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May 18, 2023
ATTENTION:
ALL DEALER PRINCIPALS
Kia America, Inc. is conducting a Voluntary Service Campaign, as a preventive measure, to apply anti-corrosion material to the
underbody components of certain vehicles listed below that were originally sold in or are currently registered in one of the 28
states with high road salt usage:
•
2017-2018 MY Forte vehicles manufactured from January 9, 2016 through July 27, 2018
•
2012-2017 MY Rio vehicles manufactured from June 21, 2011 through March 31, 2017
The 28 states with high road salt usage are: AK, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY,
OH, PA, RI, SD, UT, VT, WI and WV.
TOOLS: All Salt Belt State dealers should have the tool (Wax Injection Gun & Nozzle) already in inventory. For dealers outside
of the salt belt states who may need to perform the campaign on a vehicle that was previously registered in a salt belt state,
tools are available through Snap-On Business Solutions by calling (888) 542-1011.
PARTS: During the week of May 1st, Kia dealers in salt belt states will receive an automatic shipment of campaign chemicals
based upon the VIN campaign list. Initial order quantities will include chemicals required to repair 5% of affected vehicles
retailed by your dealership less your dealership’s on-hand inventory, up to a maximum of 3 cases per product. To order
additional campaign product and other chemicals, visit www.kiachemicals.com.
Your Service Manager was sent a copy of the owner notification letter and a Q&A Guide both of which describe the issue
and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners
on May 22, 2023
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this Voluntary Service
Campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no
other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
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