LI82.60-P-077495

A26/17 - MBUX multimedia system (Head
unit) NTG7 - Radio function is not available
Topic number
LI82.60-P-077495
Version
1
Function group
82.60 - Radio, audio, video systems
Date
2/15/24
Validity
NTG7*2 model series 118, 167, 177 and 247 with SA
code 521, 525 with software release E329.5 or E330.6
Reason for change
Complaint
After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example.
Attachments
File
Description
LI82.60-P-077495.jpg
Radio screen loading
Cause
Software version
Remedy
A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.
NOTE: The information contained in this document is intended for use by trained, professional technicians with the
knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz
approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and
provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect
is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a
symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of veNaN.NaN.NaN NaN:NaN:NaN
© Copyright Mercedes-Benz AG
IKURTIS
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hicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes
resulting in the same or similar symptoms or conditions described in this document, and trained professional service
technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained
in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way.
Symptoms
Communication/information > Entertainment > Radio > Radio mode is not selectable
Communication/information > Entertainment > Radio > Individual functions are not selectable/not available in radio
mode
Communication/information > Entertainment > Radio > Malfunction
Communication/information > Entertainment > Radio > Device unavailable
Operation numbers/damage codes
Op. no.
Operation text
82-770
REPLACE HEAD UNIT
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© Copyright Mercedes-Benz AG
Time
IKURTIS
Damage
code
Note
8210N
Please refer to the GI document
when invoicing
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