130089004C

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-004C
October, 2013
INFORMATION
Subject:
Car and Truck Fix it Right the First Time Issues
Models:
2014 and Prior GM Cars and Trucks
This bulletin has been revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004B.
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First Time" bulletin.
Field Product Reminder – Car Issues – Fix it Right the First Time
Model
Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
Reference
Information/Bulletin
20132014
Sonic — Poor A/C
Performance, DTC B3933
Replace EAT (Evaporation Air
Temp) Sensor.
Replace AC compressor.
PI1044
20122013
Sonic — Odometer
Displaying Dashes Instead
of Miles or Kilometers
Reprogram IP Cluster w/new
software.
Replace IP Cluster.
PI1054
2013
ATS — Locking Fuel Door
Will Not Open or Difficult
to Open
Update the BCM Software.
Replace the Fuel Door.
PI1045
20132014
ATS — Front Seat Lateral or
Vertical Movement and/or
Click Type Noise
Lube the Seat Pan and Seat
Cushion Spring Hooks.
Replace the Seat Frame.
PI1070
20112014
CTS-V Coupe, CTS Coupe
— Information on Rear
Bumper Fascia and Quarter
Panel Paint Appearance
Use this PI to demonstrate
perception of rear fascia color
variation is by design.
Paint fascia, deck lid, or
quarter panels for this
condition.
PI0218A
2014
CTS — 2014 Cadillac CTS
New Model Features and
Service Guide
Review this PI to become more
familiar with the new 2014 CTS
sedan.
Perform warranty repairs
on items that are by
design.
PI1073
2014
CTS — Information On Front
Bumper Fascia To Hood And
Fender Panel Paint
Appearance
Use this PI to demonstrate
perception of front fascia color
variation is by design.
Do not paint fascia, hood
or fenders for this
condition.
PIC5909
2014
CTS — Information - Towing/
Transport Recommendations
for Cadillac ATS and CTS to
Avoid Vehicle Damage
Use tow eye provided in car and
wheel strap tie-downs when
towing the 2014 CTS sedan.
Review this your tow
companies.
Pull or tie down using
J-hooks or chains under
car. Vehicle damage
may occur.
PI0844A
Copyright 2013 General Motors LLC. All Rights Reserved.
Page 2
October, 2013
Bulletin No.: 13-00-89-004C
Field Product Reminder – Car Issues – Fix it Right the First Time (cont'd)
Model
Year(s)
Reference
Information/Bulletin
Vehicle Line(s) / Condition
Do This
Don't Do This
2013
Cruze — Hesitation at High
Ambient Temperature
Conditions
If the customers symptoms
match this description and there
are no DTCs set to aid in the
diagnosis, then a programming
update to the engine control
module may be needed.
Program the ECM if the
customer symptoms do
not match the PI
description. This
calibration will not fix
other driveability issues.
PI1052
2014
Corvette — 2014 Chevrolet
Corvette Stingray New
Model Features
Please read this for important
information about to help
answer possible customer
inquiries
N/A
PI1056
2014
Corvette — Corvette Being
Shipped with a
Transportation Cover
Please make sure to leave the
cover on the vehicle for
protection during storage and
offer the cover to the customer
at delivery.
Throw away the
transportation cover.
PI1066
2013
SRX, XTS — Unwanted
Activation of Rear Heated
Seats
Confirm issue and inform
customer engineering is
developing HVAC module
software.
Replace any rear heated
seat components for
false activation.
PI1060
20132014
ATS, XTS, SRX, CTS —
Engineering Information Power Driver Seat
Inoperative, Power Outside
Mirror Inoperative
Please contact engineers listed
in EI bulletin prior to performing
any repairs for memory seat
performance issues.
Replace any memory
seat components without
speaking with engineers.
PIE0269
Field Product Reminder – Truck Issues – Fix it Right the First Time
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2007-2013
All Lines — Application of
Anti-Corrosion Materials
Use only these approved
materials and procedures
for this repair.
Use paint or
undercoating materials.
01-08-51-003D
2014
Sierra, Silverado —
Information on Tailgate
Hinge Lubrication
Ensure proper end gate
lubrication during regular
maintenance.
Overlook end gate
lubrication during regular
maintenance.
13-08-66-001
2014
Silverado, Sierra —
Information on Windshield
Wiper Blade Identification
Always check for correct
blade location when
servicing wipers.
Place blades in incorrect
locations.
13-08-43-001
2013-2014
Terrain, Equinox —
Malfunction Indicator Lamp
(MIL) Light On, Reduced
Power Mode, DTC Set, Poor
Performance/Shifts
Check for the ECM wiring
harness rubbing at the
ECM bracket and repair
the affected circuit.
Replace ECM or ECM
harness.
PI1067
2014
Silverado, Sierra —
Diagnostic Tips for Difficult
to Resolve Tire/Wheel
Vibration Concerns
For difficult to resolve
vibrations, the Electronic
Vibration Analyzer or
MTS4100 must be used
along with this
information.
Proceed with any tire,
wheel, or component
replacement unless the
frequency, order, and
magnitude of the
vibration is known.
13-03-10-002
2012-2014
Traverse, Enclave, Acadia
— Waterleak from Headliner
at A/C Outlet Vents or Dome
Light Above 2nd or 3rd Row
Seating Positions
Test Fixed Glass for Leak
Per Bulletin.
Replace the Sunroof
Module.
PI1061
2014
Acadia, Traverse, Enclave
— Inaccurate Fuel Gauge
Readings
Reprogram ECM.
Replace fuel sender of
fuel gauge.
PI1038A
2010-2013
SRX — Auto Reversal of
Front Door Windows
Reflash the BCM prior to
replacing window
regulator or motor.
Replace the window
motor or regulator.
PI1046
Bulletin No.: 13-00-89-004C
October, 2013
Page 3
Field Product Reminder – Truck Issues – Fix it Right the First Time (cont'd)
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2010-2011
SRX — Snap or Pop Noise
Heard on Initial Brake Apply
from Front of Vehicle
Use chassis ears to
confirm in noise is coming
from front control arm rear
bushing.
Replace the complete
control arm assembly.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
Reference
Information/Bulletin
PI1047
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