N881

SERVICE ACTION
Subject:
Global Service Action
Number: N881
Publication No.: N881
Powertrain Control Module (PCM) Software Update
Model: Discovery (LR)
Model Year: 2017 - 2020
Model: Range Rover (LG)
Model Year: 2017 - 2020
Model: Range Rover Sport (LW)
Model Year: 2017 - 2020
Model: Range Rover Velar (LY)
Model Year: 2018 - 2020
Date of Issue: 26 March 2024
To:
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.
For the
Attention of:
The approved JLR retailer/authorized repairer.
Important:
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign replaces N747 with immediate affect.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
On certain 2017 model year to 2020 model year Land Rover and Range Rover vehicles the Malfunction Indicator Lamp (MIL) may
illuminate if the vehicle is refueled within 15 seconds of turning the engine off.​Diagnostic Trouble Codes (DTC) P0496-00 may be
stored in the Powertrain Control Module (PCM).
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer/authorized repairer.Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
SERVICE INSTRUCTION
- N881
SROs
Description
SRO
Time
Powertrain Control Module (PCM) software update 85.18.03 0.2
Drive in/drive out
02.02.02 0.2
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.
Warranty Information
Warranty claims should be submitted quoting program code N881 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option
Description
SRO
Time
N881
A
PCM software update 85.18.03 0.2
N881
B
PCM software update 85.18.03 0.2
Drive in/drive out
02.02.02 0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).
Table of Contents
REMOVAL AND INSTALLATION: SERVICE INFORMATION
REMOVAL AND INSTALLATION: DIAGNOSTIC INSTRUCTION - USING TOPIx CLOUD DIAGNOSTICS
SERVICE INFORMATION
1. Diagnostic Trouble Codes (DTC) P0496-00 will be stored in the PCM if the
vehicle has been refueled within 15 seconds of turning the engine off. DTC
P0496-00 will cause the Malfunction Indicator Lamp (MIL) to be illuminated on
the Instrument Panel Cluster. The DTCs will be cleared as part of the PCM
software update application completed in the Diagnostic Instruction. If the MIL
remains illuminated on the Instrument Panel Cluster after completing the
Diagnostic Instruction it is not related to this concern and further investigation
must be completed as part of a separate repair.
DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS
NOTE:
Modules already at the latest software level will not be available for update. If all module updates below cannot be completed due to already
being at the latest software level, email [email protected] with the Vehicle Identification Number (VIN) and campaign reference, for
the campaign to be closed.
1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
2.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
3.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
4. Update the PCM 5.
NOTE:
If required.
Select the link to enable transit mode.
6.
NOTE:
If required.
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.