Announcement

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: December 03, 2014
New Vehicle Receipt- Navigation SD Card Transit Storage Location Change
The following must be reviewed by all retailer personnel who are involved with new vehicle receipt
from transport carrier and PDI. This document reviews existing vehicle check-in requirements and
includes information on a change in the transit storage location for the Navigation SD Card. Please read
the entire document. It is highly recommended that vehicle receiving staff review and sign off on this
document to indicate they have been informed of this information.
All Retailers are reminded that when performing the Vehicle Inspection Procedure for vehicles received
from any transportation carrier to follow ALL the inspection procedures outlined in the Transportation
Section (Section 2) of the Claims Policies and Procedures. The Claims Policies and Procedures are found
on Subarunet under Service- Claim Entry/ Info. Relevant excerpts from these policies are listed later in
this announcement.
IMPORTANT CHANGE: Going forward, the Navigation SD card will be packaged in a small plastic bag
and placed in the foam storage tray or in the left side of the sub trunk compartment. The exact location
varies by model. Please see the following photos for the new locations for the transit storage of the
Navigation SD cards
In order to better secure the Navigation SD cards while in transit from SOA processing facilities, a new
transit storage procedure is being implemented for both domestic and import vehicles. NOTE: For a
short period of time, you may receive vehicles with Navigation SD Cards in either the current or the
new location.
• All Navigation SD cards will be removed and placed into a static free bag and stored in specific
locations of the trunk/cargo tray. (Outlined later in this document)
•
2015 Retailer PDI Checklist has been modified (as of 10/16/2014) to include the retrieval and
installation of the Navigation SD card. See Subarunet \ Service \ Forms for this revised PDI
Checklist.
•
All retailers are reminded to inspect for these Navigation SD Cards at the time of vehicle
receipt per SOA Policies and Procedures and to secure them as necessary to ensure their final
receipt by the purchasing customer. NOTE: During this transition both the audio/navigation
head unit as well as the trunk storage area should be checked to confirm that the card is
present before noting it as missing.
The Navigation SD card will be in the left side of the sub trunk compartment for the
following models:
Crosstrek, Forester, Impreza 5DR, and
BRZ
Place body plugs and SD card
in compartment on left side
of foam tray in trunk
The Navigation SD card will be in the center compartment of the foam tray for the
following models:
Impreza 4DR, WRX, and STi
Place body
plugs and SD
card in
compartment
of foam tray
in trunk.
OUTBACK
LEGACY
The following relevant excerpts from New Vehicle Receipt Policies and Procedures for Retailers are
being provided as reference. Always refer to the on-line Subaru Claims Policies and Procedures for the
most current information. The Claims Policies and Procedures are found on Subarunet under ServiceClaim Entry/ Info
Section 2.2 New Vehicle Receipt states:
SOA requires that all vehicles be accepted, regardless of condition, at the time of delivery.
The retailer is responsible for the careful and complete inspection of each vehicle at the time of delivery.
Vehicles that are delivered during normal business hours are to be inspected immediately. All damage
and/or missing items are to be noted on the delivery receipt as described in Section 2.2.3. The delivery
receipt is the carrier’s release of responsibility. Any condition omitted from the delivery receipt becomes
the retailer’s responsibility (except in cases of hidden damage or delayed inspection).
These procedures include specific inspections for items found in the Interior and Trunk. This includes
confirming that the SD Card/ Micro SD Card for the Audio / Navigation unit is present. Any missing
equipment must be noted on the Delivery Receipt and acknowledged by the carrier driver.
Interior / Trunk Inspection
• Inspect all trim panels, upholstery, carpets, dash, sun visors, headliner and door trim.
• Check for tool kit, jack, wheel covers, keys and Owner Information Kit (OIK) and, if applicable,
the Navigation DVD / SD card
Section 2.2.3 Documenting Damage provides the following warning and documentation requirements.
Warning: The signed delivery receipt is the carrier’s release of responsibility. Damage that has not
been identified on the delivery receipt, at the time of delivery, will result in claim denial (debit)
except in cases of properly documented delayed inspection or hidden damage.
Please do not write “Factory Damage” on the delivery receipt. The carrier will automatically deny
claims that contain this notation.
After inspection is completed and notations are made, the delivery receipt should be signed and
dated by both driver and retailer.
As described earlier, any notation of damage must include the documentation of any missing
equipment whether that equipment is factory installed or port installed accessory. Retailers are
responsible to confirm the presence of all equipment at the time of vehicle receipt. Failure to do so
leaves the retailer fully responsible for any and all expense related to replacement of the missing
equipment. SOA strongly requests that all retailers review their internal vehicle receipt procedures to
ensure they are compliant with these long standing policies.
It is highly recommended that all retailers have similar internal procedures for the inspection of new
vehicle trades/ transfers from other retailers.
Questions may be directed to the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782).