24-NA-040

Bulletin No.:
Service Bulletin
Date:
24-NA-040
March, 2024
INFORMATION
Subject:
Brand:
Warranty Parts Center (WPC) Information for Shipping Hazardous Materials (Hazmat) –
U.S. ONLY
Model:
Model Year:
VIN Breakpoint:
from
to
from
to
2015
2024
—
—
Engine:
Transmission:
—
—
BrightDrop
Buick
Cadillac
All Passenger Cars
and Trucks
Chevrolet
GMC
Important: This technical service bulletin (TSB) can
only be completed by BrightDrop dealers or BrightDrop
certified repair facilities who have met all BrightDrop
specific training, tool and equipment requirements.
Repairs must be performed by a technician who has
successfully completed the required training
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Important: This document does not list all
requirements and is only meant to provide an overview
of the hazmat shipping process. The information
included is not a substitute for required hazmat training
or reviewing of applicable regulations when
transporting items considered dangerous goods under
Title 49 of the Code of Federal Regulations (49 CFR).
An electronic version of 49 CFR is available here:
https://www.ecfr.gov/current/title-49
Copyright 2024 General Motors LLC. All Rights Reserved.
General Information
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All hazmat parts being returned to the WPC must
be shipped using Central Transport. Hazardous
materials should never be sent by air
transportation to the WPC.
NOTE: If the WPC receives parts requested for
return considered dangerous goods under 49 CFR
and they were shipped improperly, the claim will
be subject to debit.
As the shipper of record, the Service Agent is
responsible for compliance with all applicable
international, federal, state, provincial, or local
dangerous goods transportation laws. This
includes, but is not limited to, ensuring materials
are properly classified, described, packaged,
marked, and labeled, and are in proper condition
for transportation according to the applicable
regulations of the Department of
Transportation (DOT).
Failure to follow federal dangerous goods
transportation laws may result in a violation of the
U.S. Hazardous Materials Transportation Act. “A
person who knowingly violates a requirement of
the Federal hazardous material transportation law,
an order issued thereunder, this subchapter,
subchapter C of this chapter, or a special permit or
approval issued under this subchapter applicable
to the transportation of hazardous materials or the
causing of them to be transported or shipped is
liable for a civil penalty of not more than $96,624
for each violation, except the maximum civil
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March, 2024
penalty is $225,455 if the violation results in death,
serious illness, or severe injury to any person or
substantial destruction of property. There is no
minimum civil penalty, except for a minimum civil
penalty of $582 for violations relating to training
When the violation is a continuing one, each day
of the violation constitutes a separate offense.”
Source: 49 CFR 107.329.
When shipping hazardous materials, every
Service Agent must supply an emergency
response phone number that is answered 24
hours/day, 7 days/week, 365 days/year. General
Motors (GM) has contracted with InfoTrac to
provide this service for all GM Service Agents in
the continental U.S. to ensure compliance related
to 49 CFR 172.604. The InfoTrac emergency
response phone number is 1-800-535-5053,
account #98073. Should the 1-800 number be
unavailable, 1-352-323-3500 is the back-up
number.
Training
• The Service Agent is responsible for having at
least one properly trained and certified hazmat
specialist on site to ensure compliance with 49
CFR 172.704. Training is available through the
following resources (list is not all-inclusive):
• DGI Training, www.dgitraining.com
• Hazmat School, www.hazmatschool.com
• HazmatU, www.hazmatu.org
• Lion Technology, www.lion.com
Step 1 - Determine if Claim is Hazmat
If a part is fuel-related:
• Fuel-related parts that have been used on a
vehicle are considered hazmat as they contain
residual fuel.
• Using the Labor Operation from the part return
request, refer to the WPC – Hazmat Related Labor
Operations list found on the GlobalConnect App
Center under Service Forms > General
Information.
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Bulletin No.: 24-NA-040
If the Labor Operation is listed on the WPC –
Hazmat Related Labor Operations list and the
part requested has been in contact with a
flammable liquid (i.e., fuel) then the request is
considered hazmat.
If the Labor Operation is not listed on the WPC –
Hazmat Related Labor Operations list, the
request may still be considered hazmat.
• If a request has a part that is considered
hazmat the request is considered hazmat even
though it is not the causal part or is not
reflected in the Labor Operation.
• EXAMPLE: Labor Operation 4062390 – Valve
Lifter Replacement is not on the WPC –
Hazmat Related Labor Operations list;
however, if a fuel feed pipe was replaced as
part of the repair, then the request is
considered hazmat since the fuel feed pipe is
hazmat.
The WPC – Hazmat Related Labor Operations list
also contains non fuel-related labor operations
where the parts involved in the repair are
considered hazmat (batteries, air bags, seat belt
pretensioners, etc.).
If a part is not fuel-related:
GM has given dealers access to the Dangerous
Goods Information System (DGIS) database to
help determine whether a part such as a shock
absorber is considered hazmat.
Using the Part Number, go to the https://
www.gmspomsds.com
If the part number is in the database (i.e., hazmat),
the regulations will be displayed.
Bulletin No.: 24-NA-040
March, 2024
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6557565
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If the part number is not in the database, the
search results will show ‘Page 0 of 0’.
Note: The WPC – Hazmat Related Labor Operations
list and the DGIS site are not all-inclusive and intended
only as guides, always refer to 49 CFR.
If you are still unable to determine if the request is
hazmat, contact the WPC at
[email protected] or 248-371-9900.
Step 2 - Prepare the Bill of Lading (BOL)
• Hazardous materials must be shipped to the WPC
using Central Transport.
• Go to the Global Warranty Management (GWM)
system.
• Locate the ‘Transaction Detail’ page. Refer to the
latest version of Service Bulletin 99-00-89-019 for
instructions, if needed.
6557567
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Create a shipping label by clicking on the
‘Generate Shipping Label’ link.
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March, 2024
Bulletin No.: 24-NA-040
6567292
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In the ‘Shipping Label’ box, enter the Service
Agent’s contact name and phone number; click
‘SAVE AND PRINT’.
6557572
Bulletin No.: 24-NA-040
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March, 2024
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In the ‘Shipping Providers’ box, select ‘HazMat
Parts – Central Transport’.
A blank BOL will be generated from Central
Transport and must be completed.
Enter the Service Agent information in the ‘Ship
From’ area (required fields).
Leave ‘Collect’ checked to ensure that the
shipment is properly billed to GM.
• Collect is only accepted on parts requested by
the WPC. The shipper will be responsible for
the charges if parts are shipped collect that
were not requested by the WPC.
Enter the transaction number (required field).
Determine the UN# that goes with the type of part
being shipped
• A UN (United Nations) number (UN#) is used
by the Department of Transportation (DOT) as
a method of identification and classification of
products for the purpose of shipping hazardous
goods.
The BOL is pre-populated with the most common
UN numbers used by Service Agents when
returning parts to the WPC and their descriptions.
Locate the line on the BOL that matches the UN#.
If the UN# is not listed, refer to 49 CFR 172.101,
Hazardous Materials Table, to find the correct
information and enter the UN# and description on
a blank line.
Enter the Quantity, Type of Package (box, pallet,
etc.), and Weight on the line next to the
appropriate UN#.
Enter an X in the Hazmat or H.M. column next to
the appropriate UN#.
If you need help filling out the BOL, refer to the
DOT Guide for Preparing Shipping Papers, https://
ai.fmcsa.dot.gov/newentrant/MC/Examples/
Shipping_Paper_Guide.pdf
6557576
Example of correct BOL for UN2794 shown above
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March, 2024
Bulletin No.: 24-NA-040
Examples - Common BOL Errors
6557577
BOL ERROR – Incorrect Commodity Description
Marked With “X” in Hazmat Column:
Shipping UN2794, Batteries, but filled out the first line
in error.
6557580
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BOL ERROR – Missing “X” in Hazmat Column
next to Commodity Description.
Bulletin No.: 24-NA-040
March, 2024
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6557581
BOL ERROR – Missing Quantity, Type of Package
and/or Weight
6557583
BOL ERROR – Quantity and/or Weight on
Incorrect Commodity Description Line
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March, 2024
Bulletin No.: 24-NA-040
6557584
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BOL ERROR – Incorrect/Missing Emergency
Contact Number
If you use your own or a blank BOL, the
emergency contact number must be added.
6557586
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The Hazmat BOL available through the ‘Shipping
Providers’ box in GWM has the InfoTrac
emergency contact number and GM Dealer
account number pre-populated.
Step 3 - Prepare the Shipment
• When generating the shipping label/BOL from
GWM, also print the ‘WPC Warranty Parts Return
to GM’ label (sometimes referred to as the WPC
Sheet). Include the WPC sheet, a hardcopy of the
Job Card/Repair Order with technician comments,
and any other documentation which supports the
repair inside the box with the parts being returned.
To protect the documents, place them in a plastic
packing bag and securely attach it to the
appropriate part. If needed, plastic packing bags
can be obtained from the WPC by completing the
WPC – Material Request Form (U.S. Only) found
on the GlobalConnect App Center under Service
Forms > General Information.
Bulletin No.: 24-NA-040
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March, 2024
Box must be clean, free of damage and
extraneous labels. Hazmat packaging, if required,
is available through the following resources (list is
not all-inclusive):
• Labelmaster, https://www.labelmaster.com/
shop/products
• Uline, https://www.uline.com/
• Apply Class label. Hazmat warning labels are
available through the following resources (list is
not all-inclusive):
• Grainger, https://www.grainger.com/category/
packaging-shipping/package-labelsshipping-equipment/special- handlinglabels-placards/hazardous-materials-dotshipping-labels-placards
• Labelmaster, https://www.labelmaster.com/
shop/labels/hazmat-labels
• Information on label specifications is covered
in 49 CFR Section 172.407, https://
www.ecfr.gov/current/title-49/subtitle-B/
chapter-I/subchapter-C/part-172/subpart-E/
section-172.407
• Box must include the UN # and the proper
shipping name (description) on the same side of
the box as the class label. The description can be
part of the label or handwritten on the box, as long
as it is legible.
Frequently used UN numbers with proper shipping
names
UN3363 – Dangerous goods in apparatus, 9,
ERG #171
• Box Label = Class 9
UN2794 – Batteries, wet, filled with acid, 8, ERG #154
• Box Label = Class 8
– If the Service Agent is contacted to return a lead
acid battery, the WPC will supply a shipping box
to use that includes the necessary labels and
packing materials.
– If you do not receive a box for your battery return
within 5 – 7 days, please contact the WPC.
UN3268 – Safety devices, 9, ERG #171
• Box Label = Class 9
UN3480 – Lithium-ion batteries, 9, ERG #138
• Box Label = Class 9
For more information, refer to the DOT Hazardous
Materials Markings, Labeling and Placarding Guide,
https://www.phmsa.dot.gov/sites/phmsa.dot.gov/files/
docs/chart%2015.pdf
Page 9
Shipping of Engines
• Engines that have been run or “hot tested” (i.e.,
had fuel in them) are considered hazardous
material or dangerous goods.
• If the Service Agent is contacted to return an
engine, they MUST prepare the engine as follows:
– DRAIN ALL FLUIDS.
– Transfer all shipping plugs from the service
engine to the returning engine or cover open
cavities with tape.
– Lower the engine into a plastic bag to ensure
capture of any residual fluid leakage, place an
absorbent drainage mat onto the base of the
original service engine shipping container (box
or pod), and place the bagged engine into the
original service engine shipping container.
– Bolt and strap the engine to the supporting pallet
and cover with the proper lid.
• NOTE: Engines returned exactly in this manner,
will NOT need any added or special hazardous
material packaging or labels when returned to the
WPC using Central Transport (U.S. only).
Reference: 49 CFR Section 173.220, https://
www.ecfr.gov/current/title-49/subtitle-B/chapter-I/
subchapter-C/part-173/subpart-E/section-173.220
6557588
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In the ‘Shipping Providers’ box, select ‘Over 100
lbs (Non HazMat Only)’
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Bulletin No.: 24-NA-040
6557636
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On the BOL, you MUST complete the Hazardous
Materials Declaration indicating that the engine
has been purged.
Examples - Correct Labeling
6557641
CORRECT Labeling - Box with Class Label which
Includes Description
6557639
CORRECT Labeling - Box with Class Label and
Description Label on the Same Side
Bulletin No.: 24-NA-040
March, 2024
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Packaging ERROR – Missing Class Label
• All hazmat packages must have a Class label
that meets requirements of 49 CFR 172.407,
Label Specifications.
Packaging ERROR – Missing Commodity
Description (Same As BOL)
• All hazmat packages must have the UN# and
the proper shipping name (description) on the
same side of the box as the Class label. The
description may be a printer label or
handwritten on the box, as long as it is legible.
Packaging ERROR – Incorrect Commodity
Description (Same As BOL)
• The description on the package must match
the description on the BOL.
Shipping ERROR – Did Not Use Approved Carrier
(Central Transport)
6557642
CORRECT Labeling - Box with Class Label and
Hand-written Description on the Same Side
Examples - Common Packing and Shipping Errors
6557644
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6557643
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Packaging ERROR – Incorrect Class Label
Class 3 label (Flammable Liquid) used on UN3363
(Dangerous Goods in Apparatus) part. UN3363
requires a Class 9 label (Miscellaneous
Hazardous Material).
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• Hazmat parts cannot be shipped using UPS.
When printing the shipping label, select
‘HazMat Parts – Central Transport’.
Shipping ERROR – Did Not Use Provided Box for
12V Battery
• For UN2794, the WPC will supply a
shipping box.
Shipping ERROR – Part Not Considered Hazmat
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Bulletin No.: 24-NA-040
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• A part that is not considered hazmat for
shipping purposes, but is shipped with hazmat
labels and BOL, is incorrect.
Step 4 - Shipping
• Hazardous materials must be shipped to the WPC
using Central Transport.
• To schedule a pick-up, call Central Transport at
586-467-1900 (the number is found at the top of
the BOL).
• You must notify Central Transport you are
shipping a hazardous part at this time.
• Write down the pick-up number provided.
• GM allows 21 days to return parts; to make sure
the parts being requested are delivered on time,
please have them shipped within 7 days of the
request notification.
• If there are carrier delays or other issues, refer to
the latest version of Service Bulletin 99-00-89-019
for instructions on using WPC – Form A – Carrier
Shipping Issue found on the GlobalConnect App
Center under Service Forms > General
Information.
• When the carrier arrives, sign and date the BOL
and have the driver do the same. Make a copy for
your records.
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March, 2024
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• NOTE: Federal regulation requires the BOL be
signed by the shipper. Failure to do so violates
the 49 CFR requirement and risks liability for
civil penalties. An unsigned BOL will result in
the driver not picking up the part.
• The driver will put a sticker on the BOL with a
Central Transport Pro number.
• The Pro number is your tracking information to
check the status of your freight.
• It is the Service Agent’s responsibility to track the
package on the Central Transport website at
https://www.centraltransport.com/tools/
track-shipment before calling WPC Customer
Service with any receiving concerns.
Important: The information included in this document
is not a substitute for required hazmat training or
reviewing of applicable regulations when transporting
items considered dangerous goods, always refer to 49
CFR, https://www.ecfr.gov/current/title-49.
Version
1
Modified
Released March 04, 2024
Glossary
BOL - Bill of Lading
CFR - Code of Federal Regulations
DOT - Department of Transportation
ERG# - Emergency Response Guide Number
GM - General Motors
GWM - Global Warranty Management
Hazmat - Hazardous Material/Dangerous Goods
UN# - United Nations Number
WPC - Warranty Parts Center
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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