17-003-13

I
NUMBER:
GROUP:
DATE:
17-003-13
Rear Suspension
February 08, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-003-11, DATED NOVEMBER
22, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE
REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.
SUBJECT:
Noise From Rear Of Vehicle Over Uneven Surfaces At Low Speed
OVERVIEW:
This bulletin involves diagnosing a noise at the rear of the vehicle and if necessary,
replacing the right and left rear shocks.
MODELS:
2011 - 2013
(RT)
Caravan/Town and Country
NOTE: This bulletin applies to vehicles built before August 04, 2012 (MOH 0804XX).
SYMPTOM/CONDITION:
The customer may experience a noise from the rear of the vehicle while driving over
uneven surfaces at low speed.
DIAGNOSIS:
If the customer describes the symptom, drive the vehicle over uneven parking lot surfaces
with HVAC blower and radio turned off.
1. Was rear suspension noise duplicated?
a. Yes >>>Proceed to the Repair Procedure.
b. No>>> This bulletin does not apply, further diagnosis required.
PARTS REQUIRED:
Qty.
Part No.
Description
2 (AR)
68144549AC
Shock Absorber
(Sales Code SOC - Touring Suspension)
2 (AR)
68138247AC
Shock Absorber
(Sales Code SOD - Performance or SDH Commercial Suspension)
-2-
17-003-13
NOTE: Refer to the vehicle's suspension sales code to determine which of the two
shock part numbers listed above will be needed to complete the repair. Only
one shock part number listed above will be needed for each repair based on
suspension configuration.
REPAIR PROCEDURE:
1. Is the vehicle suspension sales code SDC or SDD/SDH for this vehicle?
a. SDC >>>Use p/n 68144549AC and continue to Step #2.
b. SDD/SDH >>>Use p/n 68138247AC and continue to Step #2.
2. Replace both rear shock absorbers based on the correct part designated by sales
code listed above. Refer to the detailed removal procedures available in
DealerCONNECT> TechCONNECT under: Service Info> 17 - Rear Suspension>
SHOCK ABSORBER, Suspension, Assembly> Removal/Installation.
3. Drive the vehicle over uneven surfaces at low speed to ensure noise has been
eliminated.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Amount
02-15-15-94
Inspect Only (1 - Semi Skilled)
02-15-15-95
Inspect and Replace Both Rear Shock Absorbers 0.6 Hrs.
(1 - Semi Skilled)
FAILURE CODE:
lzz
IService Action
0.2 Hrs.