No. 2316

7
Bulletin #: 2316
Advanced Technical Information
Part ID: 7209
E3 Cayenne – Front Seats Make Excessive Noise During Longitudinal Adjustment
Vehicles Affected
Models
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
Cayenne
2019 - 2024
9YA, 9YB
n/a
n/a
Revision History
Revision
Release Date
Changes
0
July 25, 2023
Original document
Condition
The customer complains of a loud noise during longitudinal (forward/backward) adjustment of the front seat. This
condition is possible from one or both front seats.
Sound example : https://ppn.porsche.com/portal/docs/DOC-470284
Technical Background
This topic is still under analysis by Porsche.
The current hypotheses suggest that the noise comes from either the longitudinal adjustment motor or the seat
frame itself.
AfterSales
July 25, 2023
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Bulletin #: 2316
Advanced Technical Information
Part ID: 7209
7
Service Information
1.
2.
Take a video of the noise and attach it to the PCSS job.
Please ensure that the motor for longitudinal seat adjustment is properly inserted into its holder

Figure 1: OK vs. Not OK installation of longitudinal seat adjustment motor

If the motor is properly installed in its holder, please continue to step 3.
If the motor is not properly installed in its holder, push down on the top of the motor until it clicks
into the mounting bracket.
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July 25, 2023
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Bulletin #: 2316
Advanced Technical Information
Part ID: 7209
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3.
If the motor is properly inserted and the noise persist, please check

that the seat frame is properly installed:

a.
Loosen the seat mounting bolts

b.
Ensure that the seat frame is properly positioned on the

floor (e.g., the guide pins on the bottom of the seat rails are

inserted into the correct holes on the floor)

c.
Torque the seat mounting bolts to specification => 50 Nm
NOTE: If the noise is eliminated by properly torqueing the

seat mounting bolts, the seat mounting bolts must be

replaced before handing the vehicle back to the customer.
Figure 2: Seat mounting bolt locations
4.
If the noise further persists, please replace the seat frame as instructed in WM 720955 – Replacing seat
frame
Warranty
As always, please document the repair completely in PCSS.
For this repair, please code the “cause” as follows:
Cause location:
72090 Front seat frame
Cause symptom:
2021 Clanks, whirs
Use the following labor operation(s) only if a seat frame is replaced:
72095501
Front seat frame replace (driver side, standard seat w/o Comfort Memory, 8-way)
72095502
Front seat frame replace (passenger side, standard seat w/o Comfort Memory, 8-way)
72095503
Front seat frame replace (driver side, sports seat, 8-, 14-, or 18-way)
72095504
Front seat frame replace (passenger side, sports seat, 8-, 14-, or 18-way)
Additional labor operations may be claimed only as needed.
AfterSales
July 25, 2023
Page 3 of 4
Bulletin #: 2316
Advanced Technical Information
Part ID: 7209
7
Search Items
E3, Cayenne, front, seat, frame, motor, noise, whirring, adjustment
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
K17332
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July 25, 2023
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