090730018C

File in Section:
Bulletin No.:
Service Bulletin
Date:
07 - Transmission/Transaxle
09-07-30-018C
October, 2012
WARRANTY ADMINISTRATION
Subject:
Warranty Administration – Change in Automatic Transmission Add Condition
Documentation and Claim Submission
Models:
2013 and Prior GM Passenger Cars and Trucks
Attention: This bulletin applies to all vehicles covered by a GM Warranty.
This bulletin is being revised to update the information in the first paragraph.
The changes in the paragraph are italicized. Please discard Corporate Bulletin Number
09-07-30-018B (Section 07 – Transmission).
A revised process is being implemented for automatic
transmission internal repair claim documentation and
warranty claim submission. Effective with repairs made
after January 1, 2012, all warranty claims that require
additional labor hours beyond the base transmission
repair time and associated published add conditions
must be substantiated using the Other Labor Hours
(OLH) process. The requirement to use total elapsed
clock time for the entire repair to determine the
reconditioning OLH is no longer required. The base
repair time will be paid based on the published repair
time in the Labor Time Guide (LTG) and clock time OLH
will only be used to document any additional time
needed to complete the repair.
When inspection of the transmission internal
components shows metal debris from component
failure, GM recommends that the transmission be
thoroughly cleaned, inspected and any damage be
repaired and components reconditioned as necessary.
GM will continue to provide compensation for all
reasonable additional repair time in accordance with
OLH requirements. In addition, the latest version of
Corporate Bulletin Number 02-07-30-029, which
contains information for assembly replacement vs.
repair decisions, should still be followed. Any repair
where the assembly replacement costs may be lower
than internal servicing should follow that process.
Claim Documentation
1. At the point where the technician determines
additional repairs that requires further disassembly
of the transmission beyond the point of the base
repair, are necessary, the technician must “clock
on.” Once the additional work beyond the base
repair is completed, the technician must “clock off”
and resume the base repair.
2. All clock time documentation must be attached to
the hard copy of the repair order.
Copyright 2012 General Motors LLC. All Rights Reserved.
3. All additional work, including reconditioning
beyond the base repair, must include separate on/
off time punches and be explained on the repair
order along with the condition, cause and
correction (3 Cs).
4. A post repair road test is normally part of the
dealership quality control process just like any
other repair. If the original condition requires an
unusual amount of time to occur dealers may use a
reasonable amount of OLH to verify the condition
has been repaired.
Claim Submission
1. All OLH must be approved by the service manager.
2. Service managers can approve additional time up
to two hours (unless dealership OLH
empowerment has been revoked).
3. Additional time above two hours must be submitted
for GM representative approval.
These changes will be reflected in the January 2012
Labor Time Guide (LTG) update. The following notes
have been added to each labor operation due to this
change.
Note: For diagnosis, reconditioning and other repairs,
use Other Labor Hours (OLH).
Note: For reconditioning work beyond base repair,
OLH must be documented by clock time when
reconditioning begins and is completed. OLH should
not be used for work included in the base repair time.
Note: For steering wheel angle and/or front toe
adjustment times, refer to labor code E2000 and add
the applicable times to regular labor hours. (This only
applies to FWD vehicle LTGs)
Page 2
October, 2012
Bulletin No.: 09-07-30-018C
Global Warranty Management (GWM) Sample
Transaction Information
Submit a transaction into GWM with the information
indicated below:
Repair Performed
Transmission Oil
Pump Replacement
Transaction
Type
Labor
Operation
Base
Labor Time
ZREG
K7121
4.5
Additional
Time (Adds)
Other
Labor
Time
0.3
1.0
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
Part
Number(s)
All Detailed
Parts
Net Item
Types
As
Appropriate
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