to the case. If the unit is released back into
service without performing the repair, make sure to also release the Campaign in Service Management.
If you are not using Service Management to start repair orders, review SIR for “Complete” next to the R2202
Campaign code prior to performing this repair.
Follow the procedures below to update the vehicle software and install new Engine Emissions and Clean Idle
labels.
This exemption expired on 12/31/2022.
Vehicle owners could receive civil fines per regulation 40 CFR 19.4 up to $5,580 per engine. In
addition, owners may be required to discontinue operation of the vehicle until the retrofit is
completed.
Warranty
There is no time or mileage limit to this campaign. The emissions exemption for affected vehicles expired
on 12/31/2022. To avoid possible fines, it must be completed immediately. Peterbilt will pay for parts (labels)
at dealer net plus applicable mark-up and labor:
0.7 hours labor to update the engine PCI-2 software, VECU software, and Digital Display software using
DAVIE4. When the MX Engine Controllers are programmed, they will need to have non-volatile memory
(power down memory) cleared.
0.4 hours labor to complete TCS cases, replace the Engine Emissions label (includes cleaning off old
label), install Clean Idle label, and submit photos of labels.
Use Quick Claim Code R2202 for all labor.
See the “Procedure” section of this bulletin for Clean Idle label location guides for Model 520 and 2.1m
cab models.
File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed
first.
File the claim within 14 days in accordance with the Warranty Policy.
For cross division repairs, refer to Warranty Policy Bulletin: Repair of Non-Peterbilt Vehicle with the PACCAR
MX Engine​.
Take photos of the new labels after installation and attach them to the warranty
claim.
Claims filed without these photos may be denied.
PRWS CLAIM CODING
Campaign R2202 Campaign
Code:
Type
Retrofit
​Claim
Engine Repair Type
Category:
Proactive
Customer 173
Concern
Code
Causal Code
A1
Corrective 12
Action
Code
Responsibility CAMPAIGN
Code:
Failure
Location
Causal Part
Supplier
Code
053005021
​
​MXENGINELABEL
N/A
B22-02A
0.7 hrs - Update
software on PCI-2,
VECU, and Digital
Display per
bulletin procedure.
SRT Codes
B22-02B
0.4 hrs - Labor for
completing TCS
cases, replacing
required labels,
and completing
label requirements
per bulletin
procedure.
​
Parts
An Engine Label and Clean Idle Label are required for this Campaign.
Take photos of the new labels after installation and attach these photos to the warranty claim.
Claims filed without these photos may be denied.
​Quantity
Part Number
​Description
1
MXENGINELABEL Engine Emissions Label
1
Y53-1075
PACCAR Engine Clean
Idle Label
A TCS365 case for this bulletin is required to order the appropriate labels.
This label will only be attached to the vehicle after the software update has been verified.
See Procedures below for the TCS365 case creation guides.
Procedure
Please follow your dealership’s safety procedures and precautions to ensure the vehicle can be safely
repaired and maintained.
NOTE
This Procedure will require 3 TCS cases:
1. Engine Emissions Label Request
2. Clean Idle Label Request
3. Expert Rights Request (rights will only be active for
24 hours)
1. Order Engine Emissions Label and Clean Idle Label for the specific chassis by opening 2 separate TCS365
cases (see case creation guides below). Labels will be sent overnight from PACCAR Parts.
2. Ensure Engine Emissions Label and Clean Idle label have arrived before programming vehicle modules.
Labels must be ordered through TCS365 and will be shipped overnight to dealers. See below for case creation
guides.
3. Ensure DAVIE4 is up to date.
4. Request expert rights (active for 24 hours) through TCS365. See case creation guide below. Once expert
rights have been granted, log out of DAVIE4 and ePortal. Log back in and verify expert rights are active.
5. Connect battery charger to vehicle during programming.
6. Connect DAVIE4 to the chassis.
•Connect to 9-pin diagnostic connector
•Connect to Ethernet connector
7. Download new software for the PCI-2, VECU, and Digital Display.
8. Install software following the prompts in DAVIE4.
•Choose YES to clear power down memory (with expert rights enabled)
•Refer to bulletin E134 for information about programming a PACCAR MX engine.
9. After programming software to the vehicle, verify the Software values are as follows: (Please ensure the
software component group numbers update to what is shown below.)
•PCI:
1083 = 2395XXX (where XXX is HP rating)
•VECU:
1220 = 2397054
•Digital Display: 1027 = 2395936
10. Clear DTCs in all modules.
11. Disconnect DAVIE4
12. Apply the Engine Emissions Information label to the engine air horn and the Clean Idle label to the
driver’s door of the vehicle as shown below.
NOTE
Engine Emissions and Clean Idle labels are chassis
specific. It is the dealer’s responsibility to attach the
correct labels to each chassis. Mismatched labels can
result in regulatory fines.
13. Take photos of the new labels after installation and attach them to the warranty claim.
TCS365 Case Creation Guide for ordering Engine Emissions Label
This label comes from PACCAR Parts Special Orders.
1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select: Order Support / Order Inquiry.
3. Select Case Type: Place an Order.
4. Select Case Category: Labels
5. On the Place an Order page, fill in the following required fields as follows and fill in the other fields as
appropriate:
•Account Name: As appropriate for your dealer
•Vehicle Year: 2023
•Subject: R2202 Label Order
•Dealer PO #: As appropriate for your dealer
•Part Number: MXENGINELABEL
•Vehicle OEM: select from drop-down list
•Vehicle Chassis Number: enter last 8 of VIN
TCS365 Case Creation Guide for ordering Clean Idle Label
This label comes from PACCAR Parts Special Orders.
1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select: Order Support / Order Inquiry.
3. Select Case Type: Place an Order.
4. Select Case Category: Labels.
5. On the Place an Order page, fill in the following required fields as follows and fill in the other fields as
appropriate:
Account Name: appropriate for your dealer
•Subject: R2202 Engine Software and Label Retrofit
•Description: Clean Idle Label needed for R2202
•Vehicle OEM: Select from drop down menu
•Vehicle Chassis Number: Last 8 of VIN
•Vehicle Year: Model Year
•Dealer PO#: PO Number
•Label Part Number: Y53-1075 (Clean Idle Label)
When the labels arrive, call the customer in and obtain expert rights with a TCS365 case.
TCS365 Case Creation Guide for ordering Expert Rights
Follow this guide to create a TCS365 case for this bulletin to ensure the case routes to the appropriate
personnel.
1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select: Vehicle Support | Technical Assistance.
3. Select Case Type: Powertrain Support
4. Select Case Category: PCI Password / Expert Level Rights Request.
5. On the Powertrain Support page, fill in the following fields as shown and fill in the other fields as
appropriate:
•Account Name: appropriate for your dealer
•Area of Concern: Software / Programming
•Repair Order Number: As Appropriate
•Odometer: Current vehicle Miles/Kilometers
•Provided Engine SN
•Subject: R2202 Engine Software and Label Retrofit
•Description: Retrofit for Engine MY23 Software and Label
•Area of Concern: Software/Programming
•Vehicle OEM: Select from drop down menu
•Vehicle Chassis Number: Last 8 of VIN
•Vehicle Year: Model Year
When opening the TCS case, provide your DAVIE4 username and request expert rights to clear power down
memory during programming.
NOTE
Do not attach the new Engine Emissions Label or
Clean Idle Label until the software update has been
verified.
Engine Emissions and Clean Idle labels are chassis
specific. It is the dealer’s responsibility to attach the
correct labels to each chassis.
Mismatched or improper Emissions labels could make
dealers and drivers/owners liable for fines from
regulatory agencies.
Engine Emissions label placement:
MX-13:
MX-11:
Clean Idle Label placement:
520 Model:
2.1m cab upper placement of Clean Idle sticker:
2.1m cab lower placement of Clean Idle sticker:
Links
Chassis List
Authored by D. Cook
Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Date TBD
[First VIN]
Customer Name
Address
City, State Zip
Subject: R2202: PACCAR MX Engine Model Year 2023 Pre-Production Retrofit
Dear Kenworth Customer,
Kenworth has determined that certain pre-production vehicles equipped with PACCAR Model Year 2023 MX engines manufactured
from 9/21/2022 through 9/23/2022 had an emissions exemption expiration date of 12/31/2022. These vehicles must have their engine,
VECU, and Digital Display software updated to production levels and their Engine Emissions label replaced. A Clean Idle label will
also be installed.
You have been identified as owning one or more such vehicles and are required to update software in the Engine Controller (PCI),
Vehicle Electronic Control Unit (VECU), and Digital Display (DD), to ensure emissions compliance and optimal performance. New
Engine Emissions and Clean Idle labels will be installed as part of this retrofit. Your dealer will coordinate pre-ordering of updated
labels for your vehicle to minimize downtime. Labels may take 2-3 business days to arrive at the dealer.
These updates are emissions related by regulation. The emissions exemption for your vehicle expired on 12/31/2022. The software
update must be completed to avoid the possibility of civil fines. Vehicle owners could receive civil fines per regulation 40 CFR
19.4 up to $5,580 per engine. In addition, owners may be required to discontinue operation of the vehicle until the retrofit is
completed.
Please contact a Kenworth dealership to schedule an appointment for this work. If you have already had this work performed,
please disregard this letter. You can find your nearest Kenworth dealer at Dealer Locator on the website www.Kenworth.com or scan
the QR code at the top of this letter.
When contacting your selected Kenworth dealer, refer to campaign Retrofit R2202 and the VIN listed on this letter. The work may
take up to 2.0 hours of labor, depending on vehicle configuration and dealer scheduling. There will be no charge to you. We
apologize for this inconvenience but ask for your cooperation to ensure your continued satisfaction with Kenworth products.
What is Kenworth improving?
Your pre-production vehicle requires updated software and labels
What will this improvement do?
Update pre-production software and labels to current production level
What you must do …
Contact your Kenworth Dealer to schedule an appointment for repair
If you had this retrofit performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining
a pre-notification remedy of the problem associated with this campaign. Please contact your Kenworth dealer for more information.
If you require further information about this campaign or experience any difficulty in making arrangements for this repair, please
contact Kenworth Customer Service, provide your name, your dealer’s city and state, your phone number, your email address
(optional), the last 8 digits of your VIN, the bulletin number, and your question using one of the following:
Email: [email protected] with the bulletin number in the subject line
or
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
or
Phone: 425-828-5888
If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
Thank you,
Annick Hollingsworth
Director of Service Platforms
Kenworth Truck Company
VIN:
[VIN List]