36-008

5/1/23, 3:10 PM
Vehicle Service Bulletin
36-008 Model 579 Lane Keep Assist Software Retrofit
5/1/2023
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36-008
Subject
​Model 579 Lane Keep Assist Software Retrofit.
Whats New Abstract
​Certain 579 chassis are eligible to receive production level Digital Display software, Digital Display, Lane Keep Assist MUX switches, and Kick Panel.
Chassis Affected
​ 01 (44 US and 257 Canada) Model 579 chassis manufactured from 4/08/2020 through 7/26/2022. SEVENTEEN (17) chassis are eligible for one or more of
3
the following production level components: Digital Display, Lane Keep Assist MUX switches, and/or Kick Panel. The attached 36-008 Peterbilt Parts Matrix
details which chassis are eligible for specific updated components. The remaining 284 chassis only need the software update at 0.5 hrs. labor.
Action
Campaign
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. Confirm with the customer that your dealership will be the repairing location before ordering parts.
3. Conduct an inventory to ensure all required parts have arrived prior to scheduling the chassis for the retrofit.
4. In Service Management, select Campaign 36-008 to add it to the case. If the unit is released back into service without performing the repair, make sure
to also release the Campaign in Service Management.
5. If you are not using Service Management to start repair orders, review SIR for “Complete” next to the 36-008 campaign code prior to performing this
repair.
6. Follow the procedures below to update software and replace appropriate parts for each chassis.
This campaign can be performed at any time convenient for the customer but must be done before 06/01/2024 (for example: during next scheduled
maintenance interval).
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Vehicle Service Bulletin
Warranty
There is no time or mileage limit for this campaign. Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
Please reference attached 36-008 Peterbilt Parts Matrix for retrofit requirements and which quick claim code to use for the specific chassis you're
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Vehicle Service Bulletin
working on.
• 1.6 hrs to replace 2 dash switches, replace Digital Display, and update EPAS/DD/VECU software. Use Quick Claim Code 36008A.
• 1.6 hrs to replace 1 dash switch, replace Digital Display, replace kick panel, and update EPAS/DD/VECU software. Use Quick Claim Code 36008B.
• 1.2 hrs to replace Digital DIsplay and update EPAS/DD/VECU software. Use Quick Claim Code 36008C.
• 0.9 hrs to replace 2 switches, kick panel and update EPAS/DD/VECU software. Use Quick Claim Code 36008D
• 0.9 hrs to replace 1 switch, kick panel and update EPAS/DD/VECU software. Use Quick Claim Code 36008E
• 0.5 hrs to update EPAS/DD/VECU software. Use Quick Claim Code 36008F
• File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed first.
• File the claim within 14 days in accordance with Warranty Policy.
Takeoff parts disposition: Scrap takeoff parts 30 days after claim is paid.
​PRWS CLAIM CODING​​​
​ ampaign
C
Code:
​36008
​ ampaign
C
Type:
​Field Repair
​ laim
C
Category:
​Truck
​Repair Type
​Proactive
Customer
Concern
Code:
​173
​Causal Code: ​95
​ orrective
C
​23
Action Code:
​ ailure
F
Location:
​ upplier
S
Code:
​ esponsibilty
R
​Camp
Code:
​003-006-001 ​Causal Part:
​Q97-6022
​N/A
​ 22-PBC
B
0.4 hrs
LKA switches
and kick
​SRT Code
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Vehicle Service Bulletin
panel
replacement.
B22-011
0.7 hrs
DD screen
replacement
per bulletin
procedure.
B22-010
0.5 hrs
Update EPAS,
DD, and
VECU
software per
bulletin
procedure
Parts
Parts are available from PACCAR Parts.
Quantity
​Part Number
​Description
​*1
​ 43-6104-100- ​Display, Driver
Q
100
Info, 15"
​*1
​ 27-6247-166P
01
​MUX Switch
​*1
​ 27-6427-167P
01
​MUX Switch
​*1
​S60-6393-601
​Kick Panel
* Only those chassis that require these parts as detailed on the attached 36-008 Peterbilt Parts Matrix in the Links section.
https://paccarnet.sharepoint.com/sitepages/vehsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaXRlcy9hdXRob3JzZXJ2aWNlIiwibGlzdElkIjoiMGI4Mj…
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Vehicle Service Bulletin
NOTE
The operator manual supplement (Y53-6160-1B1) for the Lane-Keeping/Electric
Steer Assist system is available on Peterbilt Servicenet and at:
https://www.peterbilt.com/resources-support/manuals-brochures.
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and maintained.
Links to the repair procedures can be found in the LINKS section below.
There is an Operator Manual supplement (Y53-6160-1B1) for the Lane-Keeping/Electric Steer Assist system available to download at:
https://www.peterbilt.com/resources-support/manuals-brochures Please be sure the customer is aware of this Operator Manual supplement and provide
them with the link.
Attachments
36-008 Peterbilt Parts Matrix
36-008 Chassis List
36-008 Digital Display Replacement Procedure
36-008 Lane Keep Assist Switch Replacement Procedure
36-008 LKA Retrofit Software Update Procedure
36-008 Kick Panel Replacement Procedure
36-008 US and Canada (English) Customer Letter
https://paccarnet.sharepoint.com/sitepages/vehsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaXRlcy9hdXRob3JzZXJ2aWNlIiwibGlzdElkIjoiMGI4Mj…
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Select the date.
CAMPAIGN LETTER
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Field Repair Notice 36-008 LKA DD and SW Retrofit
EXPIRATION DATE: 06/1/2024
Dear Peterbilt Customer,
Peterbilt is pleased to inform you that certain chassis with the Lane Keep Assist feature are now eligible for software updates. Also, a small
number of chassis will require additional repairs beyond the software updates. These other repairs are identified based on the VIN number
of the chassis and your dealer will be able to identify all the repairs needed within this campaign. You have been identified as owning one
or more such vehicles and are eligible for a campaign to upgrade the software and/or have the other repairs completed.
What is Peterbilt improving?
Upgrading software and other repairs as needed.
What will this improvement do?
Improve the software and other parts as needed.
What should you do?
Contact your dealer immediately to schedule an appointment.
Please contact a Peterbilt dealership to schedule an appointment for this improvement. To find your Peterbilt dealer, please visit the Dealer
Locator at www.Peterbilt.com or scan the QR code. When contacting your Peterbilt dealer, refer to campaign 36-008 and the VIN(s) listed
in this letter. The work for this improvement will take approximately 2.0 hours of labor depending on vehicle configuration and dealer
scheduling. There will be no charge to you if completed within standard warranty or by June 1, 2024, whichever is later.
If you require further information about this campaign or experience any difficulty in making arrangements for this repair, please contact the
Peterbilt Customer Experience Department at [email protected].
If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and address
changes to [email protected].
We look forward to the opportunity to deliver this product improvement as part of our effort to provide the highest levels of customer
satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industryleading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
Sélectionner la date
LETTRE DE CAMPAGNE
Cet avis concerne votre véhicule. Votre (vos) NIV(s) se trouve(nt) au bas ou au verso de la présente.
Objet : Avis de réparation sur le terrain 36-008 : Modernisation de l’aide au maintien de voie, à l’affichage numérique et au logiciel
DATE D’EXPIRATION : 01/06/2024
Cher client Peterbilt,
Chez Peterbilt, nous sommes ravis de vous informer que certains châssis équipés de la caractéristique d’aide au maintien de voie
sont maintenant admissibles aux mises à jour du logiciel. Un petit nombre de châssis nécessiteront également des réparations
additionnelles au-delà des mises à jour du logiciel. Ces autres réparations sont identifiées selon le numéro de NIV du châssis et
votre concessionnaire sera en mesure d’identifier toutes les réparations requises dans le cadre de cette campagne. Vous avez été
identifié comme étant le propriétaire de l’un ou de plusieurs tels véhicule(s) et êtes admissible à une campagne afin de mettre à jour
le logiciel et/ou compléter les autres réparations.
Qu’est-ce que Peterbilt améliore ?
Mise à jour du logiciel et autres réparations, au besoin.
Quel effet aura cette amélioration ?
Améliorer le logiciel et autres pièces, au besoin.
Que devriez-vous faire?
Communiquer immédiatement avec votre concessionnaire afin de prendre
rendez-vous.
Veuillez communiquer avec un concessionnaire Peterbilt afin de prendre rendez-vous pour cette amélioration. Pour trouver votre
concessionnaire Peterbilt, veuillez consulter Dealer Locator sur www.Peterbilt.com, ou balayer le code à barres. Au moment de
communiquer avec votre concessionnaire Peterbilt, vous référer à la campagne 36-008 ainsi qu’au(x) NIV(s) cité(s) à la présente. Le
travail requis pour cette amélioration nécessitera environ 2.0 heures de main-d’œuvre selon la configuration du véhicule et la
disponibilité du concessionnaire et sera effectué sans frais s’il est complété dans le cadre de la garantie de base ou avant le 1er juin
2024. Selon la date la plus éloignée.
Si vous avez besoin de plus d’information au sujet de cette campagne ou rencontrez des difficultés à prendre rendez-vous pour cette
réparation, veuillez communiquer avec le département du service à la clientèle sur [email protected].
Si ce véhicule ne vous appartient plus, nous apprécierions que vous nous fassiez part du nom du nouveau propriétaire. Veuillez faire
parvenir toute information relative au nouveau propriétaire et son adresse à [email protected].
Nous anticipons l’occasion qui nous est offerte de vous livrer cette amélioration de produit témoignant de l’effort que nous mettons à
offrir les plus hauts niveaux de satisfaction de la clientèle et d’expertise de service. Nous apprécions votre entreprise ainsi que votre
constante fidélité envers Peterbilt et son réseau de concessionnaires. Les produits Peterbilt se distinguent en étant leader de
l’industrie en matière de qualité, performance et fiabilité et nous vous remercions de faire d’un Peterbilt votre camion préféré.
Salutations,
Michelle Ponsoby
Directrice du service à la clientèle
Peterbilt Motors Company