07-207-22R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2022 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
		
		
SUBJECT:
2015-20MY Legacy & Outback
2015-20MY Forester
2015-20MY WRX & WRX STI
2019-20MY Ascent
NUMBER: 07-207-22R
DATE: 08/18/22
REVISED: 11/27/23
Subaru Battery Drain Product Liability Litigation
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic
Warranty coverage for the 12 Volt batteries used in the above listed models and model years
beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first. The
extension time and mileage limitations will depend on the battery currently installed in the vehicle
and can be referenced below. Please ensure Service Managers and Advisors are familiar with this
information and Service Bulletin 07-178-21. Customers have already been notified of this Warranty
Extension by mail.
WARRANTY EXTENSION:
As part of the battery drain class action settlement, Subaru will extend the existing New Car Basic
Warranty for both original equipment and replacement batteries for class vehicles. The coverage will
vary based upon whether the original equipment battery or a replacement battery is being tested. The
extension is subject to class vehicles as follows:
1. FIRST BATTERY / ORIGNALLY EQUIPPED BATTERY REPLACEMENT COVERAGE
INCLUDES:
•
100% of the battery replacement cost up to 5 years or 60,000 miles, whichever comes first,
from the in-service date of the Settlement Class Vehicle.
•
50% of the battery replacement cost for vehicles that have exceeded 5 years or 60,000 miles
for a duration of 3 months from the 9/24/22 settlement notice date, regardless of mileage.
This 3 month coverage period will expire on 12/24/22.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 1 of 17
2. SUBSEQUENT BATTERY / PREVIOUSLY REPLACED BATTERY REPLACEMENT
COVERAGE INCLUDES:
•
100% of the battery replacement costs up to five (5) years or 60,000 miles, whichever comes
first, from the in-service date of the Settlement Class Vehicle, regardless of the number of
battery replacements the Settlement Class Vehicle has already received.
•
80% of the battery replacement costs up to seven (7) years or 84,000 miles, whichever comes
first, from the in-service date of the Settlement Class Vehicle.
•
60% of the battery replacement costs up to eight (8) years or 100,000 miles, whichever comes
first, from the in-service date of the Settlement Class Vehicle.
This Warranty Extension will cover battery testing, charging, and/or replacement for a qualifying
battery concern. Determination of necessary repair and coverage will be based on results of the
retailer’s administration of the Midtronics protocol and proper diagnostic testing. Per the terms of
the Settlement, for any of the coverage percentages above that are less than 100%, the remaining
portion would be the customer’s responsibility. The portion of the test, charge, and / or battery
replacement the customer’s responsibility CANNOT be submitted as Policy Adjustment (PA).
NOTE: Genuine Subaru Replacement Battery pro-rated coverage based upon the battery installation
date is separate from this Warranty Extension coverage and in some cases, may provide additional
benefit to the customer. Always review both coverages to ensure the customer receives the maximum
benefit from whichever is applied.
SERVICE PROCEDURE / INFORMATION:
AUTHORIZATION CODES:
Customers who have received notice of this Warranty Extension and are experiencing a qualifying
battery concern are required to contact our Settlement Administrator to obtain an authorization
number prior to visiting the retailer. ONLY the customer can request an Authorization Code. The
Authorization Code provided by the Settlement Administrator is required by a retailer to perform
battery diagnostics but does NOT guarantee coverage or battery replacement. Determination of
coverage will be made based on the results of the diagnostic test. The alphanumeric code will be all
uppercase. See the example below.
SBXXX-XXXXX
The Service Advisor must confirm Warranty Extension coverage is potentially available on a
vehicle. A retailer should not take any action to test and/or diagnose a battery concern without
obtaining a pre-authorization number from the customer. If the customer does not have a
pre-authorization number, they should be directed to contact the Settlement Administrator before
proceeding any further.
BATTERY TESTING AND CHARGING:
Please review the battery identification, charging, and testing information provided in Service
Bulletin 07-178-21 prior to performing any battery testing and/or charging. ALWAYS confirm the
Midtronics equipment has the latest software available. Confirm either a Subaru OEM or replacement
battery is installed and that there are no after-market electronic components or accessories which
could result in exclusion of coverage (see examples in the Warranty section of this bulletin).
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 2 of 17
For situations where Warranty Extension battery testing is required, Technicians should use the In
Vehicle Test application on the DSS-5000 and the In Vehicle Test & Charge application on the DCA8000. Please refer to the Procedure and Outcome tables below.
The DCA-8000 is the preferred equipment to be used for battery testing. In unique cases when
a DCA-8000 is not readily available, the DSS-5000 can be used for initial testing. The testing
procedure can then be transferred to the DCA-8000 if needed.
The Battery Warranty Extension will require specific testing. New testing software will be added to
the Midtronics DCA-8000 and DSS-5000 specifically for these cases under a new application name,
Warranty Extension. This new application must to be used in order to properly submit a claim under
this program. The Authorization Code provided by the Settlement Administrator to the customer will
be required to start this program using the Midtronics testing equipment.
IMPORTANT: A new Warranty Extension Application is included in the Midtronics software.
Procedures and Outcomes:
DSS-5000
Test Result
Test Code
Test Procedure
Good Battery
21 Digit Test Code
No further testing required
Good Recharge Use
DCA
21 Digit Test Code
Test using DCA
Charge And Retest Use
DCA
21 Digit Test Code
Test using DCA
Replace Battery
21 Digit Test Code
No further testing required
Test Result
Test Code
Test Procedure
Good Battery
21 Digit Test Code
No further testing required
Good Recharge
21 Digit Test Code
Allow DCA to continue through
the charge procedure
Bad Cell - Replace
21 Digit Test Code
No further testing required
Replace Battery
21 Digit Test Code
No further testing required
DCA-8000
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 3 of 17
DSS-5000 TESTING:
The DSS-5000 can be used for initial testing or testing when charging is not required. The
Authorization Code will be needed prior to testing. This code will be requested after the testing
equipment is properly connected and the Warranty Extension icon is pressed. If the test requires
charging, the DSS-5000 cannot meet the testing requirements as it does not have charging
capabilities.
Continue with the normal test procedures. The possible test results given from the DSS-5000 are
“Good Battery”, “Replace Battery”, or the battery requires a further charge.
RESULTS CONCLUDE PASS OR FAIL:
If the DSS-5000 determines the battery requires replacement or does not require replacement, no
further testing equipment will be required. A 21-digit Warranty Extension Test Code will be generated
and clickable icon will be displayed on the screen ONLY if testing was completed. When pressed, the
Warranty Extension Code will be displayed. This code must be retained and attached to the repair
order as it will be required for claim submission.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 4 of 17
RESULTS CONCLUDE FURTHER CHARGING IS NEEDED:
If the DSS-5000 determine charging will be needed for further diagnostic measures, the DCA-8000
will be needed to continue. When test results determine further charging is needed, a transfer
QR code will be displayed on the screen. This code can be used to transfer vehicle information and
charging requirements to the DCA-8000.
The following information is encrypted into the
QR Code:
•
Battery Information
•
Vehicle Information
•
Authorization Code
•
Test Timestamp
•
Warranty Extension Code (if applicable)
•
Test Index
DCA-8000 CHARGING AND TESTING:
1. Carefully connect the testing equipment to the vehicle and press the Warranty Extension icon to
continue.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 5 of 17
2. The Authorization Code or the QR scan code (if testing is started with the DSS-5000) is required
at this point. Enter the required information.
							
NOTE: In a case when the QR Code is entered
from the DSS-5000, a Warning screen will display
to confirm the Authorization Code for the vehicle
being tested. Click “Yes” if the code is correct.
3. Verify the VIN using the scan tool.
NOTE: In a case where the scanner option is
unavailable the VIN can be entered by using the
manual entry function.
4. Select the battery type being tested. If the “None of the above” button is selected, the Edit Battery
Info menu will be displayed requiring manual entry into the required fields.
4S4BSAAC3F3220866
2015
Gasoline
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 6 of 17
Once the battery information is confirmed and accurately entered, select “Continue” to proceed with
the battery testing.
CAUTION: In the event of a test or charge being aborted for any reason, a ten-minute time window
is displayed. After ten minutes have elapsed, the test must be restarted from the beginning.
5. The DCA-8000 will display the testing results when complete. A 21-digit Warranty Extension
Code will be generated. A Warranty Extension Details clickable icon will be displayed on the
screen. When pressed, both the Authorization Code and the Warranty Extension Code are
displayed in detail. These codes are to be retained and attached to the repair order and will be
required for claim submission.
BATTERY REPLACEMENT:
The service procedures for battery replacement remain unchanged. Always refer to the applicable
Service Manual and review the full requirements of the repair being performed. The Service Manual
procedures contain information critical to performing an effective repair the first time, every time.
This includes but is not limited to important SAFETY precautions, proper inspection criteria,
necessary special tools, required processes and related one-time-use parts needed for a complete and
lasting repair regardless of pass or fail.
Refer to STIS: Engine > STARING/CHARGING SYSTEMS > Battery
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 7 of 17
BATTERY REPLACEMENT NOTES:
•
Refer to the applicable Service Manual and review: General Description > Repair Contents
> Action required before & after Battery Disconnect. Additionally, record any stored seat
position(s) before proceeding. Relearn any seat position memory after work is complete. If
the power rear gate (PRG) height has been customized, that position must also be noted and
relearned.
•
NEVER replace an EFB battery with a flooded battery. Use ONLY the battery specified for the
vehicle.
•
When testing a new replacement battery, use the After New Battery Install function of either
the DSS-5000 or the DCA-8000 to perform the test.
•
When reconnecting the positive battery terminal, torque to 6Nm (2.6ftlbs. or 53.1inch-lbs).
When reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs.
or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable
Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
2015-16MY Forester ONLY:
No changes have been introduced to the battery charge logic for 2015-16MY Forester. A Diagnostic
Trouble Code (DTC) scan MUST be performed on all 2015-16MY Foresters with a qualified battery
concern. Diagnosis, labor, and parts related to any of the DTCs listed below are to be rectified at no
charge to the customer.
P1530 - BATTERY CURRENT SENSOR CIRCUIT LOW
P1531 - BATTERY CURRENT SENSOR CIRCUIT HIGH
P1532 - BATTERY CHARGING SYSTEM
B2500 - BATT P/SUPPLY FAILURE
C1413 - POWER SUPPLY VOLT ERROR
ONLY procedures related to the DTCs listed above are eligible for reimbursement one time
only.
BATTERY CHARGING LOGIC:
In 2017, there were two Technical Service Bulletins released containing information regarding a
battery logic -related reflash (TSBs 11-174-17R & 11-176-17). In addition to the Battery Drain
Warranty (BDW) Standard & Enhanced Battery Drain Warranty Extension, the vehicles applicable to
these Service Bulletins will also have the Battery Drain Reflash (BDR) Warranty Extension applied.
If a vehicle comes into a retailer with a pre-authorization for a qualifying battery concern and the
vehicle also has the BDR extension, the retailer should verify whether the reflash has already been
performed. This can be done by confirming the current ECM logic, either by checking claim history
or by using FlashWrite. Appendix A lists CIDs released after the battery charge logic enhancement.
If the vehicle’s current logic is listed in Appendix A, reprogramming is NOT required. If the current
logic is not listed in Appendix A, the retailer should perform the reflash. This BDR Warranty
Extension will cover the reflash 100% for 8 years/100,000 miles, whichever comes first from the
Warranty Start Date of the vehicle.
•
Reprogram the ECM following the normal FlashWrite procedure (if required).
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 8 of 17
Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics DCA8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery
Charger to the vehicle and utilizing the Power Supply Mode feature anytime a vehicle control module
is being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully
charged, it takes less than three (3) minutes to boot-up the charger, select the Power Supply Mode,
and have the battery voltage stabilized and ready for reprogramming.
REPROGRAMMING NOTES:
•
IF REPROGRAMMING IS REQUIRED, always note the original Calibration Identification
number (CID) the vehicle came in with on the repair order before reprogramming and, make
sure to list the NEW CID for any newly-installed programming (as confirmed from the actual
control module AFTER installation). The NEW CID MUST also be noted on the repair
order as this information is required for entry in the Claims Specific Data area during claim
submission.
•
For instructions on using the power supply mode, reference the applicable User Manual for the
Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8-1100
Diagnostic Battery Charger on STIS.
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all
switched OFF before setting up the charger for Power Supply Mode.
•
Select the correct battery type (Flooded, EFB, Gel, AGM or AGM Spiral).
•
Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries have
different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 volts.
•
DO NOT connect the DST-i or DST-010 until the Power Supply mode function has completed
its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on
the display.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-i or DST-010 to the
OBD connector and proceed with initiating the normal FlashWrite reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14V while programming is in process, the procedure will abort. This can indicate
a need to test or charge the vehicle battery before any further attempt at programming is made.
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode.
NOTE: Control module failures resulting from battery discharge during reprogramming are not a
matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose
per the procedure outlined in the applicable Service Manual.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 9 of 17
VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to
any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.
WARRANTY CODING INFORMATION / CLAIM REQUIREMENTS:
Standard Flooded Batteries
15-18 Forester / 15-20 WRX / 15-19 Legacy & Outback
Labor Description
Labor Operation
Labor Time
BATTERY TESTING ONLY
B800-048
0.2
BATTERY TEST & CHARGE - NO REPLACEMENT **
B800-023
0.3
BATTERY TEST & REPLACE
B800-051
0.5
BATTERY TEST, CHARGE & REPLACE**
B800-041
0.6
Fail Code
FKA-42
C455-280: ECM VERSION CHECK: 0.1 Operation can be claimed on 2015-17MY Legacy and
Outback, 2015-17MY WRX 2017-18MY Forester when updated ECM logic is already installed.
* 2015-2019 Legacy / Outback following bulletin 07-223-23 Can be claimed under repair
code; FKC-42.
** 800-015: EACH ADDITIONAL HOUR OF CHARGE TIME: 0.2h. Operation can be used once 		
per hour of charging time /maximum of 4 times.
Enhanced Flooded Batteries
19-20 Forester / 15-20 Legacy & Outback / 19-20 Ascent
Labor Description
Labor Operation
Labor Time
BATTERY TESTING ONLY
B800-048
0.2
B800-023
0.3
B800-051
0.5
B800-041
0.6
BATTERY TEST & CHARGE - NO REPLACEMENT **
BATTERY TEST & REPLACE
+
BATTERY TEST, CHARGE & REPLACE+
Fail Code
FKC-42
** 800-015: EACH ADDITIONAL HOUR OF CHARGE TIME: 0.2h. Operation can be used once
per hour of charging time /maximum of 4 times.
+ C800-055: ADD TIME; MOUNTING HARDWARE R&R can be claimed with EFB battery
replacement for 2019-20MY Ascent, Forester, Legacy, and Outback. See TSB 07-213-22R (Leg/
Obk), 07-219-23R (Ascent), & 07-218-23R (Forester) for details.
ECM Reprogramming (If Required)
Labor Description
Labor Operation #
Labor Time
Fail Code
MFI OBDII ECM Reprogramming*
A455-288
0.4
UPG-48
* The NEW CID will be required in the Claim Specific Data area of the claim for claim submission.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 10 of 17
Claim Specific Data Requirements:
CLAIM SPECIFIC DATA REQUIREMENTS
Battery Test only
Battery Test & Charge
-No replacement
Battery
Replacement
Authorization number
(from customer)
X
X
X
Original Equip Battery
Tested?
X
X
X
21 Digit Warranty
Extension Code
X
X
X
Reflash
(Logic check only)
Reflash
Current CID
number
Old & New
CID numbers
CID number
•
Aftermarket batteries are not excluded from the warranty extension for coverage for free
diagnostic testing.
•
In the Claim Specific Data area of the claim, the retailer will also be required to advise
whether the original equipment battery is being tested. If the original equipment battery is
being tested, the retailer should enter “Y”. If a replacement battery is being tested, the retailer
should enter “N”.
•
REMINDER: As per the settlement terms, there are situations when there is a percentage
of battery test, charge and / or replacement will be the responsibility of the customer.
The portion of the test, charge, and / or battery replacement that is the customer’s
responsibility CANNOT be submitted as Policy Adjustment.
2015-16MY Forester ONLY:
Diagnosis, labor, and parts related to any of the DTCs listed below on a 2015-16MY Forester with a
qualified battery concern are to be rectified at no charge to the customer.
P1530 - BATTERY CURRENT SENSOR CIRCUIT LOW
P1531 - BATTERY CURRENT SENSOR CIRCUIT HIGH
P1532 - BATTERY CHARGING SYSTEM
B2500 - BATT P/SUPPLY FAILURE
C1413 - POWER SUPPLY VOLT ERROR
ONLY procedures related to the DTCs listed above are eligible for reimbursement one time
only. The 10-digit Warranty Extension Code will be required for claim submission.
Within the terms of the Warranty extension (For 15 & 16 MY Foresters) one repair is eligible for
claim submission using the coding listed below.
Labor Description
Labor Operation #
Labor Time
Fail Code
BATTERY FAULT CODE REPAIR
OR CALIBRATION
A805-550
See Labor time Guide
PMP-??*
Labor time can be found in the LTG for the appropriate repair.
*trouble code should be obtained using the LTG to best represent the complaint/fault.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 11 of 17
REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Exclusions for Certain Aftermarket Electronic
Components and Owner - Caused Failures
The parties agree that a Class Vehicle with any of the following after-modified electronic components
shall be precluded from the benefits of the Settlement Agreement:
1. Aftermarket audio components including audio systems, equalizers, amplifiers, and
subwoofers
2. Aftermarket remote engine starter or remote keyless entry
3. Aftermarket security or immobilizer devices
4. Aftermarket air suspension systems
5. Aftermarket video entertainment systems.
For purposes of the Settlement Agreement and this exhibit, the term “Aftermarket” shall mean items
not installed at a Subaru retailer. If the component or item was installed at a Subaru retailer then it
cannot be used as an exclusion under the settlement.
The parties further agree that Class Vehicles shall be precluded from the benefits of the Settlement
Agreement where the service records provide evidence that the Settlement Class Member caused the
battery issue by (1) leaving vehicle exterior/interior lights on overnight; and or (2) leaving powered
devices connected to any vehicle power outlet overnight while the vehicle is not being operated.
NOTE: Salvage or Total loss branded vehicles are NOT eligible for coverage.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 12 of 17
Appendix A
BATTERY LOGIC CID INFORMATION:
NOTE: The CID information from 11-174-17R & 11-176-17 is included in the table below.
Model
MY
Specification
2.5NA MT
2.5NA CVT
17
2.5NA CVT
3.6NA CVT
Legacy & Outback
2.5NA CVT
2.5NA CVT
16
2.5NA CVT
3.6NA CVT
CID
ECM Part Numbers
EB4I503A
22765AK49D
EB4I504A
22765AK49E
EB4I50ZA
22765AK49E
EB4I530A
22765AK49F
EB4I550A
22765AK49G
EB4I504B
22765AK50D
EB4I505B
22765AK50E
EB4I50YB
22765AK50E
EB4I530B
22765AK50F
EB4I550B
22765AK50G
EB4I503C
22765AK48D
EB4I50YC
22765AK48A
EB4I504C
22765AK48E
EB4I50XC
22765AK48E
EB4I530C
22765AK48F
EB4I550C
22765AK48G
DB4I502D
22765AK31C
DB4I530D
22765AK31D
DB4I540D
22765AK31E
DB4I550D
22765AK31F
EB4I312A
22765AJ13C
EB4I313A
22765AJ13D
EB4I31ZA
22765AJ13D
EB4I330A
22765AJ13E
EB4I350A
22765AJ13F
EB4I312C
22765AJ14C
EB4I313C
22765AJ14D
EB4I31ZC
22765AJ14D
EB4I330C
22765AJ14E
EB4I350C
22765AJ14F
EB4I312B
22765AJ15C
EB4I313B
22765AJ15D
EB4I31ZB
22765AJ15D
EB4I330B
22765AJ15E
EB4I350B
22765AJ15F
DB4I311D
22765AJ17B
DB4I330D
22765AJ17C
DB4I340D
22765AJ17D
DB4I350D
22765AJ17E
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 13 of 17
Model
MY
Specification
2.5NA MT
2.5NA CVT
Legacy & Outback
cont.
15
2.5NA CVT
2.5NA CVT
3.6NA CVT
2.0DIT MT
17
2.0DIT CVT
WRX
2.0DIB MT
16
2.0DIT CVT
CID
ECM Part Numbers
EB4GA02A
22765AF34E
EB4GA03A
22765AF34F
EB4GE00A
22765AF34G
EB4GH00A
22765AF34H
EB4GA02B
22765AF35F
EB4GA03B
22765AF35G
EB4GE00B
22765AF35H
EB4GH00B
22765AF35J
EB4GA02C
22765AF36F
EB4GA03C
22765AF36G
EB4GE00C
22765AF36H
EB4GH00C
22765AF36J
EB4GA02c
22765AK16D
EB4GA03c
22765AK16E
EB4GE00c
22765AK16F
EB4GH00c
22765AK16G
DB4GA01D
22765AF45D
DB4GE00D
22765AF45E
DB4GG00D
22765AF45F
DB4GH00D
22765AF45G
LF79101P
22765AK382
LF79101P
22765AK383
LF79102P
22765AK384
LF79103P
22765AK385
LF79120P
22765AK386
LF79101N
22765AK392
LF79101N
22765AK393
LF79102N
22765AK394
LF79110N
22765AK395
LF75402H
22765AH613
LF75402H
22765AH614
LF75403H
22765AH615
LF75404H
22765AH616
LF75600H
22765AH617
LF75402G
22765AH623
LF75402G
22765AH624
LF75403G
22765AH625
LF75500G
22765AH626
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 14 of 17
Model
MY
Specification
2.0DIB MT
WRX
cont.
15
2.0DIB CVT
2.5NA MT
Forester
17
2.5NA CVT
CID
ECM Part Numbers
LF75402S
22765AG238
LF75402S
22765AG239
LF75403S
22765AR960
LF75404S
22765AR961
LF75600S
22765AR962
LF75402T
22765AG248
LF75402T
22765AG249
LF75403T
22765AR970
LF75500T
22765AR971
EB4L012X
22765AH832
EB4L01XX
22765AH832
EB4L100X
22765AH833
EB4L012W
22765AH852
EB4L01XW
22765AH852
EB4L100W
22765AH853
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 15 of 17
Appendix B
SETTLEMENT ADMINISTRATOR REIMBURSMENT:
The following Claim Reimbursement information is being supplied here as reference for Subaru
Retailers. No action is required of Subaru Retailers related to this. All reimbursements will be
managed through the Settlement Administrator (JND). Additional information and frequently
asked questions are available on the settlement website, at cms.www.subarubatterysettlement.com.
Customers can also call SOA at 855-606-2625.
1. PRE-NOTICE ORDINARY EXPENSES:
Subject to proof and certain conditions, customers who have not been fully reimbursed by SOA or
a third party are entitled to reimbursement of a certain percentage of repairs as listed in the matrix
chart below.
•
Subaru will reimburse for:
○ Testing and diagnosis performed by a SOA retailer
○ Towing services related to battery condition
○ Battery replacements
Matrix of Reimbursement Payments
Number of Owner
Paid Repairs
Within 3
years/36,000
Within 5
years/60,000
Within 7 years/84,000
Within 8
years/100,000
1
120%
100%
N/A
N/A
2
140%
125%
100%
55%
3
165%
140%
120%
100%
2. THIRD PARTY REIMBURSEMENT:
Third party battery reimbursement is allowed ONLY when previously presented to a Subaru
retailer and/or the customer previously contacted the Customer Advocacy Department (CAD).
3. EXTRAORDINARY CIRCUMSTANCE:
Owners who experienced two or more battery failures within 5 years/60,000 miles and 			
incurred out-of-pocket cost related to battery failure, are entitled to reimbursement if:
•
The subject vehicle is undrivable as a result of a battery failure and the expenses were
incurred within 48 hours of the failure.
•
Expenses may be reimbursed up to and including the day on which the vehicle was returned to
the owner by the service center.
Continued...
Bulletin Number: 07-207-22R; Revised: 11/27/23
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•
Recoverable expenses include:
○ Hotel expenses, if incurred not less than 50 miles from the vehicle’s state registered
address
○ Meals, if incurred not less than 50 miles from the vehicle’s state registered address
○ Certain equipment purchased to sustain battery operation
○ Other expenses reasonably related to the battery failure.
•
Owners are entitled to a single-use Subaru coupon for $140.00 that is valid for one year from
the Notice Date.
•
Owners who have already received reimbursement for prior goodwill are excluded for further
reimbursement except for the remaining reimbursement amount.
4. PROOF FOR REIMBURSEMENT:
SOA will reimburse for qualifying expenses if:
•
The claim is submitted to Subaru no later than 60 days after the 10 business days which
appellate review of the judgment has expired.
•
There is documentation or receipts of the proof of the repair.
•
The claim was not previously reimbursed by SOA, Subaru retailer or any other third party.
Bulletin Number: 07-207-22R; Revised: 11/27/23
Page 17 of 17