MAS003792

TECHNICAL SERVICE OPERATIONS
MAS003792 MCL 24-05
Circular Letter
FROM: Maserati TSO
TO: Maserati Network
MDEVO 3 Diagnostic Tool
DATE: February 19, 2024
On September 13th, 2021, the new MDEVO 3 ("Maserati Diagnosi EVO 3") was introduced alongside the
MDVCI 2 ("Maserati Diagnosi Vehicle Communication Interface 2"), both of which are available as kits. This
introduction signifies the latest advancements in Maserati's diagnostic tools, providing updated features
and capabilities for improved vehicle diagnostics and communication interfaces. The kits include the
MDEVO 3 system and the MDVCI 2 interface, offering a comprehensive solution for diagnosing and
communicating with Maserati vehicles.
The MDEVO 3 kits are available for order through the Spare Parts Department and can be ordered
through the Parts Help Desk using PHD type: “Workshop Equipment Catalog”. They are identifiable by the
following part numbers:
•
•
•
P/N: 900030476
P/N: 900030477
P/N: 900030478
MDEVO 3 FULL KIT
MDEVO 3 LIGHT KIT
MDEVO 3 EXTRA-LIGHT KIT
NOTE: New MDEVO 3 FULL KIT and LIGHT KIT includes an MDVCI 2.
An MDEVO 3 FULL KIT is mandatory for all newly opening Authorized Service Centers/Dealers.
An MDEVO Gen. Diagnostic Tool and the MDVCI 2 are currently mandatory for all existing Dealers.
MDEVO 3 LIGHT KIT and EXTRA-LIGHT KIT can be bought by an Authorized Dealer ONLY after he already
owns an MD FULL KIT or an MDEVO / MDEVO 2 / MDEVO 3 FULL KIT.
Together with MDEVO 3 LIGHT KIT and EXTRA-LIGHT KIT, it is possible to buy the new MDEVO 3 DOCKING
STATION P/N 900030488.
Contact your Regional AfterSales Manager (RAM) or the Technical Support Helpdesk if you have any
questions. ([email protected])
Thank You for your continued support and cooperation.
Maserati North America
Aftersales Dept.
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 1 of 14
Tools compatibility, MDEVO 3 new features, spare parts list, sales policy, license
management and technical support
1.
Compatibility
MDVCI2
MDVMM
MDVMM EVO
MDVMM EVO 2
MDEVO
Docking Station
MDEVO 3
Docking Station
Y
Y
N
N
N
MDEVO
Y
Y
Y
Y
Y
Y
N
MDEVO 2
Y
Y
Y
Y
Y
Y
N
MDEVO 3
Y
Y
Y
Y
Y
N
Y
MDEVO 3
N
MDEVO 2
Y
MDEVO
MD
MD
MDVCI
The following grid summarizes the compatibility between the different diagnostic components:
MDVCI
Y
Y
Y
Y
MDVCI2
N
Y
Y
Y
MDVMM
Y
Y
Y
Y
MDVMM EVO
Y
Y
Y
Y
MDVMM EVO 2
N
Y
Y
Y
N
Y
Y
N
N
N
N
Y
MDEVO
Docking Station
MDEVO 3
Docking Station
N
N
The following grid summarizes the compatibility between the different diagnostic components
and the vehicles:
MD
VEHICLES
Old vehicles
(old QP / Ghibli, 3200GT,
M138, M139, M145)
M156 / M157 / M161
All MYs, present
and future
M240 / M182 / M189
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MDEVO / MDEVO 2 / MDEVO 3
Commercial
Name
+ MDVCI
+ MDVCI
+ MDVCI 2
…
GranTurismo
Y
Y
Y
N
Y
Y
N
N
Y
Quattroporte
Ghibli
Levante
MC20
Grecale
GranTurismo
MAS003792
All rights reserved. Reproduction or translation in
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Page 2 of 14
TECHNICAL SERVICE OPERATIONS
Technical information
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
TECHNICAL SERVICE OPERATIONS
EVO 3 Specifications and Layout
Page 3 of 14
MEVO 3 Specification
MDEVO 3 is the upgrade of the MDEVO 2: it is the last generation tablet: the new features are listed below
(the improvements compared to MDEVO 2 are highlighted in green).
MDEVO 3
MDEVO 2
Display
Display
Size
13.3 inches
13.3 inches
Resolution
1920x1080
1366x768
Panel Brightness
500 nits
400 nits
Touch
Multi-touch Capacitive
Single-touch Resistive
Graphic
Intel®
Intel® HD Graphics 520
UHD Graphics 620
System
System
Processor
3.90 GHz Intel® Core™
i5-8265U
3.00 GHz Intel® Core™ i56300U
System Memory
16GB SODIMM DDR4-2400
8GB DDR3
Storage
1T M.2 SSD
512GB SSD
Operating System
Win 10 Enterprise LTSC 64bit
Win 10 Pro 64bit
WLAN
2 x 802.11 a/b/g/n/ac
1 x 802.11a/b/g/n/ac
Bluetooth®
5.0
4.1
Webcam
External
Internal
I/O Ports
I/O Ports
Docking Connector
1 x Docking connector
1 x Docking connector
LAN
1 x RJ45-10/100/1000 Mbps
1 x RJ45-10/100/1000 Mbps
USB Port
4 x Type-A 3.0, 1 x Type-C 3.1
2 x Type-A 3.0, 1 x Type-A 2.0
SD
1 x SDXC Slot
1 x SDXC Slot
Mechanical
Mechanical
Dimension (W x L x H)
338.2 x 240 x 30 mm
(13.3 x 9.4 x 1.18 inches)
349 x 244 x 46 mm
(13.7 x 1.8 x 9.6 inches)
Weight
2.2 kg
2.25 kg
Environment
Environment
Operating Temperature
-10°C to 50°C
(14°F to 122°F)
-10°C to 50°C
(14°F to 122°F)
IP Proof
IP54
IP65
Drop Resistance
120 cm
(4 feet)
90 cm
(3 feet)
Power
Power
Battery
15.4V, 5900 mAh Li-Polymer
10.8V, 6200 mAh Li-Ion
Battery Operating Time
More than 10 hours
12 hours
Adapter
Input: 100-240V AC, 50-60Hz
Output: 19V DC, 3.42 A
Input: 100-240V AC, 50-60Hz
Output: 15.6V DC, 7.05 A
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 4 of 14
TECHNICAL SERVICE OPERATIONS
2.
MASERATI P/N
DESCRIPTION
EXTRA
LIGHT
LIGHT
FULL
N/A
MDEVO 3 (TABLET)
X
X
X
900030479
MDEVO 3 BAG
X
X
X
900030481
MDEVO 3 EXTERNAL CAMERA
X
X
X
900030482
MDEVO 3 AC/DC ADAPTER
X
X
X
900030483
ETHERNET CABLE 2 MT.
X
X
X
900030484
MDEVO 3 CAR CHARGER
X
X
X
900030485
MDEVO 3 POWER CORDS
X
X
X
900028996
KIT MDVCI 2
X
X
900030940
KIT MDVMM EVO 3
-
-
X
900030488
MDEVO 3 DOCKING STATION
-
-
X
TECHNICAL SERVICE OPERATIONS
EVO 3 Kits Breakdown and Spare parts
To prepare Dealerships for additional volume and models, when purchasing a second tool, we suggest
existing Dealers to purchase an MDEVO 3 LIGHT KIT (instead of an MDEVO 3 EXTRA-LIGHT KIT).
This will increase the capacity to diagnose more vehicles in parallel.
3. Spare Parts list
MDEVO 3 Spare Parts will be sent to you through the Maserati Parts Department.
Part Number
Description
900030476
900030477
900030478
MDEVO 3 FULL KIT
MDEVO 3 LIGHT KIT
MDEVO 3 EXTRA-LIGHT KIT
900030479
MDEVO 3 BAG
900030481
MDEVO 3 EXTERNAL CAMERA
900030482
MDEVO 3 AC/DC ADAPTER
900030483
ETHERNET CABLE 2 MT.
900030484
MDEVO 3 CAR CHARGER
900030485
MDEVO 3 POWER CORDS
900030486
MDEVO 3 BATTERY
900030487
MDEVO 3 STYLUS PEN
900030488
MDEVO 3 DOCKING STATION
900028996
KIT MDVCI 2
900028995
MDVCI 2 (VCI UNIT)
900084514
USB CABLE
900084515
ODB LINK CONNECTOR CABLE
900084516
LOOPBACK TEST CONNECTOR FOR SELF TEST
900084517
4-WIRE CABLE
900084518
USER MANUAL
900084519
WI-FI DONGLE
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
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Page 5 of 14
KIT MDVMM EVO 3 Included in the kit:
900027781
"S" Hook
900027774
Multimeter style test probe (black)
900027775
Multimeter style test probe (red)
900027776
Small crocodile clip (black)
900027777
Small crocodile clip (red)
900027772
Dolphin clip (black)
900027773
Dolphin clip (red)
900027778
Electronics Acupuncture Probes
900027787
2 pin breakout lead
900028385
4mm shrouded to unshrouded adaptor black
900028386
4mm shrouded to unshrouded adaptor red
900028388
Cable: USB A male to mini 5 pin 2m
900027782
Cable Identifier Kit (5mm)
900028387
Breakout lead for mini style fuses
900027783
WPS500X low-pressure transducer calibrated & labeled
900027783
Compression Hose M10 for Maserati (deep reach)
900028286
Maserati 12mm compression hose
900028377
Dolphin clip (blue)
900028376
Small crocodile clip (blue)
TECHNICAL SERVICE OPERATIONS
900030940
Included in the in the MDVMM EVO 2 KIT
673009614
Cable: BNC to BNC 5m
673009615
Accelerometer
673009616
USB 3.0 Cable
673009617
Optical sensor 3.5 mm jack
673009618
BNC BNC cable Blue
673009619
BNC BNC cable Red
673009620
BNC BNC cable Green
673009621
NVH Interface
673009622
BNC to BNC cable yellow
673009623
Optical interface and battery
673009626
Telescopic pack: 45x45 length 80-120mm
673009627
Mounting magnet for accelerometer
New items in MDVMM EVO 3 KIT
900030953
MDVMME3 - MASERATI PICOSCOPE 4425A-002 with USB cable (spare)
900030942
MDVMME3 - MASERATI PICOSCOPE 4425A-002
900030943
MDVMME3 - PicoBNC+ Compact 60A current clamp
900030944
MDVMME3 - PicoBNC+ 2000A current clamp BNC
900030945
MDVMME3 - PicoBNC+ Test Lead: 4mm permanent ground 3m Blue
900030946
MDVMME3 - PicoBNC+ Test Lead: 4mm permanent ground 3m Red
900030947
MDVMME3 - PicoBNC+ Test Lead: 4mm permanent ground 5m Green
900030948
MDVMME3 - PicoBNC+ Test Lead: 4mm permanent ground 5m Yellow
900030949
MDVMME3 - Reflecting tape for prop shaft balancing
900030952
MDVMME3 - MDVMM EVO 3 BAG
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 6 of 14
Sales Policy
MDEVO 3 kits and spare parts can be purchased in Modis, at the same conditions as for any other
technical tool in the catalog. MDEVO 3 LIGHT KIT and MDEVO 3 EXTRA-LIGHT KIT can be bought by an
Authorized Dealer ONLY after he already owns an MD FULL KIT or an MDEVO / MDEVO 2 / MDEVO 3 FULL
KIT. RAMs and PHD (Parts Help Desk) are at your disposal for any further information or support.
5.
Annual costs
The costs for registration and license for each active MD, MDEVO, MDEVO 2, and MDEVO 3 tool have
been consolidated into one annual fee, invoiced on a quarterly basis.
The annual fee for MD, MDEVO, MDEVO 2, or MDEVO 3 tools is independent from the type of the tool, and
its details are defined below:
6.
TOOL
ANNUAL FEE
START DATE
First Dealer’s
diagnostic tool
Included in the
Aftersales Services Fee
(Invoice Code “FEES AS D_I”)
Activation date
of the tool
First Sub-Dealer’s
diagnostic tool
Included in the
Aftersales Services Fee
(Invoice Code “FEES AS SUB”)
Activation date
of the tool
Additional
diagnostic tool
NOT included in the
Aftersales Services Fee
(Invoice Code “FEES AS AD_TOOLS”)
January 1st following the
activation date
of the tool
License management (renewals and software updates)
The license will be automatically renewed yearly, based on the number of MD, MDEVO, MDEVO 2, and
MDEVO 3 Systems owned and active by each Dealer code.
If the commercial relationship between the dealer and Maserati S.p.A. is terminated, the license will
remain active only if the same dealer requests it. In this case, the license activation mode will switch to
that provided to independent repair centers, in compliance with regulations valid at the time of
application.
The software will be automatically updated as soon as updates are available, with no additional costs, by
connecting the system to the Internet and running the automatic update tasks.
7.
Technical Support (and handling of defective testers)
The registration fee includes a technical support service with help desk in several native languages: the
technical staff that will respond to your requests has full knowledge of the system, so that any software
problem may be corrected, and defective components (in the event of hardware faults) repaired. In the
latter case, you will be sent a replacement part.
The operating procedures for requesting our technical support and the warranty conditions are detailed in
Attachments A and B.
8.
General conditions of use of the software license, warranty, and technical support service
The attachments hereto describe all the general conditions of use of the software license, warranty, and
technical support service.
Namely:
•
Attachment A: General conditions of software use, activation, and technical support procedures
•
Attachment B: shows the warranty conditions.
This letter and the attachments thereto represent the general conditions of use and must be carefully read
by the user. When activating the system, following the procedures described in Attachment A, this letter
will be sent once again to the e-mail address of the applicant together with the activation codes.
By entering the codes provided and so activating the system (as described in Attachment A) you
acknowledge and consequently accept the general conditions of use described in this document and all
of its parts.
9.
Request procedure for resale to Independent Operators
The procedure to request the Independent Operator MDEVO user code and MDEVO tool ordering are
described in Attachment C: Request procedure for resale to Independent Operators (operations
performed by the Authorized Maserati Dealer).
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 7 of 14
TECHNICAL SERVICE OPERATIONS
4.
General conditions of software use, activation, and technical support procedures
1.
General conditions of use of Maserati Diagnosi and Maserati Diagnosi EVO / EVO 2 / EVO 3 software
license and Maserati Diagnosi EVO / EVO 2 / EVO 3 accessories:
1.1 MASERATI S.p.A. is the owner of the copyright and all rights relating to the software used and
included in the product.
1.2 MASERATI S.p.A. grants the purchaser the software user license limited to the country in which the
same software is sold.
1.3 The price of the product includes the amount paid for the license and the technical support as
well as update services up to the end of the calendar year in which the product is sold.
1.4 The license is not exclusive and is open-ended, subject to the provisions set out in the following
paragraph 1.6. The user accepts this license by entering the activation codes and so activating
the system. If the purchaser, after reading the circular letter MAS002765 containing this
Attachment, decides not to accept these conditions, he may renounce purchasing by returning
the unopened product package by and not later than 8 days from purchase: The renunciation will
result in the withdrawal from the agreement with Maserati S.p.A. for the sale of and assistance to its
products. With the system activation, the warranty period is started, and the purchaser
acknowledges and accepts the warranty and technical support conditions. If the purchaser
avails himself of the right mentioned in the above paragraph, i.e. he returns the unopened
product package, the warranty will be immediately forfeited.
1.5 The license is granted for the use of the Maserati Diagnosi system products only, intended for the
diagnostics and repair of motor vehicles according to the procedures described in the
accompanying instruction manuals and forming an integral part of the product as a whole. The
license may only be used within the purchasing company and may not be transferred to third
parties.
In case the tool is sold from one Dealer to another, an active license expires, and the buyer will
need to pay for his annual fee.
1.6 The license grants the right, where provided for by the system, to obtain the software updates,
technical upgrades, and technical support service as described in the following paragraph,
subject to payment of the update cost (please refer to the MASERATI price lists in force).
1.7 The purchaser undertakes not to modify, adapt, recompile, or copy the software, subject to the
provisions laid down in the current EC regulations regarding software copyright (Directive
91/250/CEE).
1.8 If the purchaser infringes the provisions set out in paragraph 1.2 and paragraph 1.7, the license
agreement will immediately be terminated, and the user may no longer use the product. Maserati
may request cancellation of the software. Maserati always reserves the right to request
compensation for damages.
1.9 In the event of operating failures or non-conformities, MASERATI shall not be liable for any
compensation for damage related to profit losses production stops, or anything else, as the
warranty is limited to repair or replacement of non-functioning software only.
1.10 The license agreement is governed by the Italian law.
1.11 Any dispute arising in connection with the license agreement shall be settled by the Court of
Modena.
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 8 of 14
TECHNICAL SERVICE OPERATIONS
Attachment A
Activation procedure
2.1 The first time the system is started, it will be configured in the language chosen by the user, and all
necessary operations for first activation will be performed. The MDEVO 3 and MDVCI 2 must be
connected as described in the” MDEVO Gen. Help Manual”, and the system must be connected
to the Internet, as described in the Maserati Academy Training Courses. The first time the Maserati
Diagnosi EVO 2 software is started, the application will open a window where the user must enter
the data required for activation. The request will be sent to the department where data conformity
will be checked, and the software activated.
2.2 The applicant will receive an email with the code to enter for activation and this circular letter with
attachments.
2.3 By entering the code and so activating the system, the user explicitly accepts all terms and
conditions provided for in this document.
3.
Technical support
3.1 Technical support request procedures
The supplier of the Maserati Diagnosi Helpdesk service is BOSCH.
The Maserati Helpdesk will provide support as follows:
Region
U.S.A.
Contact
 (+1) 888-812-5761
 [email protected]
AMERICAS
 (+1) 925-690-6155
 [email protected]
Working Time
08:00am - 6:00pm EST
Monday to Friday
U.S.A. w/d*
08:00am - 6:00pm EST
Monday to Friday
U.S.A. w/d*
Languages
English (US)
Spanish
English (US)
French (CA)
Spanish
(*) w/d = working days
The user may choose any of the above methods, as desired the help desk staff who answers the
call can support the user already during this first contact. The staff in charge of this service will
identify the type of fault found and will correct the system functionality according to the
procedures described in the following points 3.2 and 3.3.
The following information is required to receive quick and effective support:
•
•
•
•
Contact information: dealer code, e-mail, phone number, contact name.
Problem description (including picture or screenshots if available, affected VIN if relevant)
Affected Hardware: HW ID or S/N for MD or MDEVO, S/N for MDVCI, P/N or picture for MDVMM
parts.
Affected Software: application (SW Update, Maserati Diagnosi, PicoDiagnostics, PicoScope,
…), function, screenshots of the problem.
Full and extensive assistance is provided to:
•
Procedure for system registration
•
MASERATI DIAGNOSI and MASERATI DIAGNOSI EVO / EVO 2 / EVO 3 diagnostic software
installed on the MDEVO / MDEVO 2 / MDEVO 3 PC, for its first configuration, following
updates and for any functionality correction after identifying the problem/fault reported
by the user.
•
Picoscope Software
•
VCI Manager
•
Operating systems (Win10, Win8.1, and WinXP), in relation to their use, maintenance,
update, and any functionality correction after identifying the problem/fault reported by
the user. Use of the operating system means the use of those operating system features
which directly interact with the diagnostic system understood as vehicle
diagnostics/programming system.
•
Security package included in the MASERATI DIAGNOSI System.
•
System hardware
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 9 of 14
TECHNICAL SERVICE OPERATIONS
2.
In the event of a software fault, the skilled staff will guide the user to solve the problem and
recover functionality. If third-party software that is not covered by warranty nor approved by
MASERATI S.p.A. is installed, system recovery cannot be ensured; MASERATI S.p.A. may not be held
responsible for any system usage that does not comply with the instructions given in the user's
manuals provided. The help desk staff will in any case try to recover the system, subject to the
user's authorization, by resetting it to the initial conditions (all data stored will be lost). We therefore
recommend that you save your personal data elsewhere.
Maserati S.p.A. reserves the right to request compensation from the user in the case of recovery
costs incurred due to improper use, as provided for by the warranty conditions set out in
Attachment B.
TECHNICAL SERVICE OPERATIONS
3.2 Software recovery procedures
3.3 Hardware recovery procedures (Hardware exchange aka “swap”)
In the event of a hardware fault, our skilled staff will activate the replacement procedure for the
defective component. Within 48 hours of the request to the help desk, the user will receive a
replacement part (Refurbished verified component in perfect working condition), which will
become his property. Upon delivery, the user shall agree with the express courier entrusted with
how to return the defective component by and not later than 5 days after receiving the
replacement part. If the component is not returned within the term provided, the replacement part
shall be invoiced as per the price list under validity.
The defective component will be examined, and the repair procedure performed free of charge if
the warranty conditions set out under Attachment B apply.
If the defect is found to be due to improper use or falls in the exclusions provided for in the
warranty conditions, the costs incurred for the repair shall be charged to the user.
Customs and transport costs pertaining to the assistance service are included in the yearly fee.
Due to the complex international relations among the different countries, where necessary, the
user will have to temporarily bear the customs costs for importing the replacement part. For
returning the defective component, the user shall follow a procedure that will be advised by the
help desk in the return request.
The costs incurred shall be refunded with a credit note.
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 10 of 14
To ensure the proper functioning of the Maserati Diagnosi system, this must be connected
to the Internet (suggested minimum download speed: 10 Mb/s) with the following settings:
4.1 General protocols/ports:
4.1.1
HTTP/HTTPS protocol, 80/443 ports allowed.
4.1.2
Access to the protocol mentioned above is aimed at ensuring connection to the
following services.
TECHNICAL SERVICE OPERATIONS
4. Internet access configuration
4.2 Maserati Corporate:
4.2.1
Maserati.com [http://www.maserati.com]
4.2.2
ModisCS+ [https://modiscsplus.maserati.it]
4.3 Operating System services:
4.3.1
Microsoft Windows® Update [Windows® Update requires TCP port 80, 443, and
49152-65535. The IP address for the Windows® Update website constantly
changes, and it is not a fixed address. Also, there is no official publication of the
IP addresses. Microsoft® normally advises against defining IP addresses on the
firewall for this purpose]
4.3.2
Symantec Endpoint Protection (SEP) Antivirus [https://www.symantec.com]
4.4 Maserati Diagnosi services:
4.4.1
MD/MDEVO Diagnosis Server [https://prod-diagnosi.maserati.com]
4.4.2
MD/MDEVO Sofware Update Server [https://maseratidiagnosi.maserati.com]
4.4.3
MDEVO Software Update Download [https://d3pcjpmlh984tu.cloudfront.net]
4.4.4
MDEVO Software Update Download (China only) [https://s3.cn-north1.amazonaws.com.cn/maseratidiagnosi-china.maserati.com/ (China only)
4.4.5
IVH Update service [https://cdn-maseratidiagnosi.maserati.com]
4.5 Cybersecurity:
4.5.1
https://fed02.fcagroup.com/adfs/services/trust/13/usernamemixed
4.5.2
https://authdiag.fcagcv.com/cybersecurity/tool/v2/cybersecuritybridge4tool.as
mx
By entering the code and so activating the tool, the user declares to be aware that the
Maserati Diagnosi system, during its use, exchanges the vehicle’s data and the related
diagnostic job done on it with the Maserati servers.
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 11 of 14
Warranty conditions
1.
Term and validity
1.1 The warranty is a 4-year term, which starts upon the activation date (Activated by activation code).
1.2 The warranty includes the technical support service described in Attachment A
1.3 The warranty and technical support service are valid for kits described in this Letter and for all
Maserati Diagnosi EVO / EVO 2 spare parts that will be defined in dedicated communication.
2.
Warranty exclusions and limitations
2.1 Software:
2.1.1
Installation and use of peripherals chosen by the customer (webcam, etc.)
2.1.2
any faults due to improper use and/or installation of hardware peripherals by the customer
2.1.3
hardware problems on the same peripherals
2.1.4
Installation and use of other software chosen by the customer (image processing programs etc.)
2.1.5
any software or hardware faults due to wrong use and/or installation of other software (e.g.: games)
2.1.6
Installation and use of other diagnostic software chosen by the customer.
2.1.7
any software or hardware faults due to wrong use and/or installation of other diagnostic software
2.1.8
any operating fault due to viruses
TECHNICAL SERVICE OPERATIONS
Attachment B
If possible, the MDEVO / MDEVO 2 / MDEVO 3 PC will be restored to its initial conditions, subject to the
End User's approval.
2.2 Hardware:
2.2.1
loss or theft
2.2.2
costs incurred for installation and reallocation.
2.2.3
opening and/or repair of any device by unauthorized staff will immediately render the warranty
null and void.
2.2.4
costs incurred if no fault is found when the returned part is received (no fault found)
2.2.5
accidental damage, including breakage of or scratches on the LCD display.
2.2.6
defective LCD display pixels (not exceeding 0.002%)
2.2.7
components sublet and/or lent for use/leased to third parties.
2.2.8
damages caused by negligence, abuse, or misuse.
2.2.8.1 use or allocations other than those recommended in the maintenance instructions and
user manuals provided.
2.2.8.2 use of accessories and equipment not approved or incorrectly connected.
2.2.8.3 incorrect power supply
2.2.8.4 wrong connection of accessories
2.2.8.5 introduction of foreign liquids or matter
2.2.8.6 hardware problems caused by software (e.g. by viruses, programming, unauthorized
and/or software not included in that provided)
2.2.8.7 hardware problems caused by electric sources, and current fluctuations.
2.2.9
normal wear and tear:
2.2.9.1 wearing-out or breakage due to normal wear and tear or oxidation
2.2.9.2 scratches or dents
2.3 Damages directly or indirectly caused by:
2.3.1
wars, invasions, any kind of hostile action (even if there is no explicit declaration of war), civil
wars, riots, revolutions, insurrections, and coups.
2.3.2
Ionizing radiations, radioactive contaminations, nuclear radiations, any type of combustion, explosions
2.3.3
pressure waves caused by airplanes, or other types of sonic, ultrasonic, or subsonic airborne
phenomena.
2.3.4
environmental influences (electric storms, lightning, magnetic fields, etc.)
2.3.5
damages caused by foreign matters.
2.3.6
problems due to configurations controlled by the user.
2.3.7
parts whose identification codes have been removed/damaged.
2.4 Warranty conditions for special parts
2.4.1
The warranty is not applicable in the event of components being worn/damaged due to
careless use.
2.4.2
The MDEVO / MDEVO 2 / MDEVO 3 BATTERY warranty has a 6-month term, which starts upon the
delivery date of the device.
2.4.3
The Docking Station is covered by a one-year warranty and does not join the quick replacement
service using spare parts: it will only be repaired.
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 12 of 14
Request procedure for resale to Independent Operators (operations performed
by the Authorized Maserati Dealer)
The MDEVO tool can be ordered for an Independent Operator only after the Independent Operator user
code request has been approved.
1.
Requesting the Maserati Diagnosi user code
TECHNICAL SERVICE OPERATIONS
Attachment C
1.1.
The Authorized Maserati Dealer connects to the ModisCS portal and under the menu:
Aftersales/Independent Dealers/New Request (Figure 1, red arrow), enters requested data in all the
fields shown in Figure 1.
Figure 1
1.2.
Dealer needs to insert its data in the first three fields, and the Independent Operator’s data in
the next fields. Once the country has been selected, a menu will open for entering the remaining
data as shown in Figure 2.
Figure 2
1.3.
Enter the data and select” Check” to verify that the data are correct and “Save” to send the
request to Maserati.
1.4.
Once the request has been sent, you can view it by selecting “Request Management” in the
main menu of ModisCS (Figure 1, green arrow). While the request is pending approval, it will be in
“open” status (Figure 3).
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 13 of 14
TECHNICAL SERVICE OPERATIONS
Figure 3
1.5.
Maserati will assess the eligibility of the request and accept or reject it accordingly.
1.6.
If the request is rejected, to Maserati dealer will be sent a notification email giving the reasons
for the rejection.
1.7.
If the request is accepted, a Maserati Diagnosi User Code will be created and sent via
confirmation e-mail to the authorized dealer who has entered the request and to the e-mail address
indicated in the request fields.
1.8.
If the request is accepted, the code will be activated, and the Maserati Diagnosi tool can be
ordered as described in point 2. Interrogating the system as described above, the status will be
“confirmed” (Figure 4, red arrow) and the user code active (Figure 4, green arrow).
Figure 4
1.9.
The customer will need the Maserati Diagnosi User Code to use the tool and access the
services on the portal www.techinfo.maserati.com.
2.
Ordering procedure
2.1.
Only after completing the steps outlined in step 1, the Authorized Maserati Dealer can place
the order with Maserati Spare Parts Department.
2.2.
The Maserati Spare Parts Department will invoice parts to the Authorized Maserati Dealer,
and then the Authorized Maserati Dealer will resell parts to the Independent Operator.
© 2024 Maserati North
America. Aftersales
www.maseratiusa.com
MAS003792
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 14 of 14