23PBE

8/21/23, 1:59 PM
Federal Recall Bulletin
Safety Recall 23PBE: 536, 537, 548 Driveline Flange Fasteners
Number
 Edit
 Clone
23PBE / 23V-504 / 2023-437
Supplier
Peterbilt Motors
Description
Model 536, 537, 548 Driveline Flange Fasteners
Date
8/7/2023
What’s New
Safety Recall
Certain vehicles built with TX-8 transmissions with flange mounted yokes may not have a locking feature installed on fastener threads. This may allow the
driveline fasteners to become loose, increasing the risk of a crash.
Introduction
A locking feature may not be installed on flange mounted yoke fasteners. This may allow the driveline fasteners to become loose, increasing the risk of a
crash.
Driver may feel vibration while driving.
Situation
​47 - (45 US / 2 Canada) Model year 2023-2024 536, 537, and 548 chassis built from 01/07/2022 through 05/04/2023 that have TX-8 transmissions with
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Federal Recall Bulletin
flange mounted yokes.
Resolution
Safety Recall
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. In Service Management, select Campaign 23PBE to add it to the case. If the unit is released back into service without performing the repair, make
sure to also release the Campaign in Service Management.
3. If you are not using Service Management to start repair orders, review SIR for “Complete” next to the 23PBE campaign code prior to performing this
repair.
4. Follow the procedures to replace the driveline flange fasteners.
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8/21/23, 1:59 PM
Federal Recall Bulletin
Federal Law
​It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.
Warranty
There is no time or mileage limit for this recall.
Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
• 0.6 hours to inspect and replace driveline flange fasteners. Use Quick Claim code 23PBEA.
• If damage is found, file a separate, editable claim for repair or replacement of damaged part(s). Use code 23PBE.
• For extraordinary circumstances please use code 23PBE, add from “Recommended Repairs”, and then select the gear icon to edit Parts/Labor/Misc.
• File the claim within 14 days in accordance with warranty policy.
Take-Off Parts Disposition: N/A
​​​​PRWS CLAIM CODING
Campaign
Campaign
​23PBE
Code:
Type:​
​Safety Recall
​ laim
C
​Truck ​Repair Type: ​Proactive
Category:
​ ustomer
C
Concern ​062
Code:
​Causal Code: ​28
Corrective
Action
​12
Code:
​ esponsibility
R
​Camp
Code:
​024F​ ailure
001Location:
003
​Causal Part:
​ 169-158K
12CA
Supplier
​SRT Code:
​B23-PB1
​N/A
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Federal Recall Bulletin
Code:
0.6 hours
Inspection
and
replacement
of driveline
fasteners
per bulletin
procedure.
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and maintained.
Please see attachment in Links section below for procedures on replacing the driveline flange fasteners.
Parts
The following parts are available through PACCAR Parts.
​ art
P
​Part
​Quantity
Number Description
​K16915812CA
​NUT-HEX
METRIC
M12X1.75
​4
​ 34W
1180
​BOLTSPECIAL,
M12
​4
The following parts must be sourced locally.
​ art
P
​Part
​Quantity
Number Description
S​ ource
Locally
​Loctite 243
​As
or
Needed
equivalent
Parts ordering procedure.
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Federal Recall Bulletin
Email PACCAR Parts Campaigns and Recalls at [email protected] with the below information.
1.Subject line: Bulletin 23PBE.
2.Dealer Code:
3.Dealer PO:
4.VIN number AND Chassis number:
5.Carrier: UPSR (recommend UPSR due to urgency)
NOTE
• All submitted chassis number will be
reviewed for association to recall 23PBE.
• If chassis number is not associated with
the 23PBE recall, no order will be placed.
• Dealers will be notified of acceptance or
rejection of order via email.
Links
23PBE Repair Procedure
23PBE Chassis List
23PBE US Customer Letter
23PBE Canadian Customer Letter
23PBE Canadian French Customer Letter
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IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall: 23PBE: 536, 537, and 548 Driveline Flange Fasteners.
Transport Canada Recall: 2023-437
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act.
This is to inform you that your vehicle may contain a defect that could affect the safety of a
person.
Peterbilt Motors has decided that a defect which relates to motor vehicle safety may exist in certain Model
Year 2023-2024 536, 537, and 548 chassis manufactured from 01/07/22 through 05/04/23 that are
equipped with a TX-8 transmission. A locking feature may not be installed on the forward driveline yoke
mounting flange fasteners. This may allow the driveline fasteners to become loose which could cause a
vibration while driving and/or failure of the fasteners increasing the risk of a crash.
What is the problem?
Driveline flange fasteners may not have a thread locking feature
installed, leading to fasteners becoming loose.
What will your dealer do?
Dealers will replace the driveline flange fasteners and apply a locking
feature.
What should you do?
Contact your Peterbilt dealer immediately to schedule an appointment
for inspection and repair.
Peterbilt Motors Company has initiated this recall to remedy the issue at no charge to you. Please contact
your Peterbilt dealer to schedule an appointment for these services. To find your Peterbilt dealer, please
visit the Dealer Locator at www.Peterbilt.com or scan the QR code. When contacting your Peterbilt
dealer, reference the Safety Recall number, Transport Canada number, and VIN(s) listed in this letter.
This repair may take up to 1 hour of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement
for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for
parts and/or labor are required for consideration of reimbursement. Contact your local Peterbilt dealership
for details.
If you require further information about this recall or experience any difficulty in making arrangements for
this repair, please contact the Peterbilt Customer Experience Department at
[email protected].
For additional information about the recall, you can contact Transport Canada at 1-800-333-0510.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising
us of the new owner. Please send all known ownership and address changes to
[email protected].
We apologize for any inconvenience this preventive procedure may cause and thank you for your
participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise.
We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industryleading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for
making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall: 23PBE: 536, 537, and 548 Driveline Flange Fasteners.
NHTSA Recall Number: 23V504
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt Motors has decided that a defect which relates to motor vehicle safety exists in certain Model
Year 2023-2024 536, 537, and 548 chassis manufactured from 01/07/22 through 05/04/23 that are
equipped with a TX-8 transmission. A locking feature may not be installed on the forward driveline yoke
mounting flange fasteners. This may allow the driveline fasteners to become loose, which could cause
vibration while driving or failure of the fasteners, increasing the risk of a crash.
What is the problem?
Driveline flange fasteners may not have a thread locking feature
installed, leading to fasteners becoming loose.
What will your dealer do?
Dealers will replace the driveline mounting flange fasteners and apply
a locking feature.
What should you do?
Contact your Peterbilt dealer immediately to schedule an
appointment for inspection and repair.
Peterbilt Motors Company has initiated this recall to remedy the issue at no charge to you. Please contact
your Peterbilt dealer to schedule an appointment for these services. To find your Peterbilt dealer, please
visit the Dealer Locator at www.Peterbilt.com or scan the QR code. When contacting your Peterbilt
dealer, reference the Safety Recall number, NHTSA Recall Number, and VIN(s) listed in this letter. This
repair may take up to 1 hour of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement
for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for
parts and/or labor are required for consideration of reimbursement. Contact your local Peterbilt dealership
for details.
If you require further information about this recall or experience any difficulty in making arrangements for
this repair, please contact the Peterbilt Customer Experience Department at
[email protected].
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without
charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising
us of the new owner. Please send all known ownership and address changes to
[email protected].
We apologize for any inconvenience this preventive procedure may cause and thank you for your
participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise.
We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industryleading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for
making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
IMPORTANT RAPPEL DE SÉCURITÉ
Cet avis concerne votre véhicule. Votre (vos) NIV(s) se trouve(nt) au bas ou au verso de la présente.
Objet : Rappel de sécurité : 23PBE – Pièces de fixation du collet de l’arbre de transmission sur modèles 536, 537
et 548.
Rappel de Transport Canada : 2023-437
DATE D’EXPIRATION : AUCUNE
Cher client Peterbilt,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a
pour but de vous informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter atteinte à la
sécurité humaine.
Peterbilt Motors a constaté qu’une défectuosité reliée à la sécurité des véhicules automobiles pourrait être
présente dans certains châssis de modèles 536, 537 et 548 des années 2023-2024, fabriqués entre le 07/01/22 et
le 04/05/23, équipés d’une transmission TX-8. Il est possible qu’un dispositif de verrouillage n’ait pas été installé
sur les pièces de fixation du collet d’assemblage de la fourche de l’arbre de transmission. Ceci pourrait permettre
aux pièces de fixation de l’arbre de transmission de se desserrer, ce qui pourrait occasionner de la vibration
pendant la conduite et/ou une défectuosité des pièces de fixation augmentant le risque d’accident.
Quel est le problème ?
Il est possible qu’un dispositif de verrouillage n’ait pas été installé sur les pièces de
fixation du collet de l’arbre de transmission, occasionnant un desserrement des pièces
de fixation.
Que fera votre
concessionnaire ?
Les concessionnaires remplaceront les pièces de fixation du collet de l’arbre de
transmissions et appliqueront un dispositif de verrouillage,
Que devriez-vous faire ?
Communiquer immédiatement avec votre concessionnaire Peterbilt afin de prendre
rendez-vous pour l’inspection et la réparation.
Peterbilt Motors Company a mis en place ce rappel de sécurité afin de remédier au problème, sans frais. Veuillez
communiquer avec votre concessionnaire Peterbilt afin de prendre rendez-vous pour ces services. Pour trouver
votre concessionnaire Peterbilt, veuillez consulter Dealer Locator sur www.Peterbilt.com ou balayer le code à barres.
Au moment de communiquer avec votre concessionnaire Peterbilt, veuillez-vous référer au numéro de rappel de
sécurité, au numéro de rappel de Transport Canada, ainsi qu’au(x) NIV(s) cité(s) à la présente. Cette réparation
peut nécessiter jusqu’à 1 heure de main-d’œuvre selon la disponibilité du concessionnaire.
Si vous avez procédé à cette réparation avant la réception de la présente, vous pourriez être admissible à un
remboursement de vos frais pour avoir remédié sans préavis au problème associé à ce rappel. Des reçus pour les
pièces et/ou la main-d’œuvre sont requis afin d’envisager un remboursement. Communiquez avec votre
concessionnaire Peterbilt local pour les détails.
Si vous avez besoin de plus d’information au sujet de ce rappel ou rencontrez des difficultés à prendre rendez-vous
pour cette réparation, veuillez communiquer avec le département du service à la clientèle sur
[email protected].
Pour de l’information additionnelle au sujet de ce rappel, vous pouvez communiquer avec Transport Canada au 1800-333-0510.
La loi fédérale nécessite de tout bailleur de véhicules qui reçoit cet avis de rappel d’en faire parvenir une copie à
toute personne ayant loué un véhicule et ce, dans un délai de dix jours. Si ce véhicule ne vous appartient plus,
nous apprécierions que vous nous fassiez part du nom du nouveau propriétaire, si vous le connaissez. Veuillez
faire parvenir toute information relative au nouveau propriétaire et son adresse à
[email protected].
Nous nous excusons pour tout inconvénient causé par cette procédure préventive et vous remercions de votre
participation afin d’aider Peterbilt à offrir les plus hauts niveaux de satisfaction de la clientèle et d’expertise de
service. Nous apprécions votre entreprise ainsi que votre constante fidélité envers Peterbilt et son réseau de
concessionnaires. Les produits Peterbilt se distinguent en étant leader de l’industrie en matière de qualité,
performance et fiabilité et nous vous remercions de faire d’un Peterbilt votre camion préféré.
Salutations,
Michelle Ponsonby
Directrice du service à la clientèle
Peterbilt Motors Company