441454203027510

Technical Service Bulletin
44 Repair Authorization - Model Year 2014 & 2015 alignment
44 14 54 2030275/10 August 26, 2014. Supersedes Technical Service Bulletin Group 44 number 14-53 dated
August 13, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2014 - 2015
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
10
-
Revised Warranty (Changed service number)
9
8/13/2014
Revised header data (Corrected Elsa display error)
8
8/4/2014
Revised title
Revised header data (Changed model years)
Revised Service (Updated entire section)
7
1/21/2014
Revised Service (Updated authorization instructions)
6
10/25/2013
Revised header data (added model year)
5
2/25/2013
Revised Condition (changed mileage from 500 to 6000)
4
11/13/2012
Revised Condition (removed extra image)
Revised Service (clarified information about sending in documents)
3
8/10/2012
Revised header data (Updated to fix ElsaWeb error)
2
7/30/2012
Republished to fix ElsaWeb error
1
7/23/2012
Original publication
© 2014 Audi of America, Inc.
Page 1 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
One or both of the following conditions are present in
vehicles with fewer than 6000 miles:
• Vehicle pulls (left or right).
• Steering wheel is not level or is off-center (Figure 1).
These conditions may be noticed during PDI.
Figure 1. Steering wheel not leveled (off-center)
Tip: If the condition is due to outside influence (such as an accident or potholes), this TSB does not apply.
Technical Background
In an effort to gain information on this condition, Audi of America is asking you to contact the Audi Technical
Assistance Center (TAC) before you perform any repairs.
Production Solution
Not applicable.
Service
All claims are subject to review by Audi Warranty. Claims will not be reimbursed if all of the following steps are not
performed.
1. Before starting any repairs:
a. Verify the concern with a test drive.
b. Ensure that the vehicle has fewer than 6000 miles.
c. If vehicle is pulling left or right, swap the front wheels from left to right to determine if the pull is caused by
the tires. If the tires are directional, the tires should be swapped from front to back.
• If the tires are not the root cause of the pull, continue to the next step.
• If the tires are the root cause of the pull, this TSB does not apply and there is no need to continue.
2. Place the vehicle on the alignment rack and perform the compensation procedure.
3 During the alignment step at which the steering gear center position is checked, perform the following:
© 2014 Audi of America, Inc.
Page 2 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
a. Point the front wheels in a straightahead position according to the
display on the alignment machine
(Figure 2). Disregard the level of
the steering wheel at this point.
Figure 2. Screen shot illustrating the point at which the front wheels
must be positioned straight ahead. Screen may vary based on the
brand of alignment machine used.
b. Check if the steering wheel is
level. If the steering wheel is not
level (is off-center) by any degree,
take a photo of the steering wheel
with the level installed (Figure 3).
Figure 3. Example of a steering wheel that is not level.
4. Save and attach the before measurements to the TAC ticket.
5. Contact TAC, then wait for TAC to authorize the alignment procedure. (In some cases, TAC may request that
the alignment procedure is not performed and will send an AoA representative to inspect the vehicle.)
6. After TAC authorizes the procedure, attach the before and after protocols to the TAC ticket. In addition, e-mail
a scanned copy of the before and after alignment measurements, along with a photo of the steering wheel
(only if not level), to [email protected].
© 2014 Audi of America, Inc.
Page 3 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
a. The email must include the following information:
- VIN
- Repair Order number or claim ID
- Mileage (from Repair Order)
- Dealer Code
b. Photo of the steering wheel should be a JPEG file and must clearly show how far the steering wheel is offcenter.
c. The before and after alignment measurements must be a scanned copy of the original in either PDF or
JPEG format. Do not fax or send a photocopy of the documents. See the following examples of acceptable
and unacceptable copies (Figure 4 and Figure 5).
Examples of acceptable scanned copies with alignment values that are easy to read:
Figure 4. Examples of acceptable copies.
© 2014 Audi of America, Inc.
Page 4 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Examples of unacceptable copies with alignment values that are missing or are difficult to see.
Figure 5. Examples of unacceptable copies.
© 2014 Audi of America, Inc.
Page 5 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
4490
Damage Code:
0011
Labor Operations: Use appropriate SRTs from Elsa based on the
alignment steps performed.
XXXX XXXX
XX TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2030275/10
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2030275) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.