A9623852059201_6
Service Bulletin Details
Public Details for: A9623852059201_6
This bulletin contains information for when the message appears in the instrument cluster about the high beam assist and/or traffic sign detection with dtc C12B3fd.
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Technical Service Bulletin 96 High beam assist or traffic sign detection limited, DTC C12B3FD may be stored in the DAS control module 96 23 85 2059201/6 April 13, 2023. Supersedes Technical Service Bulletin Group 96 number 22-77 dated April 14, 2022, for reasons listed below. Model(s) Year A3 Sportback etron 2016 – 2018 A3 Cabriolet 2016 – 2019 A3, and S3 2016 – 2020 RS 3 2017 – 2020 A6, A7, A8, and Q8 2019 - 2023 e-tron quattro VIN Range Vehicle-Specific Equipment All Multifunction Camera 2019 2021 – 2023 A8 e quattro 2020 – 2021 A6 allroad, S6, S7, S8, e-tron Sportback quattro, Q7, SQ7, SQ8, and RS Q8 2020 – 2023 RS 6 Avant, A7 e quattro, and RS 2021 – 2023 7 e-tron S quattro 2022 – 2023 Condition REVISION HISTORY Revision Date Purpose 6 - Revised header (Added MY 2024) 5 04/14/2022 Revised header (Added MY 2023) 4 03/12/2021 Revised header (Added A3 (8V)) Page 1 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Revised title (Updated For A3) Revised Condition (Updated For A3) Revised Technical Background (Updated For A3) Customer states: The following messages appear in the instrument cluster, mostly right after the vehicle is started: • “High beam assist currently not available. Camera view restricted because of environmental factors.” And/Or • “Traffic sign detection: currently not available. Camera view restricted because of environmental factors.” Workshop findings: • For A3, a DTC may not be stored. For all other vehicles, the following DTC may be stored in the front camera for the driver assist systems control module, J1121 (address word 00A5): • DTC C12B3FD (front camera for driver assist systems - temporary view restriction) with symptom code 221284. Technical Background If the front camera recognizes a visibility restriction for more than 77 seconds, the DTC C12B3FD with symptom code 221284 is logged, except for in A3 vehicles, where no DTC is stored, and a message appears in the instrument cluster. As soon as visibility is restored, the message disappears and the systems are available again. The DTC becomes sporadic. For the unobstructed visibility of the camera, a heating element is installed under the cover of the front camera. The heating element is activated after engine start at low temperatures or when restricted visibility is detected or the danger of fogging up the glass exists. Production Solution 1. Explain to the customer how the camera heating works. Page 2 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 2. Ask the customers to inspect the viewing area of the front camera the next time they have this message. The viewing area of the front camera can be fogged up both on the inside and/or on the outside (Figures 1 - 2). Figure 1. Viewing area fogged up from outside. Figure 2. Viewing area fogged up from inside. 3. The customer cannot see this from the interior of the vehicle. Often it is enough to switch on the wiper system to fix the concern. 4. If the front camera is fogged up from the inside fairly often, it can help to remove its lens hood in order to clean and dry the viewing area of the camera. Service 1. Explain to the customer how the camera heating works. Page 3 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 2. Ask the customers to inspect the viewing area of the front camera the next time they have this message. The viewing area of the front camera can be fogged up both on the inside and/or on the outside (Figures 1 - 2). Figure 1. Viewing area fogged up from outside. Figure 2. Viewing area fogged up from inside. 3. The customer cannot see this from the interior of the vehicle. Often it is enough to switch on the wiper system to fix the concern. 4. If the front camera is fogged up from the inside fairly often, it can help to remove its lens hood in order to clean and dry the viewing area of the camera. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. Page 4 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9638 Damage Code: 0010 Labor Operations: Remove and install camera for assistance systems (lens hood) 9638 1999 20 TU Clean and dry windscreen 6410 2999 10 TU GFF 0150 0000 Time stated on the diagnostic protocol (Max 25 TU) Road test prior to the service procedure 0121 0002 0 TU Road test after the service procedure 0121 0004 0 TU Diagnostic Time: As per TSB 2059201/6 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2059201) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 5 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.