TIN-21-37-001REV

* * TECHNICAL INFORMATION NOTICE * *
DATE:
January 12, 2023
TO:
Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers
RE:
Photo Required Condition (PRC) for Vehicle Pulling/Drifting and Steering Wheel
Off-Center Concerns - Revised
TIN NO.
TIN-21-37-001REV2
This TIN supersedes TIN-21-37-001REV issued October 2021 to expand affected model years.
AFFECTED VEHICLES:
•
•
•
•
•
•
2018-20 and 2022-23 Eclipse Cross
2014-23 Mirage
2017-23 Mirage G4
2014-20 and 2022-23 Outlander
2018-22 and 2023 Outlander PHEV
2016-23 Outlander Sport
PURPOSE
When performing a wheel alignment check and adjustment on an affected vehicle with a
customer concern of pulling/drifting and/or steering wheel off-center concerns (while under
warranty), dealers are REQUIRED to complete the following instructions prior to submitting a
warranty claim.
On the affected vehicles listed above, the information below MUST be entered into the Photo
Required Condition & Pre-Approval Center (PRC).
NOTE: If the required documentation is not included in the PRC entry, the claim may be subject to
chargeback and/or may not be approved.
1. Clear and focused photos or PDF of the (1) Before and (2) After alignment readings.
2. Clear and focused photos or PDF of the completed alignment questionnaire found on
the MDL. All questions on the questionnaire must be completely filled in.
The Questionnaire for each model can be found on MDL > service > service tech
resources > Service Related Items > Worksheets, Questionnaires, Job Aids >
Questionnaires (or click the “Worksheets, Questionnaires, Job Aids” button on the
Techline home page).
3. Please select the correct questionnaire by model:
• Steering Alignment: 2018-20 and 2022-23 Eclipse Cross
• Steering Alignment: 2014-23 Mirage
• Steering Alignment: 2017-23 Mirage G4
• Steering Alignment: 2014-20 and 2022-23 Outlander
• Steering Alignment: 2018-22 and 2023 Outlander PHEV
• Steering Alignment: 2016-23 Outlander Sport
4. In the PRC select the category “STEER & ALIGN QUESTIONNAIRES.”
Also, the steering alignment questionnaire requires additional checks which need to be
performed. Please refer to the questionnaire for specific instructions.
1/10/2023
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It may be difficult to recognize improper wheel alignment during PDI and/or on vehicles with
low mileage that do not display uneven tire wear. Please verify the steering wheel center
alignment specification is no more than ±2.5 degrees.
NOTE: Photos must be posted on the PRC BEFORE entering the related Warranty claim.
Please select appropriate Labor Operation Code(s) from the list below:
Model
Labor Operation Code
Front
2014-23 Mirage
2017-23 Mirage G4
2018-20 and 2022-23 Eclipse Cross
2014-20 and 2022-23 Outlander
2018-23 Outlander PHEV
Rear
N/A
37101040
OR
37604040
34000091
2016-23 Outlander Sport
1/10/2023
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