WQQ-52

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2015 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:	 2009-2013 Subaru Forester
2008-2011 Subaru Impreza, WRX, and STI
2012-2014 Subaru WRX and STI
NUMBER: WQQ-52
DATE: January 2015
NHTSA ID: 14V-830
SUBJECT:	Application of Anti-Corrosion Material to the Four-Way
(2-2 way) Joint Connector of the Brake Line System
This recall is being issued as a result of incomplete repair instructions provided in the
Impreza and Forester repair procedure for the WQK-47 Brake Line Corrosion recall.
Due to incomplete repair instructions previously provided in the WQK-47 recall bulletin,
the WQQ-52 recall will involve applying additional anti-corrosion material to the four-way
(2-2 way) joint connector area of the brake line system on Forester, Impreza, WRX, and STI
vehicles previously repaired under the WQK-47 (14V-311) brake line corrosion recall prior to
the December 23, 2014 WQK-47 recall bulletin revision.
Subaru of America, Inc. (SOA) previously determined that a defect, which relates to motor
vehicle safety, exists on certain 2009-2013 Subaru Forester vehicles, 2008-2011 Subaru
Impreza, WRX, and STI vehicles, and 2012-2014 Subaru WRX and STI vehicles currently or
formerly registered in at least one of the “salt-belt” states or the District of Columbia listed
below.
Connecticut
Delaware
District of Columbia
Illinois
Indiana
Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
New Hampshire
New Jersey
New York
Ohio
Pennsylvania
Rhode Island
Vermont
West Virginia
Wisconsin
These vehicles may have been manufactured with brake lines that could, over time, corrode
in the area of the four-way (2-2 way) joint connector or in the areas where there are no
resin covers installed if exposed to salt, such as salt used to treat roads in the winter time.
Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake
fluid leak.
Should a brake line corrode to the point of developing a perforation, brake fluid will leak from
the line(s) causing the related circuit to eventually lose effectiveness. In this situation, there
would be an increase in the amount of brake pedal travel distance and foot pressure required
to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake
pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.
AFFECTED VEHICLES
Potentially affected vehicles are identified in the VIN range charts below. Not all vehicles
within the VIN ranges are affected. Coverage for all affected vehicles must be confirmed by
using the Vehicle Coverage Inquiry function on subarunet.com.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 1
The affected vehicles include certain: 2009-2013 Subaru Forester vehicles; 2008-2011 Subaru
Impreza, WRX, and STI vehicles; and 2012-2014 Subaru WRX and STI vehicles repaired
prior to December 23, 2014 under the WQK-47 (14V-311) brake line corrosion recall.
Please note:
Impreza, WRX, STI, and Forester vehicles affected by the WQK-47 recall which were not
repaired prior to the December 23, 2014 bulletin revision must be repaired under the WQK-47
recall following the complete repair instructions in the revised WQK-47 bulletin.
MODEL
Forester
Impreza
MY
CARLINE(S)
START VIN
(last 8 digits)
END VIN
(last 8 digits)
2009
Forester
9*700001
9*797855
2010
Forester
A*700001
A*918317
2011
Forester
B*700001
B*783898
2012
Forester
C*400002
C*470750
2013
Forester
D*400001
D*446782
2008
4 -Door (except STI)
8*500001
8*530288
2008
5 -Door (except STI)
8*800001
8*838495
2008
5 -Door (STI)
8L809673
8L837138
2009
4 -Door (except STI)
9*500399
9*522884
2009
5 -Door (except STI)
9*800001
9*828092
2009
5 -Door (STI)
9L800020
9L828023
2010
4 -Door (except STI)
A*500001
A*517646
2010
5 -Door (except STI)
A*800003
A*828797
2010
5 -Door (STI)
AL800010
AL826680
2011
4 -Door (except WRX and STI)
B*500001
B*523841
2011
5 -Door (except WRX and STI)
B*800001
B*832332
2011
4 -Door (WRX and STI)
B*500742
B*525817
2011
5 -Door (WRX and STI)
B*801433
B*833719
2012
4 -Door (WRX and STI)
C*002099
C*031281
2012
5 -Door (WRX and STI)
C*200094
C*246471
2013
4 -Door (WRX and STI)
D*002007
D*035278
2013
5 -Door (WRX and STI)
D*200100
D*895579
2014
4 -Door (WRX and STI)
E*002001
E*016827
E*200001
E*270263
2014
5 -Door (WRX and STI)
*Various characters may occupy this position of the VIN.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 2
OWNER NOTIFICATION
A copy of the Owner Notification Letter is included at the end of this bulletin.
•
Owner notification will begin on or about January 26, 2015.
•
Notification letters will be sent to owners of vehicles showing a WQK-47 repair
completion date prior to the December 23, 2014 bulletin revision.
•
Notification letters will be mailed in April, 2015 for additional affected vehicles
identified by claims submitted throughout the 90-day claim submission period.
RETAILER AFFECTED VIN LISTS
Each Subaru retailer will receive an affected VIN list from their Zone office around the time
initial owner notification begins. Vehicles will be assigned to retailers in the affected VIN list
as follows:
•
Original vehicle owners are assigned to the original selling retailer when their current
address is within a 100 mile radius of that retailer.
•
If the original selling retailer is inactive, the VIN has been assigned to the nearest
active retailer.
•
For any new owners or when original owners live more than 100 miles from the
original selling retailer, the VIN has been assigned to the nearest active retailer.
Important: Retailer affected VIN lists include owner name and address information for
vehicles affected by this recall. This information will enable retailers to follow-up with
owners of potentially affected vehicles. The lists contain owners’ names and addresses
obtained from State Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any other purpose is unlawful. Accordingly, retailers are required
to limit the use of these lists for the purpose of completion of this safety recall.
SUBARU RETAILER PROGRAM RESPONSIBILITY
Subaru retailers are to promptly perform the applicable service procedures defined in
this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP).
Additionally, whenever a vehicle subject to this recall is taken into the retailer’s new or used
inventory or into the retailer for service, necessary steps should be taken to ensure the recall
correction has been made before selling or releasing the vehicle.
New, used, demo or SSLP (Subaru Service Loaner Program) vehicles listed in a recall/
campaign that are in the retailer’s stock must be:
•
Immediately identified.
•
Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or
repair.
•
Repaired in accordance with the repair procedures outlined in this Product Campaign
Bulletin.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 3
Please be advised that it is a violation of Federal law for a retailer to deliver a new motor
vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore,
any authorized Subaru retailer failing to perform the applicable service procedures as
defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo
& SSLP) prior to the vehicle being placed in service may be subject to civil penalties of
up to $7,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will
also be in breach of the Subaru Dealer Agreement.
SPECIAL TOOLS INFORMATION
All Subaru retailers previously received one spray gun and one nozzle at no charge to perform
the WQK-47 recall repairs. The same spray gun equipment will be used for the WQQ-52
repairs. Additional spray guns and nozzles will be available on a limited basis therefore they
will be on hold in the SOA Parts system. Please contact the Parts Information Coordinators at
(1-866-SUBARU2) 1-866-782-2782 for additional information.
PART NUMBER
DESCRIPTION
SOA635134
WQK-47 Spray Gun (does not include nozzle)
SOA635135
WQK-47 Nozzle
PARTS INFORMATION
Nox-Rust® 712AM Rust-proofing Material:
The Nox-Rust® 712 AM rust-proofing material is available through the “Genuine Subaru
Automotive Chemical” program. This material comes in one liter bottles, packed in a case
of 10 bottles. Each one liter bottle contains enough material to perform 27 WQQ-52 recall
repairs.
Exposure Controls for use of Nox-Rust® 712AM: The Material Safety Data Sheet (MSDS)
which provides storage and handling procedures for this product is included at the end of this
bulletin.
For parts ordering purposes, retailers should use the part number listed below. Each case
contains 10 bottles. The part number listed below is for one bottle, however retailers must
order in case quantities of 10.
ORDERING
PART NUMBER
SOA868V9390
APPLICABILITY
DESCRIPTION
CASE/ ORDER
QUANTITY
All models
Nox-Rust® 712AM
(one liter bottle)
(Enough material to cover
27 WQQ-52 repairs)
10
For claim reimbursement purposes, retailers should use the part number listed below which
represents rust proofing materials sufficient for one vehicle application.
CLAIM
PART NUMBER
APPLICABILITY
DESCRIPTION
CLAIM
QUANTITY
SOA635137
All models
Nox-Rust® 712AM Rust-proofing
material – one repair (for claim
purposes only)
1
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 4
SERVICE PROCEDURE
This Campaign involves a cleaning, inspecting and testing of the brake pipes where they connect
to the four-way (2-2way) joint connector. Corrosion may develop in areas of these brake pipes
not protected by a resin cover and eventually perforate them causing brake fluid seepage. If
seepage is verified during the inspection procedures, the affected brake pipes must be replaced.
If no seepage is verified, application of a protective rustproofing wax material to these specific
sections of the brake pipes will be required to complete this Campaign. The inspection and
rustproofing procedures are all performed through the inspection cover opening on the right-hand
(passenger side) of the plastic fuel tank cover. The following illustrations provide an overview
of the affected areas.
Assembling of
Spray Gun:
360-degree Nozzle Set
Air Tube
Nozzle Tip
This knob
does not turn
Discharge
knob
IMPORTANT: Be
careful not to damage or
deform the nozzle tip.
Air Vent (0.7mm in dia. x 3):
Check visually from
the back side.
Installation of an in-line
air pressure regulator is
highlyc recommended to
ensure air pressures do not
exceed the maximum use
pressure as stated by the
spray gun manufacturer (71
PSI MAXIMUM)
Air
Needle
Pressurizing Container:
Hexagon-shaped joint
must be screwed into
body of spray gun.
Adjusting of Spray Gun:
A: Zero-point Setting of Discharge Knob and Air Needle
B: Adjustment of Wax Amount and Air Volume
Zero-point Setting of Discharge Knob
a) Fully close by rotating
the knob clockwise.
Discharge Knob
b) Mark the screw at
stop (zero) point.
Discharge Knob
Opening state
from full-close:
Summer: 3/4 turn
Winter: 4 turns
Air Needle
Closing state
from full-open:
All seasons:
1 full turn
Zero-point Mark
Zero-point Setting of Air Needle
a) Fully open by rotating the
needle counter-clockwise.
b) Mark the screw at
stopped (zero) point.
Compressor Air
Pressure
Remarks
Air Needle
Zero-point Mark
Summer: 51 PSI
Winter: 71 PSI
Never Exceed
71 PSI
The adjustments above are required as wax
temperatures will change between summer and winter.
Additional pressure adjustments may be needed to
achieve the required results.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 5
WQQ-52 SERVICE PROCEDURE FLOW CHART
[Step 1]
Brake Fluid Leakage Inspection #1:
Visual Check
No Brake Fluid Leakage Verified
Brake Fluid Leakage Verified
[Step 2]
Brake Fluid Leakage Inspection #2:
With Brake Pedal Depressed
No Brake Fluid Leakage Verified
Brake Fluid Leakage Verified
[Step 3]
Application of Rust-proofing
[Step 4]
Brake Piping Replacement
[Step 5]
Application of Rust-proofing as
per procedure specified in
WQK-47R, pgs. 25-28
Complete
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 6
[Step 1] BRAKE FLUID LEAKAGE INSPECTON 1: VISUAL CHECK
(1) Preparation:
(1-1) Raise the vehicle on a lift.
(1-2) Open inspection hole door on fuel tank cover
(Photo 1). located on the right-hand side of the
vehicle.
Photo 1
(2) Locate affected Brake Pipes
Brake Pipe Portion “E”
(2-1) Confirm the location of Brake Pipe Portion E
at 2-2 Way Connector (Photo 2).
2-2 Way Connector
Photo 2
IMPORTANT: Even if the 2-2 Way Connector appears to have been previously rustproofed, the balance of this recall procedure must still be completed in its entirety.
NOTE: Removal of the plastic fuel tank protector is not required to perform this recall
procedure. The protector was removed to provide a better photographic representation of
the areas involved.
(3) Mud and Dust Removal:
IMPORTANT: If the brake pipe area is wet due to rain or snow, blow dry with
compressed air prior to starting the process.
(3-1) Use a tooth brush (plastic bristle) and
compressed air to carefully remove dust and dirt
(Photo 3).
IMPORTANT: NEVER use a metal / wire brush!
Photo 3
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 7
(4) Visual Check:
(4-1) Check for fluid leakage from Brake Pipe
Portion E from the areas indicated (Photo 4).
Photo 4
(5) Determination of Required Repairs:
(5-1) If no brake fluid leakage is verified: Proceed to [Step 2] BRAKE FLUID
LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED.
(5-2) If brake fluid leakage is verified: Proceed to [Step 4] BRAKE PIPING
REPLACEMENT.
IMPORTANT: The decision to replace brake piping should strictly be made ONLY when
brake fluid leakage is verified. Replacement of brake piping due to other reasons including
surface rust are not a matter for warranty. Questions related to any out of warranty concerns
should be directed to your DPSM.
[Step 2] BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL
DEPRESSED
(1) Preparation:
(1-1) Lower the vehicle.
(2) Depressing Brake Pedal Procedure:
(2-1) Start the engine and allow it to idle.
(2-2) Measure dimension “L2” (foot off
pedal) as shown in Drawing 2.
(2-3) Depress the brake pedal until the
dimension from steering wheel to
brake pedal “L1” becomes 110mm
greater than dimension “L2”.
(2-4) Hold the brake pedal in that
position for about 3 seconds.
(2-5) Shut off the engine.
(2-6) Raise the vehicle.
Drawing 2
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 8
(3) Visual Check:
(3-1) Check for fluid leakage from Brake Pipe
Portion E from the areas indicated (Photo 5).
Photo 5
(4) Determination of Required Repairs:
(4-1) If no brake fluid leakage is verified, Proceed to [Step 3] APPLICATION of
RUST-PROOFING.
(4-2) If brake fluid leakage is verified: Proceed to [Step 4] BRAKE PIPING
REPLACEMENT.
IMPORTANT: The decision to replace brake piping should be made ONLY when brake
fluid leakage is verified. Replacement of brake piping due to other reasons including surface
rust is not a matter for warranty. Questions related to any out of warranty concerns should
be directed to your DPSM.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 9
[Step 3] APPLICATION OF RUST-PROOFING
IMPORTANT:
• Always wear safety goggles and a particle mask.
• Keep away from open flame.
(1) Preparation:
REMINDER: Never exceed 71 PSI air pressure to
the spray gun.
(1-1) A
 ssemble the spray gun and nozzle
according to the spray gun assembly and
adjusting instructions outlined above.
(1-2) S
 et zero-point of discharge knob and air
needle of spray gun.
Regulator NOT included
(1-3) Fill the tank with anti-rust wax.
(1-4) A
 djust wax amount and air volume by setting the discharge knob, air needle,
and compressor air pressure of spray gun.
(1-5) Test-spray wax to confirm gun operates as intended.
IMPORTANT: Application of wax should always be at room temperature as wax
will not be spread effectively in cold temperatures.
(2) Application of Anti-Rust Wax:
Spray the anti-rust wax material onto each area as described using the suggested spraying
time and amount listed: Spraying time: 3 seconds or more on each area.
(2-1) Spraying Brake Pipe Portion E:
(2-1-1) O
 pen the inspection hole door in
the fuel tank cover and insert the
nozzle. (Photo 6)
Nozzle
Photo 6
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 10
2-2 Way Connector
(2-1-2) I nsert the nozzle over the left-lower pipe
of the 2-2 Way Connector. Remove the
nozzle while spraying for 3 seconds or
more. (Photo 7)
Nozzle
Left-lower pipe
Photo 7
2-2 Way Connector
(2-1-3) I nsert the nozzle over the left-upper pipe
of the 2-2 Way Connector. Remove the
nozzle while spraying for 3 seconds or
more. (Photo 8)
Nozzle
Left-upper pipe
Nozzle
Photo 8
Right-upper pipe
(2-1-4) I nsert the nozzle over the right-upper pipe
of the 2-2 Way Connector. Remove the
nozzle while spraying for 3 seconds or
more. (Photo 9)
2-2 Way Connector
Nozzle
Photo 9
Right-lower pipe
(2-1-5) I nsert the nozzle over the right-lower pipe
of the 2-2 Way Connector. Remove the
nozzle while spraying for 3 seconds or
more. (Photo 10)
2-2 Way Connector
Photo 10
IMPORTANT:
•
Spray until the sprayed wax material
drips. (Photo 11)
•
To insure the proper amount of wax is
applied, follow the steps listed above
closely.
Photo 11
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 11
(3) Close inspection hole door and lower the vehicle.
[Step 4] BRAKE PIPING REPLACEMENT (ONLY after confirming fluid leakage)
Replace applicable PIPE ASSY CTR BK, and / or PIPE ASSY R with new parts using the
applicable part numbers listed in the Parts catalog and following the procedure outlined in the
applicable Service Manual. The 2-2 Way Connector can be resued.
IMPORTANT: After installation of any replacement brake piping is complete, the antirust wax material must be applied to any new components to complete the repair. Follow
the procedures listed in Campaign WQK-47R, pgs. 25-28 for application of anti-rust wax
material to any new brake piping.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 12
RECALL IDENTIFICATION LABEL
Type or print the necessary information on a Service Program identification label. The
completed label should be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The part number is
MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels.
PART NUMBER
APPLICABILITY
DESCRIPTION
ORDER QUANTITY
MSA6P1302
All models
Campaign Completion Labels
(contains one sheet of 20 labels)
1
WQQ-52
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this recall will be based on the submission of properly completed repair order
information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com.
Listed below is claim entry information:
CLAIM
TYPE
RC
CAMPAIGN
CODE
WQQ-52
PART NUMBER
SOA635137
APPLICABILITY
Impreza, WRX,
STI, and Forester
LABOR
A153-540
A153-544
LABOR
TIME
DESCRIPTION
Apply anti-corrosion material to
the four-way joint connector
Brake Pipe Inspection,
Replacement and Rustproofing
0.2
6.0
APPLICABILITY
DESCRIPTION
QUANTITY
All models
Nox-Rust® 712AM Rust-proofing
material – one repair
(for claim purposes only)
1
If brake piping replacement is necessary, please refer to the parts catalog for the applicable
part numbers.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 13
OWNER NOTIFICATION LETTER (FORESTER, IMPREZA, WRX AND STI)
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified
in the address section printed below.
Subaru Recall Campaign WQQ-52
NHTSA Recall No. 14V-830
January 2015
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 20092013 Subaru Forester models, some 2008-2011 model year Subaru Impreza, WRX, and STI vehicles, and in some
2012-2014 model year Subaru Impreza WRX and STI vehicles currently or formerly registered in at least one of the
following states and the District of Columbia.
Connecticut
Delaware
District of Columbia
Illinois
Indiana
Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
New Hampshire
New Jersey
New York
Ohio
Pennsylvania
Rhode Island
Vermont
West Virginia
Wisconsin
IMPORTANT
In July, 2014 you were notified of a recall related to your vehicle’s brake lines
(NHTSA Recall Number 14V-311).
Our records indicate that you already had that recall repair performed. However, due to incomplete repair
instructions provided to our retailers (dealers), your vehicle may not have been treated with the proper amount
of anti-corrosion material.
Additional anti-corrosion material needs to be applied to ensure your vehicle is treated
as intended.
We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment
as soon as possible to have this repair performed.
DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that your vehicle may have been manufactured with brake lines that could, over time, corrode
if exposed to salt, such as salt used to treat roads in the winter time.
Depending on driving conditions, salt water could splash on the brake lines through a gap in the fuel tank protector,
resulting in excessive corrosion of the lines. Excessive corrosion could eventually cause perforation of a brake
line(s) resulting in a brake fluid leak.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 14
DESCRIPTION OF THE SAFETY HAZARD
Your vehicle has a dual circuit braking system. Each circuit works independently and diagonally across the vehicle.
If one circuit of the brake system fails, the other half of the system still works. Should a brake line corrode to the
point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose
effectiveness. In this situation, there would be an increase in the amount of brake pedal travel distance and foot
pressure required to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake pedal
travel required to achieve the desired stopping distance, increasing the risk of a crash.
REPAIR
Subaru will inspect and test the current condition of the four-way connector area of your vehicle’s brake lines. If it is
found to be acceptable, anti-corrosion material will be applied to that area as a preventative measure. If it is found to
be unacceptable, the brake lines will be replaced and anti-corrosion material will be applied to the new lines. These
repairs will be performed at no cost to you.
WHAT YOU SHOULD DO
You should contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed.
There are several important precautions you should take until this repair has been performed:
•
If you experience the condition described above while braking, continue to apply steady pressure on the
brake pedal until the vehicle comes to a stop. Immediately contact your Subaru retailer for assistance.
•
If you notice fluid leaking from the vehicle, do not operate the vehicle. Immediately contact your Subaru
retailer for assistance.
•
If the brake system warning light remains illuminated on the instrument panel with the parking brake fully
released, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
•
Always maintain a safe distance from other vehicles while driving. The normally recommended minimum
distance is one car length of space for every 10 mph of speed.
•
As a precautionary measure, it is highly recommended that you use extra care while operating the vehicle
in confined areas such as parking lots and while parking your vehicle in a garage, car port or other
structure.
HOW LONG WILL THE REPAIR TAKE?
The time to inspect the brake lines and apply anti-corrosion material is approximately 12 minutes. If it is determined
that the brake lines require replacement, the total estimated repair time is 6 hours. However, it may be necessary
to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru
retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is
performed.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement.
Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge
for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the
time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address
and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQQ-52 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt
to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be
completed.
Continued...
Product Campaign Bulletin: WQQ-52; Date: January 2015
Page 15
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer.”
For additional information and the most Frequently Asked Questions, please go to:
•
http://www.wqq52.service-campaign.com
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Contact Us”
•
By telephone: 1-800-SUBARU3 (1-800-782-2783)
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
•
 y U.S. Postal mail: Write us at
B
Subaru of America, Inc.,
Attn: Customer-Retailer Services Department,
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your
vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in
the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this
matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within
10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable
vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the
date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle
leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Product Campaign Bulletin: WQQ-52; Date: January 2015
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SAFETY DATA SHEET
1. Identification
Product identifier
NOX-RUST 712AM
Other means of identification
SDS number
140017
Recommended use
Rust preventing oil.
Recommended restrictions
None known.
Manufacturer / Importer / Supplier / Distributor information
Supplier
Address
Telephone
Contact person
e-mail
Emergency phone number
Parker Industries, Inc.
15-1, Nihonbashi 1-chome, Chuo-ku, Tokyo 103-0027 JAPAN
+81 (3) 5205-1971
Noriharu Tanaka
[email protected]
+81-47-431-3598
2. Hazard(s) identification
Physical hazards
Not classified.
Health hazards
Not classified.
Environmental hazards
Not classified.
OSHA defined hazards
Not classified.
Label elements
Hazard symbol
None.
Signal word
Not available.
Hazard statement
Not available.
Precautionary statement
Prevention
Observe good industrial hygiene practices.
Response
Wash skin with soap and water.
Storage
Store in a closed container.
Disposal
Dispose of waste and residues in accordance with local authority requirements.
Hazard(s) not otherwise
classified (HNOC)
None known.
3. Composition/information on ingredients
Mixtures
Chemical name
CAS number
%
Mineral oil
Proprietary
<60
Rust preventive additive
Proprietary
<10
Composition comments
All concentrations are in percent by weight unless ingredient is a gas. Gas concentrations are in
percent by volume.
4. First-aid measures
Inhalation
Move to fresh air. Get medical attention if any discomfort continues.
Skin contact
Rinse with water. Get medical attention if irritation persists after washing.
Eye contact
Rinse the eye with water immediately. Get medical attention if irritation develops and persists.
Ingestion
Rinse mouth thoroughly. Get medical attention if any discomfort continues.
Most important
symptoms/effects, acute and
delayed
Prolonged contact may cause dryness of the skin.
Indication of immediate
medical attention and special
treatment needed
Treat symptomatically.
General information
First aid personnel must be aware of own risk during rescue.
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5. Fire-fighting measures
Suitable extinguishing media
Use fire-extinguishing media appropriate for surrounding materials.
Unsuitable extinguishing
media
None known.
Specific hazards arising from
the chemical
By heating and fire, toxic vapors/gases may be formed.
Special protective equipment
and precautions for firefighters
Fire-fighting
equipment/instructions
Selection of respiratory protection for firefighting: follow the general fire precautions indicated in
the workplace. Self-contained breathing apparatus and full protective clothing must be worn in
case of fire.
Use standard firefighting procedures and consider the hazards of other involved materials. Prevent
runoff from fire control or dilution from entering streams, sewers, or drinking water supply.
General fire hazards
Will burn if involved in a fire.
6. Accidental release measures
Personal precautions,
protective equipment and
emergency procedures
Wear suitable protective clothing, gloves and eye/face protection. Avoid prolonged and repeated
contact.
Methods and materials for
containment and cleaning up
Absorb spillage with suitable absorbent material.
Environmental precautions
Avoid discharge into drains, water courses or onto the ground.
7. Handling and storage
Precautions for safe handling
Avoid prolonged and repeated contact. Observe good industrial hygiene practices.
Conditions for safe storage,
including any incompatibilities
Store in a well-ventilated place. Keep container tightly closed. Store away from incompatible
materials.
8. Exposure controls/personal protection
Occupational exposure limits
US. OSHA Table Z-1 Limits for Air Contaminants (29 CFR 1910.1000)
Components
Type
Value
Form
Mineral oil (CAS
Proprietary)
Rust preventive additive
(CAS Proprietary)
PEL
5 mg/m3
Mist.
PEL
5 mg/m3
Respirable fraction.
15 mg/m3
Total dust.
US. ACGIH Threshold Limit Values
Components
Type
Value
Form
Mineral oil (CAS
Proprietary)
TWA
5 mg/m3
Inhalable fraction.
US. NIOSH: Pocket Guide to Chemical Hazards
Components
Type
Value
Form
Mineral oil (CAS
Proprietary)
STEL
10 mg/m3
Mist.
TWA
TWA
5 mg/m3
5 mg/m3
Mist.
Respirable.
10 mg/m3
Total
Rust preventive additive
(CAS Proprietary)
Biological limit values
No biological exposure limits noted for the ingredient(s).
Appropriate engineering
controls
Provide adequate ventilation. Observe occupational exposure limits and minimize the risk of
inhalation of vapors and mist.
Individual protection measures, such as personal protective equipment
Risk of splashes: Wear approved safety goggles.
Eye/face protection
Skin protection
Hand protection
Respiratory protection
Thermal hazards
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For prolonged or repeated skin contact use suitable protective gloves.
Wear appropriate clothing to prevent repeated or prolonged skin contact.
Other
In case of inadequate ventilation or risk of inhalation of oil mist, suitable respiratory equipment with
particulate filter and organic vapor cartridges can be used.
Wear appropriate thermal protective clothing, when necessary.
SDS US
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Always observe good personal hygiene measures, such as washing after handling the material
and before eating, drinking, and/or smoking. Routinely wash work clothing and protective
equipment to remove contaminants.
General hygiene
considerations
9. Physical and chemical properties
Viscous liquid.
Appearance
Physical state
Liquid.
Form
Viscous liquid.
Color
Yellowish brown.
Odor
Fatty. Oily.
Odor threshold
Not available.
pH
Not available.
Melting point/freezing point
Not available.
Initial boiling point and boiling
range
> 482 °F (> 250 °C)
Flash point
> 410.0 °F (> 210.0 °C)
Evaporation rate
Not available.
Flammability (solid, gas)
Not applicable.
Upper/lower flammability or explosive limits
Not available.
Flammability limit - lower
(%)
Flammability limit - upper
(%)
Not available.
Vapor pressure
Not available.
Vapor density
Not available.
Relative density
0.9 - 1
Solubility(ies)
Solubility (water)
Not available.
Partition coefficient
(n-octanol/water)
Not available.
Auto-ignition temperature
Not available.
Decomposition temperature
Not available.
Viscosity
1000 mPa·s (20 °C)
10. Stability and reactivity
Reactivity
The product is non-reactive under normal conditions of use, storage and transport.
Chemical stability
Stable under normal temperature conditions.
Possibility of hazardous
reactions
Will not occur.
Conditions to avoid
Contact with incompatible materials.
Incompatible materials
Strong oxidizing agents.
Hazardous decomposition
products
Carbon oxides. Sulfur dioxide. Nitrogen oxides. Calcium oxides.
11. Toxicological information
Information on likely routes of exposure
May cause discomfort if swallowed.
Ingestion
Under normal conditions of intended use, this material is not expected to be an inhalation hazard.
Inhalation
Skin contact
Prolonged contact may cause dryness of the skin.
Eye contact
May cause temporary eye irritation. May cause redness and pain.
Symptoms related to the
physical, chemical and
toxicological characteristics
Prolonged contact may cause dryness of the skin.
Information on toxicological effects
Acute toxicity
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May cause discomfort if swallowed.
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Components
Species
Test Results
Rust preventive additive (CAS Proprietary)
Acute
Oral
LD50
Mouse
6450 mg/kg
Rat
6450 mg/kg
Skin corrosion/irritation
Prolonged contact may cause dryness of the skin.
Serious eye damage/eye
irritation
May cause temporary eye irritation. May cause redness and pain.
Respiratory or skin sensitization
No data available.
Respiratory sensitization
No data available.
Skin sensitization
Germ cell mutagenicity
No data available.
Carcinogenicity
No data available.
Reproductive toxicity
No data available.
Specific target organ toxicity single exposure
No data available.
Specific target organ toxicity repeated exposure
No data available.
Aspiration hazard
No data available.
Chronic effects
No data available.
12. Ecological information
Persistence and degradability
The product components are not classified as environmentally hazardous. However, this does not
exclude the possibility that large or frequent spills can have a harmful or damaging effect on the
environment.
No data available.
Bioaccumulative potential
No data available.
Mobility in soil
No data available.
Mobility in general
No data available.
Other adverse effects
No data available.
Ecotoxicity
13. Disposal considerations
Disposal instructions
Dispose of in accordance with local regulations.
Hazardous waste code
The waste code should be assigned in discussion between the user, the producer and the waste
disposal company.
Dispose in accordance with all applicable regulations. Do not discharge into drains, water courses
or onto the ground.
Waste from residues / unused
products
Contaminated packaging
Since emptied containers may retain product residue, follow label warnings even after container is
emptied.
14. Transport information
DOT
Not regulated as dangerous goods.
IATA
Not regulated as dangerous goods.
IMDG
Not regulated as dangerous goods.
Not applicable.
Transport in bulk according to
Annex II of MARPOL 73/78 and
the IBC Code
15. Regulatory information
US federal regulations
This product is not known to be a "Hazardous Chemical" as defined by the OSHA Hazard
Communication Standard, 29 CFR 1910.1200.
TSCA Section 12(b) Export Notification (40 CFR 707, Subpt. D)
Not regulated.
US. OSHA Specifically Regulated Substances (29 CFR 1910.1001-1050)
Not listed.
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CERCLA Hazardous Substance List (40 CFR 302.4)
Not listed.
Superfund Amendments and Reauthorization Act of 1986 (SARA)
Immediate Hazard - No
Hazard categories
Delayed Hazard - No
Fire Hazard - No
Pressure Hazard - No
Reactivity Hazard - No
SARA 302 Extremely hazardous substance
Not listed.
SARA 311/312 Hazardous
chemical
No
SARA 313 (TRI reporting)
Not regulated.
Other federal regulations
Clean Air Act (CAA) Section 112 Hazardous Air Pollutants (HAPs) List
Not regulated.
Clean Air Act (CAA) Section 112(r) Accidental Release Prevention (40 CFR 68.130)
Not regulated.
Not regulated.
Safe Drinking Water Act
(SDWA)
US state regulations
US. Massachusetts RTK - Substance List
Mineral oil (CAS Proprietary)
Rust preventive additive (CAS Proprietary)
US. New Jersey Worker and Community Right-to-Know Act
Mineral oil (CAS Proprietary)
Rust preventive additive (CAS Proprietary)
US. Pennsylvania Worker and Community Right-to-Know Law
Rust preventive additive (CAS Proprietary)
US. Rhode Island RTK
Not regulated.
US. California Proposition 65
California Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65): This material is not known to contain
any chemicals currently listed as carcinogens or reproductive toxins.
US - California Proposition 65 - Carcinogens & Reproductive Toxicity (CRT): Listed substance
Not listed.
International Inventories
Country(s) or region
Australia
Inventory name
Australian Inventory of Chemical Substances (AICS)
On inventory (yes/no)*
Yes
Canada
Domestic Substances List (DSL)
Canada
Non-Domestic Substances List (NDSL)
China
Inventory of Existing Chemical Substances in China (IECSC)
Yes
Korea
Existing Chemicals List (ECL)
Yes
New Zealand
New Zealand Inventory
Yes
United States & Puerto Rico
Toxic Substances Control Act (TSCA) Inventory
Yes
Yes
No
*A "Yes" indicates this product complies with the inventory requirements administered by the governing country(s).
A "No" indicates that one or more components of the product are not listed or exempt from listing on the inventory administered by the governing
country(s).
16. Other information, including date of preparation or last revision
Issue date
06-March-2014
Revision date
-
Version #
01
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NFPA Ratings
1
1
Disclaimer
NOX-RUST 712AM
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0
This information is provided without warranty. The information is believed to be correct. This
information should be used to make an independent determination of the methods to safeguard
workers and the environment.
SDS US
Revision date: -
Issue date: 06-March-2014
Product Campaign Bulletin: WQQ-52; Date: January 2015
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