OTA-24240201
Service Bulletin Details
Public Details for: OTA-24240201
Mercedes-benz ag (??A???A???A?Mbag??A???A???A?), the manufacturer of mercedes-benz vehicles, has determined that on certain my20-23 a-class, c-class, cla, cls, e-class, gla, glb, glc, gle, gls, amg gt, s-class (177, 205, 118, 257, 213, 238,
Models from 2023
Models from 2022
Models from 2021
Models from 2020
News Channel Update | Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle Sales Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services RE: Service Campaign OTA Notification Communication Module Software Update – nonMercedes Me Connect OTA MY20-23 A-Class, C-Class, CLA, CLS, E-Class, DATE: February 9, 2024 GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) IMPORTANT SERVICE CAMPAIGN INFORMATION No Action Required by Dealer Over-the-Air (“OTA”) Information Only Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis February 9, 2024 Service Campaign OTA Notification Campaign No. : Campaign Desc. : Communication Module Software Update N/A 23P5497718 – Non-Mercedes Me Connect OTA This is to notify you of the Service Campaign OTA update for the communication module system software in 25,451 Model Year (“MY”) 2020-2023 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Background Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. All customers have been mailed a letter informing them of this OTA software update. Parts are not required for repair. Remedy software will be pushed via OTA. Issue What We’re Doing Parts Vehicles Affected 2020-2023 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class Vehicle Model Year(s) Vehicle Model Vehicle Populations Total Campaign Population 25,451 Next Steps/Notes Customer Letter Customer Letters were mailed January 5, 2024. AOMS/SOMS AOMs – This OTA campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicle. Sufficient battery voltage may be required for the OTA update to be initialized. If the vehicle has not been driven in four or more weeks, the ignition should be cycled to initialize the process. Instructions to verify a successful OTA update: Dealers can check for a successful OTA update in VeDoc. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis VeDoc Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "Hermes - control unit" (Figure 1, B). If any of the Object Numbers (Figure 1, C) match "A 247 902 78 15", then the OTA update was successful. Figure 1 – Successful OTA update in VeDoc Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600