2069561/2

Technical product information
Creaking noise from the rear seat cushion edge/rear seat side valance
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2069561/2
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
whole vehicle -> assemblies -> seat assembly, 2nd row noise, vibration -> creak
Vehicle data
Bentayga Series - 4 seat configuration only
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*
E
E
E
E
E
E
2021
2022
2023
2024
2023
2024
Documents
name
INTERNAL
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*
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*
*
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Customer statement / workshop findings
Creaking noise from the rear seat cushion edge/rear seat side valance
NOTICE
Technical background
Referring to Figure 1 - When pressure is applied to the points shown, a creaking noise can be heard from the rear seat cushion edge/rear seat
side valance
Figure 1
The creaking noise is caused by contact between the side valance pins and the seat frame
In the event the issue is as described, the operative should refer to the instructions within the Measure section of this TPI
Production change
Under investigation
Measure
1) Referring to Rep.Gr 72 - Remove the applicable rear seat side valance
2) Referring to Figure 2 - Apply anti creak tape to the (x5) points shown
INTERNAL
Figure 2
3) Referring to Figure 3 - Apply anti creak tape to the (x3) points shown
Figure 3
4) Referring to Figure 4 - Slacken the (x1) fixing shown
•
Torque tighten the fixing to 5Nm
Figure 4
INTERNAL
5) Referring to Rep.Gr 72 - Refit the side valance
6) Check to confirm the issue is no longer evident
7) Check to confirm if the issue is evident on the opposing side
Yes - Repeat steps 1 - 6 on the opposing side
No - Further action is not required
Warranty accounting instructions
Time to conduct steps 1 to 6 on (x1) seat
Warranty type
110 or 910
Damage service number 72 48
Damage code
00 20
Labour
Labour operation code 72 16 41 99
Time
30 TU
NOTE: Submit x2 warranty claims in the event the repair was conducted on the left and right hand side
Parts information
Anti creak tape - Source locally
INTERNAL