08-070-13

NUMBER:
GROUP:
DATE:
08-070-13
Electrical
September 10, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced. stored in a retrieval system.
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise. without written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-065-12, DATED DECEMBER
12, 2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** INCLUDES RHP AND RHW RADIOS .
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 12-072. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
RHR RHW Or RHP Radio Navigation Map Enhancements
OVERVIEW:
This bulletin involves updating the RHR,**RHP or RHW** radios navigation map database
software.
MODELS:
2012
(JK)
Wrangler
2012
(JS)
Avenger/200
2012
(OS)
Ram 1500 Pickup
2012
(KK)
Liberty
2012
(LC)
Challenger
2012
(DJ)
Ram 2500 Pickup
2012
(02)
Ram 3500 Pickup
2012
(RT)
Caravan/Town & Country
2012
(WK)
Grand Cherokee
2012
(WO)
Durango
NOTE: This bulletin applies to vehicles built with an Uconnect 730N
CD/DVD/HDD/MP3/Nav Radio (sales code RHR) or Media Center 730N
CD/DVD/HDD/MP3/Nav Radio (sales code RHW) or AM/FM/DVD/MP3/Nav
Radio (sales code RHP) .
>
•
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08-070-13
SYMPTOM/CONDITION:
Customers may experience a condition where new roads and new point of interests are
not accurately shown on their navigation system.
Updating the navigation software will help address most of the map inaccurate results.
DIAGNOSIS:
If a customer's VIN is listed in VIP or on your RRT VIN list, perform the repair.
PARTS REQUIRED:
Qty.
Part No.
1
68210915M
Description
Navigation Map update (RHR rad ios, version
4.3.1)
**1
68210916M
Navigation Map update (RHW radio version
4.3.1)**
**1
68210917M
Navigation Map update (RHP radio version
4.3.1 )**
NOTE: **Only one update disc is required for each year. Each disc may be used to
service multiple vehicles. Warranty will only cover one of each update disc
per dealer**.
NOTE: **International dealer will order the update disc via the ERES order process.
The core charge will not apply. Only one update disc is required for each
year. Each disc may be used to service multiple vehicles**.
REPAIR PROCEDURE:
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
1.
2.
3.
Start the vehicle.
Turn the Radio on.
Press the MENU key (Fig. 1).
-3-
Fig. 1 Radio Face Plate
1 - MENU Key
4.
Press System Setu p (Fig. 2).
Traffic
Audio Contrnl
Fig. 2 Radio Face Plate
1 - System Setup
5. Press System Information (Fig . 3).
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08-070-13
~
System Setup
Time Setup
Language
Manage
.... HDD
Feedback Settings
Fig. 3 Radio Face Plate
1 - System Informatio n
6.
Is the application software level at **2.184 **? (Fig. 4 ).
a. No >>> Perform service bulletin **08-066-13** first, before proceeding with this
bulletin.
b. Yes>>> proceed to Step #7.
+
System Information
ication: 2.126
HARDWARE
Serial N11nber. TOOBE196056051
System: 6852 001 2.16
12:00
·:oo
Fig. 4 Software Versions
1 - Application Version
2 - Database Software Version
08-070-13
-57.
Is the Database software level at 4.3.1 or higher? (Fig. 4).
a. Yes>>> This service bulletin doesn't pertain, normal diagnostic should be
performed .
b. No >>> Proceed to Step #8.
8. An Activation Key is required and must be obtained by going to
http://www.navteq .com/freshmaps/chryslerdealers. You must have the vehicle VIN
before you can obtain a functional activation key. If you need assistance generating an
activation code please contact Navteq at 866-629-3212.
NOTE : **For international dealers to get the activation key, call Navteq at (within
UK): 0-870-850-1242, (outside UK): +44-870-850-1242**.
NOTE: The website in step (8) is only for obtaining activation codes for VINs listed in
VIP or on your RRT list. There is a different website for customers (RHR
radios only) that were sent an update kit directly to their home, please follow
the instructions included with the customer's kit.
CAUTION: If the VIN is NOT in VIP the activation key WILL be restricted.
NOTE: The Navigation radio will not be functional during this update.
9.
Insert the Navigation Map Update disc into the radio by pressing OPEN/CLOSE and
inserting the update disc.
10. The radio will read the contents of disc and will prompt the user to select "OK" or
"CANCEL" as shown in the screen below. It may take approximately 2 minutes for this
prompt to display (Fig. 5).
Software Update for NAV DB
The N1Ylption Database ~will take
approxlmatett 1holl' to complete.
Dwl• the_. all reclo fntlons shall be
restricted.
CANCEL
6·06
.
0
Fig. 5 Radio Face Plate
1 - Press OK
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08-070-13
11. Press "OK"(Fig. 5).
12. The next screen will display the current and new version of the Navigation Map
database software (Fig. 6).
13. Press YES to continue.
Software Update for NAV DB
Tll'lllfW off yu vehicle cbifW the _.will cause
the raclo to reune the ..,elate the next time you tlrn
yu velicle on.
1
Proceed with Update
N11084.2.1toHR13N11084.3.1
3:16 •
u"
Fig. 6 Current and Update Software Level
1 - To Proceed Select "YES"
14. When prompted by the radio enter the activation key obtained in Step #8.
Fig. 7 Radio Face Plate
1 - Activation Key
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08-070-13
15. After successful entry of the activation key , the following screen will be displayed (Fig.
8).
Fig. 8 Radio Face Plate
1 - Press OK
16. Press "OK" and the update process will begin.
17. The following screen will be displayed (Fig. 9).
Software Update for NAV DB
6·. 10
0
Fig. 9 Radio Face Plate
1 - System Reboot
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08-070-13
NOTE: The update may take up to 1 hour to be completed. Once the update has
been started no other action is needed from the technician. The tech can
perform other duties while the navigation system is being updated.
18. After the radio resets, the following screen will be displayed (Fig . 10)
Update status
XAC_GDB_l_O_O(DBl/9)
NA_N207_0751 (Disc 1of 1)...
Fig. 10 Radio Face Plate
1 - Status
19. After successful update, the following screen will be displayed (Fig. 11 )
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08-070-1 3
Software Update
Update status
SUCCESS -Restarting. Please wait..
Fig. 11 Radio Face Plate
1 - Success
20. The radio will reset and return to normal operation .
21. Retrieve th e Navigation Map Update disc by pressing the OPEN/CLOSE button,
remove the disc and close the rad io display by pressing the OPEN/CLOSE button, and
remove the key from the ignition.
NOTE: If the update disc is not ejected immediately, the radio may re-read the disc
and prompt the user to update again. Select "CANCEL".
POLICY:
Reimbursable within the provisio ns of the warranty.
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08-070-13
TIME ALLOWANCE:
Labor
Operation
No:
Description
18-60-02-9W Radio - Check Software Level
Skill Category
Amount
6 - Electrical and body systems 0.2 Hrs.
18-60-02-9X Radio - Check Software Level 6 - Electrical and body systems 0.2 Hrs.
and Perform Software Upgrade
FAILURE CODE:
lzz
IService Action