Edition117

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.
Edition 117: December 22, 2014
Content

Blocked Part Ordering Process

Technical Bulletins

Pending Service Solutions

Tech Tips

Campaigns

Updates

Suggestions
Blocked Part Ordering Process
Please be advised that the process for ordering blocked parts that require a call into the
Volkswagen Technicians Helpline has changed.
Ordering Warranty Parts
1. The Service Technician creates a VTA Ticket, calls into the Volkswagen Technicians
Helpline (800) 678-2389, and is given a case code.
2. The Service Technician must provide the case code number to the Parts Personnel
(no part has been ordered at this point).
3. The Parts Personnel calls into the Parts Specialist Team at (800) 767-6552 with the Case
code number to order the part (if part is not in stock at the dealership).
4. The Parts Specialist allocates the part to the dealer.
5. The Parts Personnel enters part information into Dealer Management System (DMS) so
the part is identified upon arrival at the dealership.
Over The Counter Sales “ Non-Warranty”
1. The Parts Personnel calls into the Parts Specialist Team at (800) 767-6552 to order the
part (if part is not in stock at the dealership).
2. The Parts Specialist allocates the part to the dealer.
3. The Parts Personnel enters part information into Dealer Management System (DMS) so
the part is identified upon arrival at the dealership.
For additional information, please reference Part Circular, number 05-02-2012.
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Technical Bulletins
21 14 07 - 2038978 MIL ON, Turbocharger or Charge Pressure Actuator DTCs
Stored in ECM Fault Memory
Model(s)
Year
Jetta Hybrid 2012–2015
Eng. Code
Trans.
Code
VIN Range
From
VIN Range
To
1.4L
(CNLA)
All
All
All
Customer states the engine lacks performance and the MIL is ON with one or more
of the following fault codes:
DTC
Description
P2263
Turbocharger/compressor, system no performance, malfunction
P2562
Position sender for charge pressure regulator, electric fault
P2564
Position sender for charge pressure regulator, signal too small
P334A
Charge pressure regulator, electric fault
P334B
Charge pressure regulator, mechanical fault
P0033
Air recirculation valve for turbocharger, electric fault
P0034
Air recirculation valve for turbocharger, short circuit to earth
Production Solution: As of CW15/14 the turbo is produced with a Charge
Pressure Actuator rod with a higher chromium content to decrease corrosion.
51 14 03 - 2039000 Corrosion on the Roof in the Area of the Roof Rails
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat Wagon (B5)
1998–
2001
All
All
All
All
Passat Wagon
(B5.5)
2001–
2005
All
All
All
All
Passat Wagon (B6)
2007–
2010
All
All
All
All
Corrosion on the roof (in the contact area of roof rail/roof rail base) - Figures 1
and 2.
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
55 14 07 - 2038993 Corrosion on Rear Lid at Rear Window Area
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat
Wagon
1998–
2005
All
All
All
All
2038993 Corrosion on Rear Lid at Rear Window Area
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Not applicable.
55 14 08 - 2038997 Corrosion on Rear Lid around the License Plate Light Area
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat
Wagon
2007–
2010
All
All
All
All
Corrosion on the rear lid around the license plate light (Figure 1, red outline).
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
55 14 09 - 2038998 Corrosion on the Rear Lid around the License Plate Light
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Jetta
Sportwagen
2009–
2014
All
All
All
All
Edge corrosion on the rear lid around the license plate light (Figure 1 and 2).
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Not applicable.
55 14 10 - 2038999 Corrosion Around Handle On Rear Lid
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat, Passat
Wagon
1998–
2001
All
All
All
All
Corrosion where handle contacts rear lid (Figure 1).
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Deviations discovered after end of production.
55 14 11 - 2039197 Corrosion On Rear Lid Around Rear Lights
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat Wagon
2006–
2010
All
All
All
All
The surface area of the rear lid becomes chafed from movements between the
components.
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
55 14 12 - 2038996 Supersedes Technical Bulletin V551406 dated December
12, 2014 to update attachments.
Corrosion on Rear Lid around License Plate Light / Release Handle Assembly
Model(s)
Year
Eng. Code Trans. Code
Passat
2001–2005
All
All
VIN Range
From
VIN Range To
All
All
Corrosion on the rear lid in the cut-out sections for the license plate light / handle
assembly (Figures 1 and 2).
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
57 14 06 - 2038995 Corrosion on the Front Door in Trim Strip Area
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat, Passat
Wagon
2006–
2010
All
All
All
All
CC
2009–
2012
All
All
All
All
Because of incomplete bonding of the trim strip (Figure 2, red circle) water can get
between trim strip and door. Because of water ingress, corrosion is possible in the
area of the guide holes (Figure 1, red circles).
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Not applicable.
57 14 07 - 2039003 Corrosion on Front Doors (Multiple Locations)
Model(s)
Year
Eng. Code Trans. Code
Phaeton
2004–2006
All
All
VIN Range
From
VIN Range
To
All
All
Alignments in production can lead to hairline cracks in the top coat and paint
damage (edges on holes) on the already painted door. Humidity then penetrates
paint and causes blistering and/or white corrosion.
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
58 14 02 - 2039001 Corrosion, Rear Inner Doors in Door Fold Area
Model(s)
Year
Eng. Code Trans. Code VIN Range From
Touareg 2004–2010
All
All
7L_4D000001
VIN Range To
7L_AD005286
Corrosion in the fold of the rear door.
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
58 14 03 - 2039212 Corrosion on Rear Door in Trim Strip Area
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
Passat, Passat
Wagon
2006–
2010
All
All
All
All
CC
2009–
2012
All
All
All
All
Because of incomplete bonding of the trim strip (Figure 2, red circle) water can get
between trim strip and door. Because of water ingress, corrosion is possible in the
area of the guide holes (Figure 1, red circles).
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Not Applicable
58 14 04 - 2039211 Corrosion on Rear Doors (Multiple Locations)
Model(s)
Year
Phaeton
2004–2006
Eng. Code Trans. Code
All
VIN Range
From
VIN Range
To
All
All
All
Alignments in production can lead to hairline cracks in the top coat and paint
damage (edges on holes) on the already painted door. Humidity then penetrates
paint and causes blistering and/or white corrosion.
(Due to length of content, please refer to Elsa for full bulletin details with images.)
Production Solution: Corrections in the production process after discovering
deviations.
Pending Service Solutions
No new Pending Service Solutions this week.
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Tech Tips
64-14-03 Rattle Noise when Closing Door-Window Regulator Loose
December 19, 2014: Update to repair information.
Model(s)
Year
Eng. Code
Trans. Code
Beetle, Beetle Convertible
2012–2015
All
All
Complaints of a rattle noise when closing the front door, or rattle from door when
driving on bump roads may be caused when the front window regulator mounting
nuts have become loose in the door. This concern may be more noticeable with the
window closed. (See Fig. 1)
This occurs due to insufficient torque on the fixation nuts for the window regulator.
The regulator rails can then move in the door creating the noise concern.
To repair:
Remove the front door trim panel to gain access to all four window regulator
mounting nuts; see Repair Manual Group 70, Interior Trim in Elsa.
 Remove the caps for the front window regulator nut on the underside of the
door.
 Remove the caps for the upper window regulator nuts on the door.
 Remove and replace the 4 regulator mounting nuts with part number N 908
877 03.
 Adjust the front door window accordingly; see Repair Manual Group 64
Glass, Window Regulators in Elsa.
 Once the front door window is properly adjusted, torque the regulator
fixation nuts to 8 Nm using torque wrench 1783 (VAG1783).

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Campaigns
23N5 - ECM Software
Model(s)
Year
Eng.
Code
Trans.
Code
Passat
2012–
2014
TDI®
Clean
Diesel
All
VIN Range From
VIN Range To
See Campaign/Action See Campaign/Action
screen in Elsa
screen in Elsa
Some vehicles may experience exhaust turbocharger failure (under extreme cold
weather conditions) in a brief time period after initial vehicle start up. This condition
could cause a MIL ON and possible vehicle performance problems. To diminish
this condition Volkswagen will momentarily decrease vehicle turbocharger boost
pressure only during extreme cold start parameters to assure necessary
turbocharger performance.
In addition, the vehicle’s engine management software has been improved to
assure the vehicle’s tailpipe emissions are optimized and operating efficiently.
Under certain operating conditions, the earlier strategy may have increased the
chance of the vehicle’s MIL light illuminating. If the MIL illuminates for any reason,
the vehicle will not pass an IM emissions inspection in some regions.
57F6 - BCM Update to Correct Headlight Noncompliance
Model(s) Year
Jetta
2015
Eng.
Code
Trans.
Code
VIN Range From
VIN Range To
All
All
See Campaign/Action
Screen in Elsa
See Campaign/Action
Screen in Elsa
Certain vehicles with halogen headlights contain software within the control module
that will turn off the low beam headlights when the high beam headlights are
activated. This is not in compliance with federal regulations that require the low
beam headlights to stay illuminated (for integral headlights). This causes the light
output from the headlights to be too low. Reduced lighting at the front of the vehicle
can affect the driver’s vision in driving conditions where illumination is beneficial,
and may increase the risk of overlooking obstacles in roadway, and could result in
a crash.
Turning off the high beam headlights will immediately restore low beam headlights.
Updates
24BG ECM Software (FED_EMS)
Model(s)
Jetta
Hybrid
Year
Eng.
Trans. Code
Code
VIN Range From
VIN Range To
7spd DSG /
0CG
(DQ200)
See
Campaign/Action
screen in Elsa
See
Campaign/Action
screen in Elsa
2013–
CNLA
2014
This update has been proactively released to prevent the Engine Control Module
(ECM) from incorrectly storing scan tool mode data.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
Procedure is valid only for vehicles that show the 24BG code in Elsa,
Campaign/Action Information screen on the day of repair.
 If the vehicle is sold it must be within the FEDERAL EMISSIONS WARRANTY.
 Procedure must be performed within the allotted time frame stated in this
UPDATE.
 Procedure must be performed on applicable vehicles in dealer inventory
prior to sale.

Suggestions
Please send comments or suggestions to: [email protected]
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