13N02 S2

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 27, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010-2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
REF :
Customer Satisfaction Program 13N02 – Supplement # 1
Dated September 30, 2014
New! REASON FOR THIS SUPPLEMENT
• Program Terms: Updated program extension coverage of the brake booster.
• Vehicles Covered by this program: Section updated.
• Owner Notification Mailing Schedule: New updated Owner Letters.
• Technical Information: Updated Technical Information.
• Mobile Service Repair Assessment: Attachment added.
• Mobile Repair/Vehicle Pickup and Delivery Record: Attachment added.
• Mobile Service Repair Assessment Level: Section added.
• OASIS Activation: Section updated.
• Sold Vehicles: Section updated.
• Additional Repair (Labor Time and/or Parts): Section updated.
• Owner Refunds: Section updated.
• Pick-Up and Delivery: Section added.
• Claims Preparation and Submission: Section updated.
• Labor Allowances: Expanded the coverage to 2014 model year.
• Parts Requirements / Ordering Information: Service parts information updated.
New! PROGRAM TERMS
This program extends the coverage of the brake booster to 10 (ten) years of service or 150,000 miles
from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program.
• If a vehicle has already exceeded the time or mileage limit and is part of the initial launch
population (vehicle build date of May 3, 2010 through March 28, 2013), this coverage expired
on January 31, 2015.
• If a vehicle has already exceeded the time or mileage limit and is part of the incremental
launch population (vehicle build date of April 2, 2013 through February 28, 2014), this
coverage will last through November 30, 2025.
• Coverage is automatically transferred to subsequent owners.
Population
Build Dates
Expiration Date
Initial
May 3, 2010 through March 28, 2013
January 31, 2015
Incremental
April 2, 2013 through February 28, 2014
November 30, 2025
 Copyright 2023 Ford Motor Company
New! VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Build Dates
Edge / MKX
2010-2013
Oakville
May 3, 2010 through March 28, 2013
Edge / MKX
2013
Oakville
April 2, 2013 through November 18, 2013
Edge / MKX
2014
Oakville
July 25, 2013 through February 28, 2014
U.S. population of affected vehicles: 612,975. Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
In some of the affected vehicles, it is possible for the brake booster to develop a small tear in the
diaphragm under certain driving and environmental conditions. If this occurs, the driver may hear a
hissing noise while depressing the pedal and may also experience a “spongy” pedal feel without a
noticeable effect on braking performance. If the vehicle is not serviced, the tear will eventually expand
and the pedal effort required to stop the vehicle will gradually increase. However, in all cases, the
fundamental vehicle braking system remains functional.
SERVICE ACTION
If an affected vehicle displays this condition and is beyond the terms of the New Vehicle Limited
Warranty, dealers are authorized to replace the brake booster under this one-time repair program.
This repair must be performed at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for the initial population were mailed the week of January 13, 2014.
Owner Letters for the incremental population are expected to be mailed the week of December 4,
2023. Dealers should repair any affected vehicles that exhibit an improperly functioning brake booster,
whether or not the customer has received a letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
All repairs in this program have the following assessment level.
- Not Mobile Service Capable
New! OASIS ACTIVATION
OASIS was activated on January 9, 2014 for the initial population. For the new incremental population
OASIS will be activated November 27, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
New! SOLD VEHICLES
•
•
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter and per the new
guidelines:
o For the initial population, the refund offer expired June 30, 2014.
o For the incremental population, this refund offer will expire on December 31, 2023.
 Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! OWNER REFUNDS (Continued)
• Dealers are also authorized to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. There
is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by
Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the diagnosis and replacement of
the brake booster.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
New! PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
New! CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 13N02 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 13N02
 Customer Concern Code (CCC): N17 Brakes Noisy
 Condition Code (CC): 42 Does Not Operate Properly
 Causal Part Number: 2005, Quantity 0
•
For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
•
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.
- Program Code: 13N02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
•
 Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! CLAIMS PREPARATION AND SUBMISSION (Continued)
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
 Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! LABOR ALLOWANCES
Model Year(s)
Description
Labor Operation
Labor Time
2010
Install a new brake booster
13N02B
1.3 Hours
2011 - 2014
Install a new brake booster
13N02C
2.0 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Edge/MKX Brake Booster Replacement Parts List
*Note: Select The Correct Parts List For Each Vehicle Combination Below:
Part
Description
Brake
Booster
Upper Intake
Manifold
Gasket
Brake
Booster Nuts
(4 required –
4 in a pack)
Brake
Booster
Push Rod
Clevis
Locking Pin
Motorcraft®
High
Performance
DOT 3 Motor
Vehicle
Brake Fluid 12 oz.
Model
Year(s)
Model(s)
Engine
Drive
Train
Part Number
Order
Quantity
Claim
Quantity
2010
All
All
All
AT4Z-2005-A
1
1
MKX
All
All
BA1Z-2005-A
1
1
3.5L
Or
3.7L
FWD
BT4Z-2005-A
1
1
AWD
BA1Z-2005-A
1
2.0L
3.5L
Or
3.7L
All
CT4Z-2005-A
1
1
All
*-9H486-*
1
1
20112014
Edge
1
20112014
Edge or
MKX
20102014
Edge or
MKK
All
All
W520212-S440
1
4
20112014
Edge or
MKX
All
All
3M5Z-2L523-AA
1
1
All
Edge
Or
MKX
All
All
PM-1-C
3
3
 Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010 - 2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
The DOR/COR number for this recall is 50527.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 10% of the affected vehicle population is expected to require brake booster replacement.
NOTE: Part numbers may change or supersede to a new service level service part number during the
duration of this recall. For the latest and greatest part number, you may also refer to the Ford
Electronic Parts Catalog, enter vehicle specific VIN number and order the correct specific parts during
the repair.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
 Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 13N02 – Supplement # 2
Certain 2010-2014 Model Year Edge and MKX Vehicles
Extended Warranty Coverage on Brake Booster
New! PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•
 Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 13N02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
December 2023
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this
notice?
Under certain driving and environmental conditions, it is possible for the
brake booster on your vehicle to develop a small tear in the diaphragm. If
this occurs, the driver may hear a hissing noise while depressing the pedal
and may also experience a “spongy” pedal feel without a noticeable effect
on braking performance.
What is the effect?
If your vehicle is not serviced, the tear will eventually expand and the pedal
effort required to stop the vehicle will gradually increase. However, in all
cases, the fundamental vehicle braking system remains functional.
In the interest of customer satisfaction, Ford Motor Company is extending
the limited warranty on the brake booster to ten (10) years or 150,000
miles from the warranty start date of your vehicle, whichever occurs first.
This is a one-time repair program. If your vehicle has already exceeded the
mileage limit, this coverage will last through November 30, 2025.
Coverage is automatically transferred to subsequent owners.
This coverage exceeds the original warranty coverage provisions of
your vehicle for this part.
What will Ford and
your dealer do?
If the brake booster on your vehicle requires replacement and your vehicle
is within the indicated time/mileage limitations, Ford Motor Company has
authorized your dealer to replace the brake booster free of charge (parts
and labor). This is a one-time repair program.
How long will it take?
If the brake booster requires replacement, the time needed for this repair is
less than one-half day. However, due to service scheduling requirements,
your dealer may need your vehicle for a longer period of time.
 Copyright 2023 Ford Motor Company
How long will it take?
(Continued)
Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle may require an inspection
to determine if parts need to be ordered.
What should you do?
You do not need to return to your dealer for this repair unless your vehicle
has one or more of the following symptoms:
• A hissing noise while depressing the pedal.
• A “spongy” pedal feel without a noticeable effect on braking
performance.
• An increase in the amount of pedal effort required to stop the
vehicle.
Please Note: The above symptoms could also be caused by other
situations. Only repairs to the brake booster are covered under this
program.
Please keep this letter as a reminder of the one-time extended warranty
coverage repair offer for your brake booster. If the brake booster requires
replacement, and your vehicle is within the indicated time/mileage
limitations, contact your dealer to schedule a service appointment. Provide
the dealer with the VIN of your vehicle to schedule a service appointment
for Customer Satisfaction Program 13N02. The VIN is printed near your
name at the beginning of this letter. Your dealer will replace the part at no
charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related
to repair description. To verify eligibility and expedite reimbursement, give
your paid original receipt to your dealer before December 31, 2023. To
avoid delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
 Copyright 2023 Ford Motor Company
Can we assist you
further? (Continued)
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00
PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company
Lincoln
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 13N02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
December 2023
Your Vehicle Identification Number (VIN): 12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
Under certain driving and environmental conditions, it is possible for the
brake booster on your vehicle to develop a small tear in the diaphragm. If
this occurs, the driver may hear a hissing noise while depressing the pedal
and may also experience a “spongy” pedal feel without a noticeable effect
on braking performance.
What is the effect?
If your vehicle is not serviced, the tear will eventually expand and the pedal
effort required to stop the vehicle will gradually increase. However, in all
cases, the fundamental vehicle braking system remains functional.
In the interest of customer satisfaction, Lincoln is extending the limited
warranty on the brake booster to ten (10) years or 150,000 miles from the
warranty start date of your vehicle, whichever occurs first. This is a one-time
repair program. If your vehicle has already exceeded the mileage limit, this
coverage will last through November 30, 2025.
Coverage is automatically transferred to subsequent owners.
This coverage exceeds the original warranty coverage provisions of your
vehicle for this part
What will Lincoln and
your retailer do?
If the brake booster on your vehicle requires replacement and your vehicle
is within the indicated time/mileage limitations, Lincoln has authorized your
retailer to replace the brake booster free of charge (parts and labor). This is
a one-time repair program.
How long will it take?
If the brake booster requires replacement, the time needed for this repair is
less than one-half day. However, due to service scheduling requirements,
your retailer may need your vehicle for a longer period of time.
Additional time may be required to allow the engine to cool before
performing this repair. In addition, your vehicle may require an inspection to
determine if parts need to be ordered.
 Copyright 2023 Lincoln – A Ford Motor Company Brand
What should you do?
You do not need to return to your retailer for this repair unless your vehicle
has one or more of the following symptoms:
• A hissing noise while depressing the pedal.
• A “spongy” pedal feel without a noticeable effect on braking
performance.
• An increase in the amount of pedal effort required to stop the
vehicle.
Please Note: The above symptoms could also be caused by other
situations. Only repairs to the brake booster are covered under this
program.
Please keep this letter as a reminder of the one-time extended warranty
coverage repair offer for your brake booster. If the brake booster requires
replacement, and your vehicle is within the indicated time/mileage
limitations, contact your retailer to schedule a service appointment. Provide
the retailer with the VIN of your vehicle to schedule a service appointment
for Customer Satisfaction Program 13N02. The VIN is printed near your
name at the beginning of this letter. Your retailer will replace the part at no
charge.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for services related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your retailer before December 31, 2023. To avoid
delays, do not send receipts to Lincoln.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records indicate you are the current
owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact Lincoln,
contact information is available at Lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
 Copyright 2023 Lincoln – A Ford Motor Company Brand
Can we assist you
further? (Continued)
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln
 Copyright 2023 Lincoln – A Ford Motor Company Brand
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 13N02 – Supplement # 2
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 13N02– Supplement # 2 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 13N02 – Supplement # 2
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 13N02 – Supplement # 2
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 13N02-S2
CERTAIN 2010-2014 MODEL YEAR EDGE AND MKX VEHICLES — EXTENDED
WARRANTY COVERAGE ON BRAKE BOOSTER
OVERVIEW										
													
REASON FOR PROVIDING ADDITIONAL COVERAGE
In some of the affected vehicles, it is possible for the brake booster to develop a small tear in the
diaphragm under certain driving and environmental conditions. If this occurs, the driver may hear a
hissing noise while depressing the pedal and may also experience a “spongy” pedal feel without a
noticeable effect on braking performance. If the vehicle is not serviced, the tear will eventually expand and
the pedal effort required to stop the vehicle will gradually increase. However, in all cases, the fundamental
vehicle braking system remains functional.
NOTE: If an affected vehicle displays this condition, dealers are authorized to replace the brake booster 		
under this one-time repair program.
SERVICE PROCEDURE
NOTICE: The purpose of the master cylinder to Hydraulic Control Unit (HCU) braided flex lines are 		
to improve vehicle Noise, Vibration, and Harshness (NVH). Bending or flexing the lines
		 will cause damage to the inner portion of the braided section of the lines. Do not
		 attempt to position the master cylinder aside without disconnecting the brake lines from 		
		 the HCU.
1. Verify that the brake booster requires replacement.
2. Replace the brake booster, bleed the brake system and fill brake system to specifications. Enter the 		
Vehicle Identification Number (VIN) in Professional Technical System (PTS) and follow the vehicles 		
corresponding Workshop Manual (WSM) procedures in Section 206-07.
3. Brake booster repair replacement is complete.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023