V4622022067177_2

Technical Service Bulletin
46-22-02 - Brake Repair or Replacement Information
Transaction No:
2067177/2
Release date:
7/13/2023
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
All
2018 - 2024
All
All
All
All
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2067177/2
07/13/2022
46-22-02
Update to model year
applicability.
2067177/1
06/21/2022
46-22-02
Original publication.
Technical Background
As extracted from the Volkswagen Warranty Policy and Procedures Manual, in order to support a positive
customer experience, improve quality efforts and reduce repeat repairs, Volkswagen Warranty is
introducing the new Brake Diagnostic Worksheet.
The Brake Diagnostic Worksheet is required to be filled out and uploaded to Doc-IT for warranty
reimbursement on all Brake claims including repair/replacement of Discs/Drums and Pads/Shoes, DICE
claims where the Customer’s concern involves Brakes and applicable Technical Service Bulletins. Claims
may be subject to cancellation when the worksheet is incomplete or missing.
This new worksheet was developed to provide greater detail and assist with documenting the warranty
justification. For your convenience, the worksheet can either be completed electronically online and
saved to your files or downloaded and printed. The Brake Diagnostic Worksheet replaces the Brake Disc
Measurement Form.
The Brake Diagnostic Worksheet is located in WISE under Resource Center > Forms > Brakes and is
also located on the attachment page of Technical Service Bulletin 2010245, 2015173 and 2067177 within
Elsa.
Production Solution
Not applicable.
Page 1 of 2 Plus attachments
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-22-02 - Brake Repair or Replacement Information
Transaction No:
2067177/2
Release date:
7/13/2023
Service
Note:
All documentation is needed for reimbursement and must be uploaded to WISE. For information on
uploading documents and pictures in WISE, go to WISE > Resource Center > Dealer Processes & Guide,
select pdf file: Wise Operations Section – Doc-IT Technical Bulletin Uploading Process Job Aid.
If at PDI a vehicle is producing a brake vibration, pulsation, or brake noise, and the concern is not
resolved after normal brake application during the test drive, Technical Service Bulletin (TSB) 46-19-01
may be applicable. If TSB 46-19-01 is performed, the Volkswagen Brake Diagnostic Worksheet must be
completed and uploaded to Doc-IT.
If between 6 and 12 months in service or 6,000 and 12,000 miles (whichever comes first) a vehicle is
producing a brake vibration or pulsation, TSB 46-19-02 may be applicable. If TSB 46-19-02 is performed,
the Volkswagen Brake Diagnostic Worksheet must be completed and uploaded to Doc-IT.
For any vehicle experiencing a brake vibration, pulsation, or brake noise not covered by the above TSBs,
refer to the Volkswagen Warranty Policy and Procedures Manual to determine warranty coverage. If the
concern is determined to be warrantable, the part(s) must be replaced since no TSB is applicable. If
brake pads, brake rotor(s), brake shoes, or brake drum(s) are replaced, the Volkswagen Brake
Diagnostic Worksheet must be completed and uploaded to Doc-IT.
Warranty
Information only.
Required Parts and Tools
Information only..
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 2 of 2 Plus attachments
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Volkswagen Brake Diagnostic Worksheet
NOTE: The Brake Diagnostic Worksheet is required for all Warranty reimbursement of brake pads and rotors. The form can be
completed electronically or printed. Completed forms must be uploaded to Doc-IT upon SAGA claim submission. Always, refer to the
Volkswagen Policies and Procedures Manual to validate warranty eligibility prior to performing warranty repairs.
Dealer Code:
Repair Order:
Odometer:
Date:
VIN:
MANDATORY - This section must be completed in its entirety.
Technician Findings:
Applicable Technical
Bulletin
Manufacturers Defect:
Cracks
Breaks
Porous Casting
Other: __________
The following conditions are not covered by
Warranty:
•
•
•
•
2010245
2015173
None
Rust/Corrosion
Brake pad mark
Discoloration (bluing)
High heat damage (raised hard spots)
What is the concern the customer is experiencing? Check all that apply.
Brake Noise
Location of the
concern
Front Left
Front Right
Rear Left
Rear Right
Other:
Vibration
How often does it
occur?
Constant
A.M./P.M.
Weekly
Intermittent
Other:
Pulsation
When does it
happen?
At start-up
At cruising speed
While turning
Normal Braking
Hard Braking
Other:
At what speed
does it occur?
<5 MPH
5-24 MPH
25-49 MPH
50-70 MPH
>70 MPH
Other:
Is the vehicle?
Turning Left
Turning Right
Going Uphill
Going Downhill
Forward
Reverse
Other:
Corrosion/Discoloration
Road Condition
Paved (smooth)
Rough (gravel)
Bumpy
Wet
Dry
Other:
What's the
outside
condition
Freezing
Normal
Hot
Rain
Mud
Humid
Other:
Other conditions not listed above:
Is the Technician able to duplicate the concern?
Yes
No
If the repair is warrantable, proceed with claiming in SAGA
Review DICE policy for potential reimbursement
Additional notes (optional):
Form No. F_4.2_SM_VA_WT_119
Warranty Information
Policies and Procedures Bulletin
Subject:
Number: VWP-22-07
Brake Diagnostic Worksheet
Date: June 21, 2022
Questions - For any questions regarding this bulletin, please contact the Warranty Helpline at 1866-306-8447 or [email protected].
This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.
Brake Diagnostic Worksheet
In order to support a positive Customer experience, improve quality efforts and reduce repeat repairs, Volkswagen
Warranty is introducing the new Brake Diagnostic Worksheet.
The Brake Diagnostic Worksheet is required to be filled out and uploaded to Doc-IT for warranty reimbursement
on all Brake claims including repair/replacement of Discs/Drums and Pads/Shoes, DICE claims where the
Customer’s concern involves Brakes and applicable Technical Service Bulletins. Claims may be subject to
cancellation when the worksheet is incomplete or missing.
This new worksheet was developed to provide greater detail and assist with documenting the warranty
justification. For your convenience, the worksheet can either be completed electronically online and saved to your
files or downloaded and printed. The Brake Diagnostic Worksheet replaces the Brake Disc Measurement Form.
The Brake Diagnostic Worksheet is located in WISE under Resource Center > Forms > Brakes and is also located on
the attachment page of Technical Service Bulletin 2010245, 2015173 and 2067177 within Elsa.
Document Revision Table
Publish Date
06/21/2022
Reason For Update
Original Publication
Page 1 of 1
© 2022 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of t his document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.