TSBELE038

GROUP
Electrical
NUMBER
038
MODEL
All Models with
UVO
DATE
October 2012
TECHNICAL SERVICE BULLETIN
SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
This bulletin provides the retail customer’s procedure for upgrading the Kia UVO (Your
Voice) system. Kia UVO owners have the option to download available upgrades directly
from the Kia.com website and can perform the upgrade themselves or have the dealer
perform the upgrade in which case additional labor charges may apply. For customers
who perform their own upgrade, Kia provides the customer with software and upgrade
instructions. If the customer opts to have the dealer perform the upgrade, the upgrade
procedure is outlined in this bulletin.
*
NOTICE
Dealer should inform the customer of any charges prior to proceeding with the
upgrade.
File Under:

Circulate To:
X General Manager
X Service Advisor(s) X Technician(s)
X Service Manager
X Parts Manager
X Body Shop Manager X Fleet Repair
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
CAUTION
Delete all paired phones from the UVO system; delete UVO from all phones.
If you do not delete phones, the phone(s) will still show and act as paired, but
performance or functional issues may occur. Anytime a software update is performed
to either a paired phone or the UVO system, the pairing should be deleted from both
phone and UVO system and then paired again after update.
For UVO software update use only USB flash drives that do not contain any other files
or folders.
USB flash drive specs: FAT32, USB 2.0 and at least 1GB memory.
Battery should be fully charged during update, otherwise there could be data loss or
damage to UVO system.
Updating UVO system may take 2 to 10 minutes.
(Time may vary depending on previous UVO software version)
UVO Upgrade Procedure (Dealer Download):
1. If viewing this TSB electronically, click the link below.
https://www.kiatechinfo.com/pds/downloads/UVO_V139-V149.exe
Otherwise, log on to KGIS/KiaTechInfo.com and click on “Diagnostic
Tools,” then click “Software Downloads” from the navigation menu.
Select and click “Download for UVO Update”.
2. Click on “UVO Audio System Update
Download” link.
*
NOTICE
Screens shown in this bulletin are
for demonstrative purposes only
and will vary depending on upgrade
release version.
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All Models with UVO
October 2012
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
3. Click “Save.”
4. Click “Save” to start the download process.
5. Click on “UVO_V139-V149” icon.
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
6. Click “Run.”
7. Insert a flash drive into USB slot on your computer; click “Unzip” and the files will be downloaded
to the flash drive.
UVO Upgrade Procedure:
1. Power ON UVO system.
Check version and compare against the version available on KGIS. Download as necessary
using instructions on pages 2 & 3.
Connect USB flash drive to UVO system’s USB
socket.
The system will display "Reading Media"
on the screen after USB is inserted. This is
normal, since the unit is searching for music
files. Then the system will display a "No File
Available” pop-up after system music search
is complete; wait until new screen appears
and continue with the upgrade.
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October 2012
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
2. Press “SETUP” button on HEAD UNIT to switch
to “SETUP” mode.
*
NOTICE
The display screens will vary depending on
vehicle model and are for demonstrative
purposes only in this bulletin.
3. Touch “System” icon on the screen.
4. Touch “System Information” button on the
screen.
5. Touch “Update” button on screen.
New Version: 1.MP.9.010
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October 2012
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
6. Check that “New Version” is correct. If version
is correct, then touch “Yes” button on screen.
7. After updating is completed, the display shown on
the right will appear for a few moments; then the
UVO system will be rebooted again.
*
NOTICE
When rebooting, screen will go dark for a
period of time, this is normal. System will
reboot 2 times to perform the update.
8. After updating is completed, the display shown on
the right will appear for a few moments; then the
UVO system will be rebooted again.
Repeat steps 2~4 on page 5, and check whether
UVO system version has updated correctly.
9. Pair phone(s), and then check for proper functionality.
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October 2012
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
Sample UVO Upgrade Procedure for Customer Download from Kia.com
(User account etc. as mentioned below not required for dealers; procedure is provided only for
informational purposes):
1. Customers can download UVO upgrade software
via www.Kia.com.
On the Kia Home page, go to the “OWNERS”
tab and click on “MYKia Login.”
Display screens will vary depending on
vehicle model and are for demonstrative
purposes only.
2. You will be navigated to the “MYKIA LOGIN”
page. Create a new user account (arrow) by following the prompts.
Then login to the secure website by entering your
Email and Password.
3. Click on the “Kia UVO Download” banner link or
navigate to the UVO Download page by clicking on
the “UVO Download” link from the left-hand side
navigation panel under MYKia.
4. After clicking the “Kia UVO Download” link
(arrow), you will be navigated to the UVO
Download page.
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
5. If prompted with one or both confirmation boxes as
indicated on the right, select “Yes” for both.
*
NOTICE
If the user has been logged out due to time-out reasons, the user will have to re-enter
Email and Password as performed in step 2 to login to the secure area of the website.
Use the same credentials as before to login with.
6. Another browser window will open specifying the UVO
software system requirements, select desired system.
7. After selecting either “Windows” or “Mac” version
download, the user will be presented with the UVO
Software License Terms & Conditions Agreement. The
user will notice that the “I Agree” button is grayed out.
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
8. After scrolling all the way down to the end of
the Software License Agreement, the “I Agree”
button will be ready to click to proceed to
the next step.
9. After clicking the “I Agree” button the following
screen will appear as indicated on the right.
10. Right click on yellow security bar (underneath
the address bar) and select “Download File.”
11. Successful download screen will appear when
download is finished.
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SUBJECT:
INFORMATION FOR DEALER UVO UPGRADE / RETAIL CUSTOMER
12. Select “Save” and enter desired location where the file
will be saved.
*
NOTICE
To install the downloaded software, customer
would then follow UVO upgrade procedure as
shown on page 4 of this bulletin.
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October 2012