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Technical Information & Support Group
Subject
Request for Visit: 2019-2022 Accord FHEV MIL On w/ DTC P030X (ACTION REQ’D)
15
2024
Expires on 02
29
2024
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Visit: 2019-2022 Accord FHEV MIL On w/ DTC P030X Stored
(ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2022 Accord FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the
DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM
would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Vehicle must be under the 5-year/60K-mile Powertrain Limited Warranty.
2. Must have one of the following DTCs stored:
P0300 (Random Misfire Detected)
P0301 (No.1 Cylinder Misfire Detected)
P0302 (No.2 Cylinder Misfire Detected)
P0303 (No.3 Cylinder Misfire Detected)
P0304 (No.4 Cylinder Misfire Detected)
3. Head Gasket coolant leak to cylinder has been confirmed by performing borescope inspection or
pressure test.
4. No prior cylinder head removal and/or head gasket replacement.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2024)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to the dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring personnel with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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