Circular60e5rev2

Service Action
Code: 60E5
Subject
Release Date
REVISION SUMMARY
Affected Vehicles
REVISION
Front Sunroof Drain Cleaning & Modification – USA ONLY
August 22, 2023
•
Reopening this service action for unrepaired vehicles in order to support a
class action settlement.
•
Updated expiration date for this service action to 02/22/2024
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
2017
2019
GOLF ALLTRACK
USA
2015
2019
GOLF SPORTWAGEN
USA
2018
2019
TIGUAN
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
In some sunroof-equipped vehicles, the front sunroof drains can become blocked with moist
debris. If this happens, water could leak into the passenger compartment.
Corrective Action
Dealers will inspect, clean and modify the front sunroof drains.
Parts Information
No parts needed.
Code Visibility
On or about August 22, 2023, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in August 2023 via the claims administrator as part of a class
action settlement.
Campaign Expiration
Date
This campaign expires on February 22, 2024. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal costs associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 1.0
60E5 Page 1 of 14
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
60E5
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy
and Procedures Manual for loaner claims information and reimbursement details.
Criteria I.D.
01
Remove front sunroof drain flaps and clean front sunroof drains
Labor operation:
Criteria I.D.
6048 49 99
30 T.U.
02
Remove wiper cowl, wiper linkage and cover. Remove front sunroof drain flaps and
clean front sunroof drains
Labor operation:
6048 50 99
80 T.U.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 2 of 14
Campaign Work Procedure
60E5 Service Action
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
•
Remove flaps from left front and right front
sunroof drains.
Required Tools (Criteria 02 Vehicles Only)
Puller - Wiper Arm Kit Puller 1
-T10369/1-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 3 of 14
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
•
All Safety Recalls MUST be completed before
starting this Campaign.
Vehicles with Criteria 01 - Proceed to Section B
Vehicles with Criteria 02 - Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 4 of 14
Section B – Repair Procedure (Vehicles with Criteria 01)
Remove plenum chamber cover clips:
•
Remove the outer most plenum chamber
cover clip  on the left and right plenum
chamber covers.
NOTE
Left side shown. Procedure for right side is similar.
Removing sunroof drain flap:
NOTE
When working during extreme temperatures, it is
recommended that the vehicle be allowed to
acclimate inside the shop to avoid temperaturerelated component damage/breakage. Damage to
plenum chamber covers will not be covered under
this action.
•
Carefully lift the plenum chamber cover
approximately 15 cm.
•
Reach in along the outer edge of the plenum
chamber (between the wiper transmission and
the plenum chamber on the left side).
•
Carefully remove the red sunroof drain flap
 downward off the sunroof drain.
•
Repeat on the opposite side.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 5 of 14
NOTE
DO NOT remove the sunroof drain from the vehicle.
The tab  on the sunroof drain remains on
the sunroof drain.
The red flap can be discarded.
Clean the sunroof drains:
Clean both front sunroof drains using the
-VAS6620- (or equivalent).
•
NOTE
DO NOT use extra force if resistance is encountered
when using the -VAS6620-. Doing so could result in
damaging the sunroof drain or disengaging the
sunroof drain from the sunroof. Damage to the
sunroof drain or time to reattach the sunroof drains
to the sunroof will not be covered under this action.
TIP
•
The -VAS6620- will exit the sunroof drain
tube in the plenum chamber after
approximately 120 cm.
•
If the -VAS6620- cannot be started from the
top, start the tool from the bottom (from
inside the plenum chamber).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 6 of 14
TIP
If the -VAS6620- cannot be removed out of the
sunroof drain, the end of the tool <1> can be
unscrewed and the tool can then be easily removed.
Reinstall the plenum chamber covers:
•
Installation is the reverse order of removal.
•
Ensure all seals are in place.
Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 7 of 14
Section C – Repair Procedure (Vehicles with Criteria 02)
Mark wiper park position.
•
Mark the wiper park position with tape
 or other means.
Bring windshield wipers into service position and
remove wiper arms:
•
See ELSA Repair Manual: Repair manual >
Electrical System > Electrical Equipment > 92
Windshield
Wiper/Washer
System
>
Windshield Wiper System > Windshield Wiper,
Bringing into Service Position
•
See ELSA Repair Manual: Repair manual >
Electrical System > Electrical Equipment > 92
Windshield
Wiper/Washer
System
>
Windshield Wiper System > Windshield Wiper
Arms, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 8 of 14
Remove left and right plenum chamber covers:
NOTE
When working during extreme temperatures, it is
recommended that the vehicle be allowed to
acclimate inside the shop to avoid temperaturerelated component damage/breakage. Damage to
plenum chamber covers will not be covered under
this action.
•
See ELSA Repair Manual: Repair manual >
Body > Body Exterior > 50 Body Front >
Bulkhead > Plenum Chamber Cover,
Removing and Installing
Remove right side cover:
•
Release locking tabs <1> in direction of
.
•
Remove cover <2> from plenum chamber in
direction of .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 9 of 14
Remove wiper linkage:
•
Reference
manual >
Equipment
System >
Windshield
Installing
ELSA Repair Manual:
Repair
Electrical System > Electrical
> 92 Windshield Wiper/Washer
Windshield Wiper System >
Wiper Motor V, Removing and
Removing sunroof drain flaps:
•
Carefully remove the red sunroof drain flap
 downward off both front sunroof
drains.
NOTE
DO NOT remove the sunroof drain from the vehicle.
The tab  on the sunroof drain remains on
the sunroof drain.
The red flap can be discarded.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 10 of 14
Clean the sunroof drains:
•
Clean both front sunroof drains using the
-VAS6620- (or equivalent).
NOTE
DO NOT use extra force if resistance is encountered
when using the -VAS6620-. Doing so could result in
damaging the sunroof drain or disengaging the
sunroof drain from the sunroof. Damage to the
sunroof drain or time to reattach the sunroof drains
to the sunroof will not be covered under this action.
TIP
If the -VAS6620- cannot be started from the top,
start the tool from the bottom (from inside the
plenum chamber).
TIP
If the -VAS6620- cannot be removed out of the
sunroof drain, the end of the tool <1> can be
unscrewed and the tool can then be easily removed.
Vehicle reassembly:
•
Reinstall cover <1> in the reverse order of
removal.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 11 of 14
•
Reinstall wiper linkage in the reverse order of
removal according to the ELSA Repair Manual.
•
Reinstall plenum chamber cover in the reverse
order of removal according to the ELSA Repair
Manual.
NOTE
Striking the plenum chamber cover into the
windshield retainer may cause the windshield to
crack. Damage to the windshield or plenum
chamber covers will not be covered under this
action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 12 of 14
Take wipers out of service position.
•
Close the hood.
•
Turn ignition on.
•
Operate wipers and then turn wipers to the off
position.
•
Turn ignition off.
Install left and right wiper arms.
•
Open the hood.
•
Reference previously made marks and install
wiper arms on wiper linkage studs.
•
Install nuts <2> and torque to 20 Nm.
•
Install caps <1>.
•
Close the hood.
•
Turn ignition on and verify wiper operation.
Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 13 of 14
Section D – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section E.
Section E - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2023
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0
60E5 Page 14 of 14