A9124942073582_1

Technical Service Bulletin
91 Apple CarPlay: general troubleshooting for connection complaints
91 24 94 2073582/1 April 4, 2024.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All Audi Vehicles
2018 - 2025
All
Apple CarPlay
Condition
Customer states:
The customer can no longer reliably connect their iPhone to Apple CarPlay™.
• Automatic (re)connection of Apple CarPlay™ does not work.
• Connecting Apple CarPlay™ manually only works sporadically.
• Connecting via USB cable works as expected.
Workshop findings:
• The customer complaint can be reproduced using the customer’s phone.
• The customer’s phone can also be paired with other comparable vehicles.
Technical Background
Complaints regarding Apple CarPlay™ pairing can be caused by various MMI or phone settings, as well as
limitations with the phone’s software. We therefore recommend you always check the complaint using the
newest phone software.
Production Solution
Not applicable.
Service
If you cannot find a specific TSB regarding Apple CarPlay™ connectivity, please check the following
steps/settings first before doing further diagnosis. This may resolve the customer complaint.
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
In the MMI:
Delete all phone pairings: Press and hold on the affected phone in the Audi smartphone interface, a window
will then open with further information and the option to delete the connection.
Figure 1: Phone pairing information in the MMI.
In the MMI via the connection manager, check whether the Wi-Fi hotspot name matches the Bluetooth name
of the MMI (1).
Figure 2: Bluetooth name setting in the MMI.
© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 3: WiFi settings in the MMI.
If the Bluetooth name and the SSID do not match exactly, match them up. Make sure that the name is unique
(e.g., Do not just use ‘AUDI’). A password must also be set for the WiFi hotspot (2).
On the phone:
The screenshots were taken with an iPhone SE Gen2 with iOS 17.2 in English. The settings may vary
slightly depending on the iOS version, model, and language.
Delete BOTH (2.4GHz and 5GHz) vehicle Wi-Fi hotspots from the phone under Settings>Wi-Fi>Edit (top
right)>remove vehicle hotspots from the list of known networks.
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 4: Phone WiFi pairings.
Delete the vehicle Bluetooth pairing under Settings>Bluetooth>blue “i” next to the device>select “Forget
this device”.
Figure 5: Phone Bluetooth pairings.
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Delete the vehicle CarPlay settings under Settings>General>CarPlay>select the vehicle>select “Forget this
car”.
Figure
6: CarPlay pairings.
Check carefully that all steps above have been performed. Then re-pair the phone to the vehicle via the ASI
tile in the MMI.
If you would like to submit a technical repair query about Apple CarPlay™, please fill out the attached
form completely and attach it to the technical inquiry.
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9109
Damage Code:
AD39
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Labor Operations:
Check display and operating unit
9196 0199
20 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB 2073582/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and
Procedures Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2073582) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2024 Audi of America, Inc.
Internal
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.