A-HPS-02162016-3

INTERACTIVE NETWORK
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From
Honda Parts, Service & Technical Division
Subject
2007-15 Multi-Model Driver’s Airbag Inflator Recall-Alternate Transportation
16
2016
Expires on 05
15
2016
DATE: February 15, 2016
TO:
All Honda Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers and
Personnel
FROM: Honda Parts, Service & Technical Division
RE:
Stop Sale/Safety Recall: 2007-2015 Multi-Model Driver’s Airbag Inflator- Alternate Transportation Procedures
Where Parts Are Not Available For the Repair
Should you receive a request for alternate transportation from a customer affected by the 2007-2015 Multi-Model
Driver’s Airbag Inflator recall where a campaign part is not available for the repair, please follow the procedures outlined
below.
1. Generate a Repair Order to document the rental/HCVP and include the applicable required verbiage below.
2. To request alternate transportation in excess of 3 days, please contact your DPSM.
Complete steps 3 – 4 if customer supplied a HCVP courtesy loaner:
3. Courtesy unit (HCVP) must be returned no later than (each) 30 days to your dealership in order for HCVP
unit to be inspected for damage, service need evaluation (i.e. A1 service, etc), or retired due to mileage or
time in service. If necessary, the customer would be put in a different HCVP unit should their current HCVP
unit require service or retirement.
4. Correct Rental/Courtesy Agreement must be completed and all standard procedures outlined in the Service
Operations Manual and HCVP Guidelines must be followed without exception.
Complete step 5 if customer elects to retain possession of their vehicle until campaign part is available:
5. Complete and have the customer sign the “HONDA TAKATA AIRBAG INFLATOR REPLACEMENT
VEHICLE RETENTION/STORAGE OWNER INDEMNIFICATION AGREEMENT”
Required Verbiage to be included on Repair Order by applicable situation:
Use this statement if customer leaves vehicle at your dealership:
“Customer advised that:
The vehicle is subject to a recall affecting the driver’s front airbag inflator. Redesigned driver airbag inflators are
not available for installation at this time. The customer has been provided a loaner vehicle while they wait for
redesigned parts to become available. Once the vehicle has been repaired the dealer will contact you.
Use this statement if customer retains possession of their vehicle:
“Customer advised that:
The vehicle is subject to a recall affecting the driver’s front airbag inflator. Redesigned driver airbag inflators are
not available for installation at this time. The customer has been provided a loaner vehicle while they wait for
redesigned parts to become available. Customer has also elected to retain possession of their vehicle and has
signed the “HONDA TAKATA AIRBAG INFLATOR REPLACEMENT VEHICLE RETENTION/STORAGE OWNER
American Honda Motor Co., Inc.
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INTERACTIVE NETWORK
INDEMNIFICATION AGREEMENT”. Once redesigned parts are available, you will be contacted by this
dealership to bring the vehicle in for replacement of the component.”
Applicable reimbursement rates apply:
HCVP at $40/day
Rental at $35/day
Click here for the HONDA TAKATA AIRBAG INFLATOR REPLACEMENT VEHICLE RETENTION/STORAGE OWNER
INDEMNIFICATION AGREEMENT
American Honda Motor Co., Inc.
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