2059149/5
Service Bulletin Details
Public Details for: 2059149/5
Engine oil - consumption - v8 kovomo. Customer statement / workshop findings: engine oil warning lamp illuminated within the drivers instrument panel (dip) engine oil requires topping up between services. Excessive engine oil consumption
- 2024 - 2023 - 2022 - 2021 - 2020 -
Models from 2024
2024 BENTLEY BENTAYGA |
2024 BENTLEY CONTINENTAL GT |
2024 BENTLEY CONTINENTAL GTC |
2024 BENTLEY FLYING SPUR |
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
Models from 2022
2022 BENTLEY BENTAYGA |
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA |
2021 BENTLEY CONTINENTAL GT |
2021 BENTLEY CONTINENTAL GTC |
2021 BENTLEY FLYING SPUR |
Technical product information Engine Oil - Consumption - V8 Kovomo Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2059149/5 No. Level EH Status Approval Release date New customer code Object of complaint engine -> lubrication system engine -> lubrication system -> engine oil engine -> operation, engine control engine -> lubrication system -> engine oil Complaint type Position functionality component / consumables -> too much component / consumables component / consumables -> too little Vehicle data New Continental GT/GTC - New Flying Spur Sales types Type 3S32CB 3S32CB 3S32CB 3S32CB 3S32CB 3S42CB 3S42CB 3S42CB 3S42CB 3S42CB ZG22CB ZG22CB ZG22CB ZG22CB ZG24CB ZG24CB MY 2020 2021 2022 2023 2024 2020 2021 2022 2023 2024 2021 2022 2023 2024 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Bentayga Sales types Type 4V14D9 4V14D9 4V14D9 4V14D9 4V14D9 4V14D9 4V15D9 ZV14D9 INTERNAL MY 2019 2020 2021 2022 2023 2024 2024 2023 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml example.pdf report.xlsx INTERNAL Customer statement / workshop findings Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires “topping up” between services Excessive engine oil consumption Technical background In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified running-in periods consume more oil during the running-in period, the oil consumption will stabilize after the running-in period. Refer to the Owner’s Manual for specific running-in procedures Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the oxidation level of the oil Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving conditions, for example: stop and start traffic with extended idle periods Revision history - TPI 2059149/5 • Header data amended regarding regional applicability and model year applicability • Warranty accounting instructions added into the TPI • The Measure section has now been divided as follows: Step 1 - Initial oil consumption check (Must be conducted in the first instance to determine if the oil consumption is within specification or not) Step 2 - Detailed oil consumption check (Must only be conducted if the oil consumption was found not to be within specification) Production change Not applicable Measure With a Customer complaint of excessive oil consumption the operative must obtain the following information from the Customer: • Typical driving style • Current mileage of vehicle • Typical vehicle usage • Types of roads typically driven on • Make and type of engine oil used for “topping up” • How much engine oil has been used? • Take a note of the duration in which the oil is consumed • Check for other Technical Product Information (TPI) documents that may be relevant to oil usage or leakage NOTICE Step 1 - Initial oil consumption check With a Customer complaint of excessive oil consumption obtain the following data from the Customer: • Check for signs of oil leakage on or around the engine • Check for any related DTC’s If no issues are identified, the operative should conduct the following: • Refer to Rep.Gr 17 - Checking engine oil level - Top up the engine oil to the maximum level • Hint: Ensure the amount of oil which was added during the initial top up is recorded, as this information may be required should there be a necessity to conduct Step 2 INTERNAL • Request the customer drives the vehicle for a further 1000 km / 621 miles After 1000 km / 621 miles has been completed Or The low oil level warning light is evident within the DIP, the operative should measure the amount of oil required to top the engine oil level back to maximum IMPORTANT: Should the amount of oil required to top up to maximum be less than 0.7 litres per 1000 km / 621 miles the operative must inform the customer the oil consumption is within specification of 0.8 litres per 1000 km / 621 miles NOTE: Please refer to the owner handbook, it is acceptable for the engine to consume 0.8 litres of oil for every 1000km / 621 miles Or Should the top up amount be more than 0.7 litres the operative must conduct Step 2 Step 2 - Oil consumption more than 0.7 litres NOTICE With the engine cold • Check for signs of blue smoke from the exhaust tailpipe, the checks should include an engine start, idling, when depressing the throttle and with the engine under load NOTICE With the engine at operating temperature • Check for signs of blue smoke from the exhaust tailpipe, the checks should include an engine start, idling, when depressing the throttle and with the engine under load NOTICE • Referring to Rep.Gr 10 - Drain the engine oil into a suitable container • Referring to Rep.Gr 10 - Remove the engine oil filter / drain the oil from the filter and housing into the same container as the engine oil IMPORTANT: Refer to the instructions within the attached record sheet to weigh the oil which was drained from the engine / oil filter NOTE: An example of the oil consumption calculation is also attached • Complete the record sheet • Renew the engine oil filter - Refer to Rep.Gr 10 • Renew the engine oil - Refer to Rep.Gr 10 • Request the customer returns after 1000km On customer return • Referring to Rep.Gr 10 - Drain the engine oil into a suitable container • Referring to Rep.Gr 10 - Remove the engine oil filter / drain the oil from the filter and housing into the same container as the engine oil IMPORTANT: Refer to the instructions within the attached record sheet to weigh the oil which was drained from the engine / oil filter • Complete the record sheet • Renew the engine oil filter - Refer to Rep.Gr 10 INTERNAL • Renew the engine oil - Refer to Rep.Gr 10 NOTE: Should the oil consumption be to specification as detailed below please advise customer Or In the event the oil consumption is not to specification - Raise a new Technical DISS query or respond via the existing DISS query and await a response from Product support before carrying out any further work NOTE: Please refer to the owner handbook, it is acceptable for the engine to consume 0.8 litres of oil for every 1000km / 621 miles Oil consumption to specification Mobil 1 TM ESP 0W - 40 - Density @ 150C 0.845 kg/l 1000km = 621miles Warranty accounting instructions NOTICE Step 2 only Warranty Type 110 or 910 Damage Service Number 17 01 Damage Code 00 55 Time to drain and refill the engine oil New Continental GT/C and New Flying Spur Labour Operation Code 17 01 17 00 Time 140 TU Time to drain and refill the engine oil Bentayga Labour Operation Code 17 01 17 00 Time 90 TU Time to replace the oil filter New Continental GT/C and New Flying Spur Labour Operation Code 17 30 55 20 Time 20 TU Time to replace the oil filter Bentayga Labour Operation Code 17 30 55 70 Time 50 TU Time to drain and fill the engine oil on second visit New Continental GT/C and New Flying Spur Labour Operation Code 17 01 17 00 Time 140 TU Time to drain and fill the engine oil on second visit Bentayga Labour Operation Code 17 01 17 00 Time 90 TU Time to conduct steps 1,2 and 3 within the Measure section Labour Operation Code 17 01 01 05 (Use 99 index until 08/02/24) Time 50 TU Parts information Refer to the ETKA parts catalogue INTERNAL Oil Consumption Measurement Report 1 Retailer Data Importer __________________ Retailer number_____________ Contact Person __________________ Telephone Number __________________ E-mail______________________ 2 Vehicle Data Chassis Number ____________________________________ Date of registration __________________ Engine code __________________ Vehicle registration number Vehicle type _________________ __________________ 3 Customer Complaint Oil consumption according to Customer __________________l / 1000km or 621 miles Complaint first noticed __________________ Driving profile __________________% Urban __________________%Motorway __________________% Rural 4 Measured Data Weight of oil during initial fill (A) __________________grams Weight of drained oil after 1000km (B) __________________grams Weight of oil used (E) __________________grams Start mileage __________________Miles/km End mileage __________________Miles/km Total distance driven during test (C) __________________Miles/km 5 Calculated Oil Consumption Oil density Mobile 1 ESP 0W-40 (D) 845g / l Oil consumed during test (E ) __________________grams Amount of oil used (F) litres (E ÷ D) __________________ litres Oil consumption 1000 ÷ C x F __________________l / 1000km or l / 621miles Date_______________________ Signature___________________