08-070-13REV.C

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DA TE:
08-070-13 REV. C
Electrical
October 19, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced. stored in a retrieval system.
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-070-13 REV. B, DATED
OCTOBER 10, 2013 WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES ADDITIONAL
PART NUMBERS.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 12-072. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
RHR RHW Or RHP Radio Navigation Map Enhancements
OVERVIEW:
This bulletin involves updating the RHR ,RHP or RHW rad ios navigation map database
software.
MODELS:
2012
(JK)
Wrangler
2012
(JS)
Avenger/200
2012
(DS)
Ram 1500 Pickup
2012
(KK)
Liberty
2012
(LC)
Chall enger
2012
(DJ )
Ram 2500 Pickup
2012
(D2)
Ram 3500 Pickup
2012
(RT)
Caravan/Town & Country
2012
(WK)
Grand Cherokee
20 12
(WD)
Durango
2012
(MK)
Compass/Patriot
08-070-13 REV. C
-2-
NOTE: This bulletin applies to vehicles built with an Uconnect 730N
CD/DVD/HDD/MP3/Nav Radio (sales code RHR) or Media Center 730N
CD/DVD/HDD/MP3/Nav Radio (sales code RHW) or AM/FM/DVD/MP3/Nav
Radio (sales code RHP).
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08-070-13 REV. C
SYMPTOM/CONDITION:
Customers may experience a condition where new roads and new point of interests are
not accurately shown on their navigation system.
Updating the navigation software will help address most of the map inaccurate results.
DIAGNOSIS:
If a customer's VIN is listed in VIP or on your RRT VIN list, perform the repair.
PARTS REQUIRED:
Qty.
Part No .
Description
1
68210915AA
Navigation Map update (RHR radios, version 4.3.1)
1
68210916AA
Navigation Map update (RHW rad io version 4 .3.1)
1
68210917AA
Navigation Map update (RHP radio version 4.3.1) **South
Africa**
1
**68212936AA**
**Navigation Map update (RHP radio version 4.3.1)
Australia/New Zealand**
1
**68212937AA**
**Navigation Map update (RHP radio version 4.3.1)
Middle East**
NOTE: Order the update disc through Mopar. Only one update disc is required for
each radio. Each disc may be used to service multiple vehicles. Warranty will
only cover one of each update disc per dealer.
REPAIR PROCEDURE:
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
1. Start the vehicle.
2. Turn the Rad io on.
3 . Press the MENU key (Fig. 1).
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08-070-13 REV. C
Fig. 1 Radio Face Plate
1 - MENU Key
4.
Press System Setup (Fig. 2).
Traffic
Audio Control
Fig. 2 Radio Face Plate
1 - System Setup
5.
Press System Information (Fig. 3).
..
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08-070-1 3 REV. C
I
System Setup
;
Time Setup
Language
Manage HDD
Device Pairing
Feedback Settings
_ v_oi,,
System Information
4:38
1gnition
Camera Setup
" 0
EXIT
Fig. 3 Radio Face Plate
1 - System Information
6.
Is the application software level at 2.1 84? (Fig . 4 ).
a. No>>> Perform service bulletin 08-066-13 first, before proceeding with this bulletin .
b. Yes>>> proceed to Step #7.
+
System Information
HARDWARE
SerialN1111ber:TOOBE196056051
System: 6852 001 2.16
12:00
''' l('00
Fig. 4 Software Versions
1 - Application Version
2 - Database Software Version
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08-070-13 REV. C
7.
Is the database software level at 4.3.1 or higher? (Fig. 4).
a. Yes>>> This service bulletin doesn't pertain, normal diagnostic should be
performed .
b. No >>> Proceed to Step #8.
8. An activation key is required and must be obtained by going to
http://www. navteq.com/freshmaps/chryslerdealers. You must have the vehicle VIN
before you can obtain a functional activation key.
NOTE: The website in step (8) is only for obtaining activation codes for VINs listed in
VIP or on your RRT list. There is a different website for customers (RHR
radios only) that were sent an update kit directly to their home, please follow
the instructions included with the customer's kit.
CAUTION: If the VIN is NOT in VIP the activation key WILL be restricted.
NOTE: The navigation radio will not be functional during this update.
9.
Insert the navigation map update disc into the radio by pressing OPEN/CLOSE and
inserting the update disc.
10. The radio will read the contents of disc and will prompt the user to select "OK" or
"CANCEL" as shown in the screen below. It may take approximately 2 minutes for this
prompt to display (Fig. 5).
Software Update for NAV DB
The Navigation Database ~ will take
approximate~ 1hour to com~ete.
Owing the update all radio fw1ctions shall be
restricted.
CANCEL
6·06
•
0
Fig. 5 Radio Face Plate
1 - Press OK
11. Press "OK"(Fig. 5).
12. The next screen will display the current and new version of the navigation map
database software (Fig . 6).
13. Press YES to continue.
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08-070-13 REV. C
Software Update for NAV DB
Turning off yu vehicle duri• the update will cause
the raclo to reune the update the next time you bin
1
yu velicle on.
Proceed with Update
N1108 4.2.1toHRT3N1108 4.3.1
3:16 •
I
'
0
Fig. 6 Current and Update Software Level
1 - To Proceed Select "YES"
14. When prompted by the radio enter the activation key obtained in Step #8.
Fig. 7 Radio Face Plate
1 - Activation Key
15. After successful entry of the activation key, the following screen will be displayed (Fig.
8).
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08-070-13 REV. C
Fig. 8 Radio Face Plate
1 - Press OK
16. Press "OK" and the update process will begin.
17. The following screen will be displayed (Fig . 9).
Software Update for NAV DB
6:10
0
Fig. 9 Radio Face Plate
1 - System Reboot
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08-070-13 REV. C
NOTE: The update may take up to 1 hour to be completed. Once the update has
been started no other action is needed from the technician. The tech can
perform other duties while the navigation system is being updated.
18. After the radio resets, the following screen will be displayed (Fig. 10)
Update status
jxAc_GDB_l_O_O(DBl/9)
INA_N207_0751 (Disc 1of 1)...
Fig. 10 Radio Face Plate
1 - Status
19. After successful update, the following screen will be displayed (Fig. 11 )
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08-070-13 REV. C
Software Update
Update status
SUCCESS Restarting. Please wait..
I
Fig. 11 Radio Face Plate
1 - Success
20. The radio will reset and return to normal operation.
21 . Retrieve the navigation map update disc by pressing the OPEN/CLOSE button,
remove the disc and close the radio display by pressing the OPEN/CLOSE button , and
remove the key from the ignition .
NOTE: If the update disc is not ejected immediately, the radio may re-read the disc
and prompt the user to update again. Select "CANCEL".
POLICY:
Reimbursable within the provisions of the warranty.
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08-070-13 REV. C
-11TIME ALLOWANCE:
Labor
Operation
No:
Description
18-60-02-9W Radio - Check Software Level
Skill Category
Amount
6 - Electrical and body systems 0.2 Hrs.
18-60-02-9X Radio - Check Software Level 6 - Electrical and body systems 0.2 Hrs.
and Perform Software Upgrade
FAILURE CODE:
jzz
j Service Action