LI82.95-P-054406

ENTRY
"SOS mbrace Service Not Activated" displayed persistently in Instrument Cluster
Topic number
Ll82.95-P-054406
Version
5
Design group
82.95 Emergency call systems
Date
08-28-2013
Validity
All MY13 and newer 166, 172, 204, 207, 212, 218, 231,
463
Reason for change
Updated remedy
Reason for block
Complaint:
"SOS mbrace Service Not Activated" displayed persistently in Instrument Cluster after vehicle taken out of transport
mode
Note: "SOS mbrace inoperative" is indicative of a different issue.
Cause:
Over the Air Registration has failed or has not been completed
Remedy:
Note: DO NOT Deactivate/Deprovision the mbrace control unit. The new mbrace hardware (option code 348) is not
the same as the old mbrace hardware (option code 359), so deactivation I three-button-press will not work and only
further complicate the activation process!!
Note: If the message "SOS mbrace Service Not Activated" is displayed for-10 seconds only after an mbrace button
press, (i-button, wrench button, or SOS-button) then this is normal behavior if a customer does not have an active
mbrace subscription. Another side effect of this will be event code 815CEOO (Registration with TOC has failed) CURRENT and STORED in the mbrace module. This is also normal behavior for non mbrace subscribers. Therefore, the
cost of activating the customers mbrace subscription in this case should not be claimed under warranty.
1.) Ensure vehicle is in a location with known good Verizon Wireless signal
2.) Verify location and time on head unit is accurate (e.g. ensure good GPS coverage)
3.) If ignition has been ON for more than 4 minutes, turn the ignition OFF, then tum the ignition back ON and wait for
another 8 minutes
Note: If complaint has been resolved by step 3 then the system is working as designed. No warranty claim should be
created (activity is included within standard POI check).
4a.) If message remains in Instrument Cluster after the above steps have been taken (please perform step 4b in parallel to this step), call Verizon Telematics dealer support (877-826-6319) with your vehicle information and state that
the OTAR (Over the Air Registration) process has failed on the vehicle you are working on and that you have verified
proper operating conditions (e.g. that you have performed steps 1-3) prior to calling. They will assist you in completing
the OTAR process.
4b.) In order to improve the overall registration process we need more information as to what may be causing vehicles to not register properly. To do this, please create a PTSS case with the following symptom string: >Communicati08-28-2013 9:09 PM
©Copyright Daimler AG
DAFARLE
Page 1/9
.•
ENTR
onflnformation>Communication>Telematics service>TELEAID emergency call system>TELEAID function> Activation/
deactivation fails and include the following in the case:
Activation status page from actual values in Xentry under the mbrace control unit showing the following:
Operating condition: in-service/in-provisioning/out-of-service/transport mode/production mode
Registration error status
Workjng key: valid or invalid
Which mbrace functions are not working properly (internet, remote door lock, i/r-button, etc.), and a detailed explanation what the problem is (e.g. network announcments)
mbrace control unit log
Confirmation that Venzon Telematics has been contacted and that the account is properly set up on their side.
When in contact with Verizon Telematics, what is the activation status of the custome(s account?
Have you experienced similar problems with other vehicles in the same location, please indicate vehicle/location/case.
When closing the case, please explain how the issue was resolved
Symptoms
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot be authorized
Communicatlonflnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Reauthorization fails
Communicationflnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Poor reception
Communicationflnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button is nonfunctional
Communicationfrnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle position
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Activation/deactivation fails
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot connect call
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Busy signal/network message
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle data
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Telediagnosis button nonfunctional
Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I MB info nonfunctional
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button flashes
Communicationfrnforrnation I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I MB-Info button nonfunctional
Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I Busy signal/network message
Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I No/faulty vehicle data
Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I No/faulty vehicle position
Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I Cannot connect call
08-28-2013 9:09 PM
©Copyright Daimler AG
DAFARLE
Page 219
ENTRY
Communication/information I Communication I Telematics seNice I mbrace emergency call system (USA) I TELEDIAGNOSIS I Cannot be authorized
Validity
Vehicle
166.003
166.004
166.023
166.024
Engine
Transmission
*
•
•
•
.
*
•
•
•
•
•
166.058
166.073
*
*
*
166.074
166.824
166.872
166.873
166.874
•
•
•
•
•
•
•
•
166.055
166.057
204.000
204.001
204.002
204.003
204.006
204.007
204.008
204.022
204.023
204.025
204.031
204.041
204.044
204.045
204.046
204.047
204.048
204.049
204.052
204.054
204.055
204.056
204.057
204.065
08-28-2013 9:09 PM
©Copyright Daimler AG
*
*
•
•
•
•
•
•
•
*
*
•
•
•
•
•
•
•
•
•
*
.
.•
.•
•
•
•
DAFARLE
.
•
•
.
•
•
•
•
•
•
•
.
•
*
•
•
.
.
•
•
•
•
.
Page 3/9
ENTRY
204.077
204.080
204.081
204.082
204.085
204.087
204.088
204.089
204.092
204.200
204.201
•
•
•
•
•
*
*
.
.
.
*
.*
.*
•
*
*
*
*
*
•
204.202
204.203
204.207
204.208
204.222
*
*
*
*
*
*
*
*
*
*
204.223
204.225
204.231
204.241
204.245
204.246
•
•
•
•
•
•
•
•
204.247
204.248
204.249
.
204.252
204.254
204.256
204.257
204.277
204.282
•
•
*
•
•
•
•
•
•
.
.•
*
•
•
•
•
•
•
204.289
204.292
204.302
204.303
204.331
204.347
204.348
204.349
204.357
204.377
204.388
•
•
•
•
•
•
•
204.901
*
08-28-2013 9:09 PM
©Copyright Daimler AG
*
•
•
*
•
•
*
•
*
*
*
*
•
*
*
*
•
.
DAFARLE
Page 4/9
204.902
204.904
204.956
204.957
•
•
•
•
•
204.981
204.982
204.983
204.984
.
.•
204.987
204.988
•
•
•
•
•
•
•
•
•
•
•
•
•
204.990
204.992
204.993
204.997
207.302
207.303
207.322
207.323
207.347
207.348
207.355
207.356
207.357
207.359
207.372
207.373
207.388
207.402
207.403
207.422
207.423
207.447
207.448
207.455
207.456
207.457
207.459
207.472
207.473
212.002
212.003
212.005
212.020
08-28-2013 9:09 PM
© Copyright Daimler AG
.
•
•
•
•
.
•
•
•
•
•
•
•
.
.
.
.
•
•
•
•
•
•
•
•
•
•
•
•
•
.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
.
.
•
•
•
•
•
•
•
•
•
.
•
•
•
.
DAFARLE
Page 5/9
212.021
212.023
212.024
212.025
212.041
212.047
212.048
212.052
212.053
212.054
212.055
212.056
212.057
212.059
212.072
212.073
212.074
212.077
212.080
212.082
212.087
212.088
212.089
212.090
212.091
212.093
212.095
212.098
212.147
212.148
212.154
212.202
212.203
212.205
212.220
212.221
212.223
212.224
212.225
212.247
212.248
212.254
212.255
08-28-2013 9:09 PM
©Copyright Daimler AG
•
•
•
•
•
•
•
•
•
•
•
•
•
•
.
•
•
•
•
.
•
•
•
•
.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
.
•
•
•
•
.
.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
.
DAFARLE
Page 6/9
212.256
*
*
212.257
212.259
212.272
212.273
212.274
*
*
*
*
*
*
*
•
*
*
212.277
*
•
212.280
*
*
212.282
•
212.287
212.288
212.289
212.291
212.293
212.298
218.303
218.323
218.355
218.359
.
.
•
•
218.373
218.374
*
*
*
.
•
.
.
*
*
*
*
•
•
*
.•
•
*
•
*
*
218.391
218.393
•
*
*
218.903
218.923
218.959
218.973
218.974
*
.*
218.991
218.993
463.202
463.204
463.206
463.207
463.208
463.209
*
*
•
•
*
*
•
•
*
*
*
*
*
*
*
*
•
•
*
.
•
•
•
463.215
463.218
*
•
*
*
463.220
463.221
463.222
463.224
*
*
*
*
*
*
•
*
463.225
*
*
08-28-2013 9:09 PM
©Copyright Daimler AG
*
DAFARLE
Page 7/9
ENTRY
463.227
463.228
463.230
463.231
463.232
463.233
463.235
463.236
463.237
463.238
463.240
•
•
•
•
•
•
•
•
•
•
•
•
463.241
463.243
.
463.244
463.245
•
•
•
•
•
•
463.246
463.247
463.248
463.249
463.250
463.254
.
463.306
463.307
463.308
463.309
463.315
•
•
•
•
•
•
•
•
•
•
•
•
•
•
463.318
463.320
.
463.321
463.322
463.323
463.324
•
•
•
•
•
•
•
463.270
463.271
463.272
463.273
463.274
463.300
463.303
463.304
463.325
463.327
463.328
08-28-2013 9:09 PM
© Copyright Daimler AG
*
•
•
•
•
.
•
•
•
•
•
.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
.
•
•
•
•
•
•
•
.
•
•
.
•
•
DAFARLE
Page 8/9
•
463.330
463.331
463.332
463.333
463.335
463.336
463.338
463.340
463.341
•
•
•
.
•
.
.
•
•
•
SL (231)
.
SLK (172)
•
463.346
08-28-2013 9:09 PM
© Copyright Daimler AG
DAFARLE
•
•
•
•
•
•
•
•
•
•
•
•
Page 9/9