MT-003-17

M-Tips
Mazda North American Operations
Irvine, CA 92618-2922
© 2017 Mazda Motor of America, Inc.
Subject:
MULTI-MODEL (WITH MAZDA CONNECT) - NAVIGATION SYSTEM SD
CARD CAUTION (UPDATE)
M-Tips No.: MT-003/17
Last Issued:
DESCRIPTION
Article Notes
Previous M-TIPs: Date(s) Issued:
MT-007/16
2016
When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not
Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the
SD card that is installed into the other vehicle becomes “linked” to the VIN of that vehicle.
SD Card Installation Caution
Set lock tab to “UNLOCKED”
position before inserting SD
Card.
Note
1. Only insert or remove the SD
card with the ignition switch OFF.
2. If the SD card is installed with the
tab at the “LOCK” side, the
navigation system will not
operate.
SD Card Swapping Caution
The SD card is VIN-locked the instant the card is inserted into a vehicle with 62 miles or more.
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An editorial board comprised of MNAO service staff members generates, collects, and verifies information for this publication. © 2017 Mazda Motor of Ameri ca, Inc.
To contribute repair tip ideas, send an e-mail to [email protected]. All contributions become property of MNAO, which assumes permission to publish them without further
consideration.
M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
Note
If a SD card with VIN-locked
condition is installed to another
vehicle, there will be an error
message “Invalid SD Card” on the
center display.
1. Error message may be displayed when SD Card is updated or replaced.The error message “Invalid SD
Card” is displayed on the center display when there is a malfunction (as mentioned previously,
unauthorized modification, hard core failure etc.) with the SD card.
This error message may also be displayed when the SD card is updated or replaced. The cause may be the
CMU not reading the SD card. As a countermeasure, put the CMU into a sleeping condition using the
following procedure.
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M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
Procedure to set CMU into sleeping condition
1 Verify the error message.
2 Turn the ignition “OFF”.
3 Exit the vehicle with key and lock the door.
4 Wait 5 minutes.
5 Turn the ignition to “ACC” and verify that the message is no longer displayed.
2. Data transfer procedure when replacing SD card with a new one.
Follow the below procedure in order to properly transfer the initial data (date, VIN information etc.) to the
new SD card.
(a) Park the vehicle in a location where GPS reception is available. This is necessary for the start of initial
data transfer.
Note:Confirm if GPS signal is available.
In the vehicle condition with no SD card being installed, turn the ignition ON and select the Navigation. If
values for the latitude, longitude and elevation positions are displayed on the compass screen as shown in
the figure, GPS reception is currently available.
If position values are displayed, it
means GPS reception currently is
available. If not available, (- - -) is
displayed.
(b) If GPS reception has been confirmed, turn the ignition OFF.
(c) Insert a new SD card, turn the ignition ON and select the Navigation. Verify that a map with the current
GPS position marker (vehicle marker) is displayed. Wait in this condition at least for 2 minutes until transfer
of the initial data is complete. If possible, test drive the vehicle and verify the icon follows the roads
correctly.
3. Diagnostic procedure for the SD card.
When SD card failure is suspected with symptoms such as “Navigation will not work properly” or “Compass
screen appears instead of navigation screen”, follow steps 1- 3 below.
Step 1
With the ignition switched off, remove the SD card from the slot and make sure that the lock tab is set at the
“UNLOCKED” side. Insert the card to the slot and check if the issue still is present.
If the concern still exists, proceed to next step.
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M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
Step 2
Put the CMU into a sleeping condition by the following procedure.
a. Turn the ignition to “OFF”.
b. Get out of the vehicle having the key and lock the door.
c. Wait for 5 minutes.
d. Turn the ignition to “ACC” and verify that the concern disappeared.
If the concern still exists, proceed to next step.
Step 3
Using Mazda Toolbox, check if the SD card is locked to another VIN. If you are prompted to update Mazda
Toolbox, do that first.
NOTE:




Mazda Toolbox is a free PC application to update navigation map for MAZDACONNECT which can
be downloaded from the MyMazda.comWebsite and installed.
If the SD card cannot be read, remove it and reinstall it. The SD card usually needs to be inserted
after starting Mazda Toolbox.
If you restart Mazda Toolbox for whatever reason and do not R&R the SD card, Mazda Toolbox
may not detect the SD card.
IfSD card is completely blank, replace it**. It is likely that the customer tried to format the SD card
when trying to update it. Please review the process with the customer to avoid a return visit for the
same concern.
If the Toolbox has been installed before June 8, 2016 and is not updated to Version 4 or later since then,
first update it to Version 4 or later.
If you are not sure whether your Toolbox is Version 4 or later, confirm it by the screen below just after
starting the toolbox.
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M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
NOTE:If MAZDA TOOLBOX is not able to read the SD card,replace the SD card with a new one*.
Compare if the VIN on the screen is same as the VIN of the concerned vehicle.
If these VINs do not match or the SD card has been locked to other vehicle and cannot be used on the
concerned vehicle with error message “Invalid SD Card” on the center display.
In such a cases, there are two possibilities: (1) mixed-up with a SD card valid to another vehicle - Find the
valid SD card for the concerned vehicle.
(2) SD card was mistakenly inserted to other vehicle and locked for that vehicle. - Replace the SD card with
a new one***.
If VIN matches with the concerned vehicle, proceed to next step.
Go to Setting, select “SD diagnostic”.
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M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
Wait while the card is being analyzed, note this may take several minutes.
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M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
MAZDA CONNECT Error
Message
SD Card
diagnostic
VIN Information
Dealer Action
Invalid SD Card
SD Card is valid
VIN matches the customer's
vehicle
Update the SD card for the
customer
Invalid SD Card
SD Card is valid
VIN does not match the
customer's vehicle
Replace the SD card with a
new one***
For additional SD diagnostic result information, click ”For more information about your SD card click here.”
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M-Tips No.: MT-003/17
Last Issued:
© 2017 Mazda Motor of America, Inc.
SD Card license valid =
Dealer Action
Yes
Update the SD card for the customer
No
Replace the SD card with a new one*
Warranty Information
* In this case,SD card replacement will be covered under Mazda’s New Vehicle Limited Warranty term.
** In this case, SD card replacement will not be covered under Mazda’s New Vehicle Limited Warranty
term; however, the case can be reviewed for possible goodwill using DSA or District Service Manager
authorization.
***In this case,SD card replacement is not covered under Mazda's New Vehicle Limited Warranty term due
to the fact the SD card does not match the vehicle VIN.
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