A0023752066297_3

Technical Service Bulletin
00 VIN-4-PIN reporting program
00 23 75 2066297/3 October 9, 2023. Supersedes Technical Service Bulletin Group 00 number 23-68 dated May
8, 2023 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
All Audi Vehicles 2018 – 2025
Condition
REVISION HISTORY
Revision Date
Purpose
3
Revised header (Added Model Year 25)
-
Revised Service (Removed ServiceNet references, updated to Elsa2Go)
2
05/09/2023 Revised header (Added Model Year 24)
Revised Condition and Service (Changed reward to $50 per eligible case)
1
06/07/2022 Initial publication
During the lifecycle of a vehicle, product issues are reported to the manufacturer which leads to product
improvements. These improvements can only be made when following a well-documented fault-solving process
based on receiving clear information from the dealership.
In order to ensure the long-term quality of our vehicles, we are asking for your cooperation in supplying us with
the technical information vital to resolving specific topics. For this reason, the VIN-4-PIN program will be used to
assist topics in the fault-solving process.
VIN-4-PIN is a program to award a $50 dollar bonus for each case reported on top of any other necessary
diagnosis work.
A list of current topics can be found on Elsa2Go at:
https://www.accessaudi.com/snetljct/web/audi
AccessAudi>>Elsa2Go>>Technician References>>Search vin4pin or v4p
Technical Background
As topics progress through the fault-solving process, specific details are needed to correctly define or locate the
root cause. These details help identify root causes more quickly leading to a reduction in handling time when
implementing repairs and/or production solutions.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
VIN-4-PIN cases reported to TAC via web tickets are eligible for a $50 dollar bonus per case submitted.
If the topic and associated worksheet are not visible on Elsa2Go at the time of TAC ticket submission, the topic is
no longer needed or eligible for the bonus payment.
Tip: Do not print the topic list or worksheets for later use as the information needed can change
frequently.
If a vehicle is in the shop for service with a customer concern that matches a VIN-4-PIN topic listed on
Elsa2Go, a TAC web ticket can be made for the VIN-4-PIN bonus payment.
Requirements for reporting a case:
1. The technician must use their own login credentials when submitting a TAC case. If a TAC case is
submitted using another technician’s credentials, that individual will receive the bonus.
2. All fields in the topic worksheet must be filled out with as much detail as possible.
3. All requested documentation such as videos, sound recordings, photos, MVBs, etc. are attached to the initial
TAC contact.
4. A clear complaint, cause, and correction are documented in the TAC case.
5. A good contact phone number is in the TAC case for the technician working on the vehicle.
6. Case is closed promptly after TAC review.
How to report a VIN-4-PIN case:
1. Ensure the customer concern is listed on Elsa2Go>>Technician references>>VIN-4-PIN Topic list.
2. Fill out the associated worksheet located at Elsa2Go >>Technician references>>search vin4pin
3. Create a TAC Web ticket. In the first sentence type:
• “Submitting VIN-4-PIN topic (then state the topic)”
• Include customer concern, diagnosis, worksheets and media requested for the topic.
• Individual file size must be less than 10MB for TAC attachments.
4. After a TAC consultant has reviewed and confirmed that all information needed is present, close the TAC
case.
© 2023 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Payment details:
1. Eligible TAC cases are submitted for payment at the end of each month.
2. Bonus payments are sent out monthly.
3. The technician will receive a debit card, which should be kept for any future payments. These debit cards will
be reloaded monthly for any new cases reported.
4. Initial debit card will take approximately two weeks to arrive at the dealership.
5. Subsequent payments will be made available on the same debit card initially issued.
6. Debit card is activated by following the instructions in the paperwork included with the debit card.
7. Debit card can be accessed online following the instructions in the paperwork included with the debit card.
8. Debit card is issued to the technician listed in the TAC case. Technician MUST use their own login
credentials.
9. For questions about the debit card, payments, or lost cards contact:
• Email: [email protected]
• Phone: 1 888 777 9336 option 1
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2066297) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.