NTB21-029C
Service Bulletin Details
Public Details for: NTB21-029C
Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
Models from 2020
2020 NISSAN ROGUE |
Models from 2019
2019 NISSAN ROGUE |
2019 NISSAN ROGUE HYBRID |
Classification: Reference: AN21-003C Date: NTB21-029C April 13, 2023 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2019-2020 Rogue (T32) 2019 Rogue Hybrid (T32H) SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following service procedure is to provide: Stability improvements and “bug” fixes. System enhancements that will allow future Over-The-Air (OTA) updates. Without this software update, future OTAs will not be possible. Refer to steps 1-5 on pages 3-4 to confirm that this bulletin applies. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/11 REQUIRED SPECIAL TOOL One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been previously shipped to each dealer and should already be available (Figure 1). Do not use any other USB drive to perform the procedure in this bulletin. Additional USB drives may be purchased from Tech•Mate: www.techmatetools.com or 1-833-397-3493. HINT: o The update-software only needs to be downloaded once and can then be used continuously on multiple APPLIED VEHICLES. o The update-software must be the only file on the USB drive. Figure 1 2/11 NTB21-029C SERVICE PROCEDURE Check the H/U Part number 1. Access the System Diagnosis Menu. From the MENU page shown in Figure 2: Push and hold down the MENU button (not shown), and at the same time rotate the tuning knob more than three (3) clicks in each direction (back and forth) until the System Diagnosis Menu, shown in Figure 3, displays. Figure 2 2. Select Confirmation/Adjustment. Figure 3 3/11 NTB21-029C 3. Select Version Information. Figure 4 4. Is the H/U Software version “0810”? YES: Proceed to step 5. Back icon NO: This bulletin does not apply. Select the back icon and skip to CLAIMS INFORMATION. Refer to the ESM for further diagnostic information. 5. 2591A7FM0B Is the H/U Part Number listed below? 2591A7FM0A 2591A7FM0B 2591A8FM0A 2591A8FM0B 259157FH0A 259157FH0B 259158FM0A 259158FM0B Figure 5 YES: Install the IVI001 infotainment update-software. Proceed to step 6 on page 5 to update the AV control unit. NO: Install the IVI002 infotainment update-software. Proceed to step 6 on page 5 to update the AV control unit. 4/11 NTB21-029C Update AV Control Unit IMPORTANT: Before starting, make sure: 6. The CONSULT PC is connected to the Internet. ASIST has been synchronized (updated) to the current date. Insert the special tool USB drive into the CONSULT PC. If the update-software has already been downloaded onto the USB drive from a prior service procedure, skip to step 15 on page 7. The special tool USB drive is the only USB drive approved for use with this procedure. The update-software is estimated to take 4 hours to download to the USB drive. The update-software must be the only file on the USB drive. 7. Open ASIST. 8. Select Specialty Tools, and then select Infotainment Software Updates. Specialty Tools Infotainment Software Updates Figure 6 5/11 NTB21-029C 9. Select the check box to the left of the appropriate infotainment update-software (Figure 7). Refer to Table A for the infotainment update-software. Table A CONDITION (Refer to step 5 on page 4) H/U PART NUMBER 2591A7FM0A 2591A7FM0B 2591A8FM0A 2591A8FM0B 259157FH0A 259157FH0B 259158FM0A 259158FM0B H/U Part Number is listed H/U Part Number is not listed 10. UPDATE-SOFTWARE IVI001 IVI002 Use the drop-down menu and select the location of the USB drive that was inserted into the CONSULT PC in step 6 on page 5. Check box D:\ USB drive location IVI001 or IVI002 Infotainment update-software Drop-down menu Figure 7 11. Select Download, and then wait for the download to complete. HINT: o The update-software is estimated to take 4 hours to download to the USB drive. o If, while attempting to download the software to the CONSULT PC, you receive the message shown in Figure 8: Attempt to clear space on the CONSULT PC hard drive. 6/11 Figure 8 NTB21-029C 12. Select OK. E:\ Copy Process Completed D:\ Figure 9 13. Once the transfer is complete, safely remove the USB drive from the ASIST station. a. From the PC toolbar, select the Safely Remove Hardware icon (Figure 10). o The icon is on the toolbar or can be found after selecting the arrow. b. Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC. Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update-software. o If you are not familiar with the process of safe USB drive removal, ask for assistance at your dealer. Safely Remove Hardware icon USB Drive (E:) Arrow on toolbar Figure 10 14. Close all ASIST Infotainment Software Update screens. 15. Set the parking brake. 16. Start the engine, and then wait 60 seconds for the system to load. HINT: The engine needs to idle for the duration of the update to retain battery charge. 7/11 NTB21-029C 17. Insert the USB drive with infotainment update-software into the vehicle’s USB media port (see Figure 11). Do not remove the USB drive during the update to the vehicle until instructed to. Do not insert the USB drive into a charging port. If used, the update-software and/or USB drive may become damaged. Only insert the USB drive in a USB media port. HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol. USB media port symbol DO NOT USE USB ports with a “lightning bolt” Figure 11 18. Figure 12 Wait approximately 10-30 seconds for the screen in Figure 13 to appear. Figure 13 The screen in Figure 14 may briefly appear. Do not remove the USB drive. The audio system will detect the USB drive and continue the update. xxxxxxx Figure 14 8/11 NTB21-029C 19. Wait for the update to complete. Follow the on-screen instructions while waiting. HINT: The update will take 15-25 minutes. Figure 15 20. Once the update is complete (Figure 16), remove the USB drive; the system will reboot (restart). HINT: The system will not reboot until the USB drive is removed. Figure 16 9/11 NTB21-029C Steps 21-28 must be completed. If they are not completed, the update may become corrupted. 21. Allow the reboot to complete (approximately 30 seconds). 22. The Nissan logo will be displayed during the reboot. Turn the ignition OFF. Figure 17 The steps below will fully reboot the infotainment system twice. 23. Open and close the driver door and ensure that all doors are closed. 24. Wait 5 minutes. Ensure that all doors remain closed during the 5-minute wait period. If a door is opened during the 5-minute wait period, the update may not complete and the AV control unit may become inoperable. HINT: The engine does not need to be running for the next steps. 25. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 17). 26. After the Nissan logo appears, wait about 1 minute. 27. If the Nissan logo does not appear (this might take up to 30 seconds), start over from step 22. The MENU (Home) screen in Figure 18 will be displayed. Turn the ignition OFF. Figure 18 28. Repeat steps 23-27 one more time (for a total of two times) to complete the update. 10/11 NTB21-029C CLAIMS INFORMATION Submit a Primary Operation (PO) type line claim using the following claims coding: DESCRIPTION OP CODE SYM DIA FRT Perform Part Number Check RX9UAA ZE 32 0.2 OR Submit a Primary Operation (PO) type line claim using the following claims coding: DESCRIPTION OP CODE SYM DIA FRT Perform Part Number Check and Update RX9VAA ZE 32 0.3 AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION April 6, 2021 NTB21-029 Original bulletin published August 31, 2022 NTB21-029A APPLIED VEHICLES and SERVICE INFORMATION updated, and pages 2, 4, and 6 revised March 24, 2023 NTB21-029B Bulletin superseded April 13, 2023 NTB21-029C Changes made throughout 11/11 NTB21-029C